Martha & Marley SpoonReviews 131

The recipes and selection is subpar. Everything is mediocre at best except the customer service. Which, quite literally, blows $#*!.

Don't try contacting them cuz zero $#*!s are given. After pausing my subscription and cancelling any box forthcoming I randomly had an order process that I received no reminder for. I couldn't cancel it despite it being processed today?!

They "don't wanna waste food" so they can't do anything about it but I guess they don't care if it's wasted and goes right in the trash offsite/at my home.

Underwhelming.

I recently cancelled my service due to spoilage in every shipment. I chose this service because I was tired of the lesser quality of ingredients provided by other services I had tried. I believed that Martha Stewart would not lend her name to a service that did not deliver superior products and service.
My belief is 1) Economy shipping lessens the quality of the perishables. 2) There is poor QA in packing the boxes. Many times, leafy greens, tomatoes etc. were packaged underneath potatoes and heavier items. 3) The cold temperature some produce is exposed to further assists in its early spoilage.
Personally, I have never tasted a bread product included (other than tortillas) as they all had mold on them.
I contacted customer service. Expressed my concerns about the spoilage, temperature possibly being an issue, and of how worse it might be in the winter with the extreme cold.
The response I received was 1) I should have contacted CS about the spoilage for credit (did I not just do that?), and 2) I should alter my meal plan to contain more pasta and non-perishable items.
I mean, that kind of sealed the deal... I chose one of the more expensive meal plans, and one I was completely happy with recipe wise, quality wise, instruction wise, etc. But hey, I should just go with the all carb option so there is no spoilage and Marley Spoon makes a huge profit?... No thanks. The problem is not on my end, it is with Marley Spoon not delivering.
**It was chilling to see so MANY reviews here by persons with the same issues! Lots of produce is susceptible to extreme cold... I think freshness is certainly an issue, but so is the packing method.

I decided to order because of Martha Stewart and I like her recipe also.

It seems obvious that money is being cut by using old produce. Most of the produce in the box I would not buy at a grocery store. Ever. It isn't ok to give refunds as an alternative to providing a fresh, quality product and experience. I decided to try because of "Martha Stewart" name, which I guess comes at such a high cost there isn't any left for the actual food. I know that she loves fresh organic foods but this company is not like her.
My first order- old vegetables like showing brown color.
Second order- smashed sour cream on the old vegetables.
Third order- it was ok
Forth order- old vegetables and bloody stain on the bottom of box.

Do you really want to try this?

This meal delivery service is WAY too expensive for the poor quality of ingredients I receive week over week. I just cancelled my service after several months because I was done with the poor quality assurance causing me to receive moldy, wilted, and soft produce. That last time (of several) I received moldy produce, I contacted them to let them know I was going to cancel if it happened again and I still haven't heard back! I was hoping for better given the name behind the brand but, of all the meal delivery services I've ordered, the only good thing was the ethnic foods available.

We did not have any problem getting our order. Our problem was that every thing we got was very bland. The pictures and descriptions did not match the foods taste. If you like food that has robust flavor then I recommend going elsewhere. These chefs know nothing about using spices.

I don't know why I thought the fact that this meal service is by Martha Stewart must mean that it's good. I've done nearly every single meal subscription box out there… this was the worst. The first box was missing ingredients and had moldy ingredients. The second box came with the wrong ingredients… the picture shows multi colored mini peppers… got one red pepper in the package. The other meal shows grape tomatoes… got a bunch of plum tomatoes and am instructed to dice them… very different from sliced grape tomatoes. I contacted customer service and they refunded the one box and gave me an $18 credit for the other… so I am satisfied with that… but I just want to save other people from going thru the hassle. Nothing worse than getting all prepared to cook dinner and finding missing and moldy ingredients and having to order takeout instead.

Missing ingredients in ever box. Takes a week for customer service to even reply. Then they try to allow a $15 credit on a future purchase despite not sending the meals you were charged for and no meat to cook. Worst I've ever tried. Cancelled.

I have had this service for 4 weeks and have had delivery issues for 2 of the 4 weeks. My most recent order was received by Courier Express on 7/19/21 for scheduled delivery 7/20/21. It is now 7/21/21 and still no delivery. At 4:51 pm I contacted Customer Service and was told Courier Express would be contacted to find out when delivery would be made and that i would receive an email shortly with a delivery update. It is now 8; 15 pm and I have not received either the promised email or my Marley Spoon order. This had caused me to make other arrangements for 2 dinners and the weather here in FL is in the 90's, so even if this delivery does show up, I am concerned about the safety of the food. Will be requesting a refund for this order and canceling my account with this program.

Spoiled meat, incomplete recipes, poor packaging. DONT DO IT. This is trash. I sent a "report" and ALL I got was "we are too busy to get to this." Sooo yeah. Run. Martha $#*! It All

Received 2 boxes with Marley Spoon and both boxes had spoiled items in them. The first box, the green beans and lemon were both moldy and for one of the meals I was supposed to receive grape tomatoes and received a beef steak tomato instead. The meals were very bland and I was not impressed at all. The second box had molding grape tomatoes and wilted spinach. I contacted customer service and they were extremely rude. Will not be purchasing any more boxes

The first delivery was bad and so were the two that followed. First they were not delivered to the door and delivered upside down. The box clearly says "if you can read me, I'm upside-down. Second they are poorly packed, not all items are in the bag they are just thrown in the box. Third, the quality of the food is not great. The proteins usually arrive warm, even with ice packs in the box, ice packs that squash the food, since they're delivered upside down. This is a waste of time and money, since you have to throw away the items delivered.

