EnvatoMarketReviews 272

This company is a joke. Like many on here I am a legit business person who tried to purchase a few items for my website and was immediately locked out of my account. Not understanding why, I reached out to their customer service. These are responses I received. I'm in shock on how this was handled and still not sure why I was discriminated against and why I am not worthy enough to use their services.

Regrettably, after further investigation, we're using our discretion and will not be re-enabling your account.

Please note, your most recent order has been voided by our payment system, so no funds have been taken from your account.

Unfortunately, like all companies we have a number of internal policies in place which, for business reasons we do not divulge.

We may block you, terminate any of your Envato accounts or refuse to process a payment, including withholding your account balance indefinitely, if we reasonably believe there is a risk associated with you, your Envato account, or that payment, including if it breaches a law or regulation. Examples of where we might do this include transactions where we suspect the payment is from or to a person or country sanctioned by an authority (like the United Nations, the United States government or the Australian government); or where we reasonably believe there is a legal or regulatory risk or a risk of loss being suffered by us or our members.

I will be closing this ticket now.

I understand where you're coming from, but still - we're in no obligation to explain why we don't want to reactivate your account.

Envato allows the authors of the themes to delete ratings. Here, the rules of Envato are always invoked.

I have now tested almost 10 comments / ratings from a provider and everything that is 3 stars or lower is deleted.

The reviews were critical or very nicely worded and everyone can understand and check them, but they were deleted. That will probably be because the provider has had almost 8000 sales so far. And this is a huge credit for Envato.

The author himself offers a support area, where you could also see that everything that was stated in the review is correct.

It's a shame, I was a customer of Envato for a long time, but since I should still pay the money for a theme that doesn't work as described, I was a customer there long enough.

The company that sells the theme does not display any data on your own homepage, neither company data nor data protection etc. and who would have thought otherwise. The company comes from China, which I found out through detours. So the chance to see the money again is zero.

Be careful, by the way, Envato will lock your account immediately if you activate PayPal Buyer Protection. Now I understand why. By the way, it doesn't matter to them how many themes, plugins you have previously bought. You can no longer make downloads and you can no longer get the codes you previously bought.

***Attached screenshots here*** of their scammer named Ralph (or at least that's the name he/she uses). This paid theme is the equivalent of a trash FREE theme. I requested a refund through PayPal and they said they could not issue a refund unless I first closed the PayPal dispute. They refused to communicate through PayPal, but requested through email twice that I'd close the PayPal dispute. I of course did not listen and sent the screenshots to PayPal. PayPal escalated the claim for me. PayPal then refunded me because they never responded to the claim. Had I cancelled the PayPal claim, I am certain I never would have been refunded.

They sell poorly coded, poorly documented, & poorly supported themes written which they claim are quality checked. They ignore requests for refunds. The only way to get your money back is a chargeback through your bank, and they will retaliate by blocking your account so you can't access any software you've paid for. They are absolute scum of the internet.

Shady market practices, they advertise it at 16$ per month but then switch it on the payment page to annual fee of 198$ billed all at once or 33$ per month on a monthly basis only, more than double, it feels very unethical, why is it not listed like that on the price page only comes up at the payment page? Mmmmm... shady shady shady!, Though probably legal, it is MISLEADING in my opinion. I wouln't have wasted my time shopping to see what is available, if I knew it was 33$ per month apposed to 16$ per month- thats a big difference! Other websites may be more expensive but at least you get what you are paying for, ENVATO ELEMENTS is shady in my opinion!

Has been using them for years with no issues. This last time I bought a template with amazing reviews saying fully customizable. It wasn't. Their customer support ignored my questions even though I paid for a year of support. So I requested a refund from the author. It was rejected.

Then I went to PayPal. Envato didn't respond to the PayPal dispute so I got my money back. Which is great. Problem solved, right? Not really because they locked me out of my account I cannot get to my themes purchased in the past and when I ask them to open it up again they say I have to pay them manually again for that theme I don't want! What kind of business practices are these? It's just awful!

It's just crazy that we going back and forth with their customer service over $79 when I purchased a $1000 worth of template from them and still planning to buy more if I could get to my account. Wasting all this time and effort over $79 is just craziness. This company caress nothihng about their customers and have awful customer support.

I'm very disappointed in https://themeforest.net for allowing Porto to remove negative reviews on their own volition. Pretty sad day. I'll also be contacting Theme Forest to let them know they are removing negative reviews. This is lying to you, the purchaser/customer. Dishonest business practice. You wonder why they have so many positive reviews? It's because they REMOVE the negative ones. Their support team has lied. Their design team has basically robbed me. I paid them $450 for a custom search feature. THEY LOGGED INTO MY OLD SITE THAT I CUSTOM CODED and COPIED THE SEARCH FEATURE I BUILT... What's even worse, is every time they updated the theme, the "custom code" I paid for, broke the search feature. So i had to go in and fix it myself. It took 35 days of going back and forth waiting 2-5 days for a response - only for them to ask a question, I answered in my original request. While the theme is highly functional, the support staff makes this not worth owning. Sad thing is, I've purchased over 100 copies of this theme for my Clients and myself. I will never be using them again and slowly switching my themes over to a new theme. Here is some proof of how bad they communicate.
This is at the start of my ticket - https://imgur.com/a/wN84Q5X
Notice 35 days later and still no fix. - https://imgur.com/a/vOlzaSv (At this point I hired someone else to fix it)
5 Unanswered emails trying to hire them for design work. Still, 2 weeks later, no response email - https://imgur.com/a/8HCMYtf
I highly suggest you find a theme from a different provider, if you need any support.

Very bad experience. The theme sellers cheat with the rating. In case of bad rating, the sellers threaten to stop with support until they award 5 stars.

The themes have always top ratings, after the purchase then the fear that the topics have 1000 errors. You have to invest several months and a lot of money afterwards to fix all bugs.

The support of Anvator is slow and is on the side of the seller. If no one buys the theme, Envato does not deserve anything.

Never again.

I deposited money into my account, spent a little of it and came back a year later only to find that the money in my account had "expired" and Envato had taken it out of my account.

How is this a legal business practice? It's my money, that I deposited into my own account... That's like your bank taking your money from you if you didn't withdraw it in time. What a scam. I'm also filing a complaint with the BBB as this is a really shady business practice that has to end.

Do not support this business.