Martha & Marley SpoonReviews 131

Subject: First order. Cancel my account! Official notification.

Received the first shipment today. Eggplant is all scuffed up and brown on top, romaine has brown edges, thigh meat chicken is swimming in gross blood and by the way I eat chicken Breast.

Most importantly. The box was delivered in front of my house where anyone could have taken it. Your shipping directions said to open gate and leave at front door. Perhaps you can use Fed Ex. They put packages at the door. Your food is super expensive. Use a more reputable delivery method.

Weight of the box. Weighed 16 pounds AFTER I removed the perishables! Felt like 25 lbs when full. Too heavy for me.

Ravioli. I was expecting a Martha Stewart brand not some brand I can purchase at Walmart! Really you can do better than this!

I wish to cancel my account. Yes even prior to tasting anything. I would never buy lettuce with brown edges, scuffed eggplant. You forgot the radishes altogether. Nothing looks all that fresh and it all needs to be cooked right away!

P.S. I tried to call your *******513 number. Martha's outgoing recorded message
Told me there was no one there to take my call. If you plan to sell to PST, you should keep PST hours. It was bit after 6PM just after opening the package and it is dinner Time!

Attached is a photo of the shipping label and another one of the inside of the box with overkill on the ice packs.

Our first box was delivered a day late. The outside of the box was "soft" in areas and when I opened it up I saw why. The ice packs were all melted and the condensation left us with wet soggy bags of vegetables which were not cold. The meat was under the melted ice packs and it was cool, but not cold. It was a soggy disappointing mess and I won't be eating the meat products as they have not been maintained at a proper temperature. I tried calling the company and after 10 minutes on hold, I got a busy signal and then the phone just disconnected. This company has no business being in business.

I'm here because Marley Spoon blocked me on facebook.
Here is the review they deleted.
I received a box I paid full price for on 7/25. It was completely busted, the box was leaking, the meat and ice packs mixed and all of the vegetables were covered in it. I couldn't eat any of it.
I immediately contacted customer service and I was to get a refund and a free box for my next one for the inconvenience. Well, I got charged this morning for the "free box" and I STILL DONT HAVE MY ORIGINAL REFUND. This company is shady and I am going to tell everyone who will listen that this is the case.
I talked their customer service rep "Michael" on the chat, since their phone hours weren't posted, was able to cancel my current box (instant refund, crazy) but still nothing about my other box. I will not be receiving the free box for my inconvenience at all. I have cancelled my account and this is the most rude customer service rep I've ever talked to. Avoid this company and meal service!

I have tried pretty much every Cook@ home program out there (Blue apron, Sunbasket, etc) but I havent tried Marley spoon yet so I decided to give them a try. Tried Marley spoon... worst idea ever. The vegetables were of poor shape... I mean I could have picked better veggies from the supermarket myself... obviously I was upset with the quality of food so I tried to cancel and get refund of next shipment of Marley spoon and they REFUSED to give me my money back. I tried to even reach out to their supervisor/CFO and STILL NO RESPONSE! Wow. They really proved to me that they dont give a damn about their clients so obviously I will not be purchasing from them ever again and cannot recommend them to anyone.

This service is fine for people who love to cook. For us, we found it to be very stressful and time consuming. Then the food was terrible. Worse steak we have ever eaten. Then there is no way to cancel the next shipment because it is set up for delivery before you receive the first shipment. That is how they screw people over. Plus all the reviews above are staged by their people. So many that most of you will never get this far down the list. Allan

Martha Stewart like is the only way I can accurately describe the meals that are sent through Marley spoon haha. I tried them for several weeks mainly because I had coupons, and honestly that's the only time I try these food service companies. The ingredients were very fresh and the packaging was fantastic, the directions for the meals I chose that particular amount of time or a little more on the complex side because I'm not a novice cook. But as is with anything that Martha does the instructions were clear and the presentation was fantastic.