I gave two stars because the food didn't suck, but you have to actually receive it to know that. I'm on week 3 of my subscription, and for the 3rd week I don't have my order on the day it is due. The customer service with this company is non-existent, and when you get someone on the phone, they generally don't care. Don't make the mistake of trying to email somebody either because you won't get anybody to even fake caring.

I'm a mom of two who was trying out these boxes because I'd run out of steam and creativity after feeding my kids and husband every day for months. I've tried them all and was excited for this because it's Martha Stewart and I figured at least it would be well organized. The box had no chicken for the chicken recipes. No garlic for any of them. There was a note apologizing for messing up in 2020 (when I wasn't a customer) and informing me that they'd included a chocolate cake with my purchase. There was no cake. It felt like a comedy of errors. I'm a one and done customer and wouldn't recommend them to anyone. The food was fine, but even if they had been properly packaged, the portions are stingier than the other boxes and the produce is a shade less than fresh.

I stopped following recipes in Martha Stewart Living because there was always an ingredient missing or a step not written. Martha and Marley Spoon continues this tradition. I have had Sumac Rubbed Salmon with no salmon, Shawarma -spiced chicken bowl that has a cover photo with falafel, and includes two cans of chick peas but no instructions of what to do with them except "mix them with the chicken (no falafal)." Although it is a fun game to "find the missing ingredient," or "how do you get from a whole cucumber to Tzatziki," at $10.00+ per serving I expect a little more. M&MS is consistent in that every week I have to spend more money to replace ingredients or entire meals, the customer service is quick with an apology but no resolutions.

I gave two stars because when you actually receive your meals, most of the recipes are quite good and easy to follow. However, this is only when you receive your meals. I was a Marley Spoon customer for a little over two years. There were too many times where ingredients were missing from meals or when they forgot to pack an entire meal altogether. Sometimes a month would go by and there were no problems, but then you would get 4-5 weeks in a row where there was an issue with the order. But then several months ago, things got worse, and there were weeks where we didn't receive our order at all. The worst part was that Marley Spoon would never contact us to apologize and let us know our order wasn't coming. So either they had no idea we never received the order, which shows insufficient oversight of their orders, or they knew about it, but weren't considerate enough to just send a quick email letting us know. Either way, it reflects poorly on the company. We tried to hang on, and hope things would get better, but over the past two years, everything got worse. The meal delivery/reliability got worse, the customer service got worse, and even the quality of the ingredients also got worse in my opinion. What finally made us give up is that we have not received our order for the past 2 weeks without any email or other type of notification from Marley Spoon. You are welcome to take your chances, because many of the recipes are good, but for us, all of the other issues that go along with it just weren't worth it anymore. I'm sure there are other meal delivery services out there with similar quality recipes but are much more reliable and that actually seem to care about their customers.

I was a member for 8 months. Every week something was either missing, rotten, cold packs were broken all over everything. In the winter all of the fresh vegetables were frozen and unusable and in the summer the cold packs are the same temp as the outdoors,, my last order my burger and steaks were cooked in their packages, my frsh veggies were burned. I work hard for my money and couldn't see paying money every week for something I usually ended up throwing away.

First week I received one portion for one meal. The radish was completely rotten, black inside. I emailed and sent messages as well as attempted to use their chat option. No response. No help from chat. Second meal: black mush for lettuce. Again, I emailed and messaged repeatedly as well as so many chat requests with zero response. There were no recipes. NONE. This company is completely worthless and as far as customer service goes, there is none. NONE. Do not use martha and marley spoon.

Marley Spoon is great until it isn't. I had a box that did not arrive on time. When it did show up, the ice was melted and all of the protein was warm to the touch and not safe to eat. Getting help is a bit of a challenge. They will tell you what you want to hear and then not deliver. They listen to the complaints, sound like they really want to help, tell you they will be sending you an email and that email never arrives. When calling there is also a very good chance that the call will be disconnected. I find it hard to believe *******@marthastewart48 would attach her name to this company.

I freaking LOVE Martha & Marley Spoon. This is my first meal kit and am on my 4th week. We started out with just two meals but quickly added a third after our first week. Every meal we have had has been wonderful restaurant quality tasting food. The recipes take longer than they say on the card, but I don't mind as the quality of my meal is worth it. Really unexpected flavors and ingredients and I am extremely pleased. The selection of meals is excellent and they have the American comfort style meals I enjoy and the international meals my husband likes. All of our meals have had the correct ingredients and good quality produce. I will add I have not had any of the shipping issues others have complained about (knock on wood). Maybe the Atlanta area has a better delivery service than others. I hope they are able to solve some of their logistic issues as they have some really talented chefs and have helped me enjoy cooking again.

I tried this meal plan after trying Blue Apron and Green Chef. I canceled after only 2 weeks even though I was leaving behind two weeks of discounted food. The meals I picked were tasteless, full of oil and high in calories. The last meal I cooked had a black hair in the shrink wrapped chicken and the fresh basil was black. I had already canceled the plan before I cooked this last meal and knew I had made the right choice. Will not go back to this plan.