EnvatoMarketReviews 272

No interest in providing services that customers want.
So unhelpful and painful to use.
Clearly spend no money on UX and make stupid decisions on customer experience.

No support. The site does not have a chat feature, there is no contact email address or number. Their advertisements are deceptive. I purchased an unlimited subscription which they advertise on graphic river, except once you pay, you cant download from graphic river it takes you to envato, with limited items (probably the junk of the lot). The business owners have blocked linked in communication, what type of honest business owners cant be contacted?

They remove lower ratings for items to provide fake impression of good items all over their pages. I personally had to leave my low rating for a very badly coded html page for 5 times. They were using extremely weird excuses to remove the rating.

Don't trust that company and don't trust the ratings. Before purchasing confirm with the seller they are fine with refunding if their code isn't as perfect as described in description.

Envato should be brought down by requesting sellers to sell direct. Envato does not deserve the huge cut they take.

Absolute garbage customer service. Have requested a new password and gotten no response since almost two days now. But the real issue is their faulty products. Bought Urip theme after having seen the demo, turns out you have to also pay $45 for a WPbakery plugin account for it to work like it does in the demo, no mention of that, and when one drops almost $60 on a theme one expects it to complete, 800 carefully crafted icons? Only if you get another $60 account set up, absolute f%&¤#g garbage responsiveness. And no customer support whatsoever, got in contact with one of the reps on Facebook, but seems like he got bored and stopped answering after I couldnt provide a support ticket ID, which I couldnt get cos you cant get in contact with their support without logging in and for that I need that password...

OpenCodez LLC has just lost hundreds of dollars to the evil community called "Envato". After trying to resolve my broken and miss coded items, we got declined for all refunds to hell with this company, so it can go back to where it came from.

Envato Message
OpenCodez LLC needs a refund for every purchase because out of the 15 items OpenCodez bought, only got 3 of them to actually work. This company "Envanto" is a scam and we are kindly asking for a refund of all purchases. We at OpenCodez have damages of over 4 hours of our programming services, so we also want our account deleted after all the refunds have been issued and/or item is deleted from the account. Thank you for quick and professional response on this matter.

A payment dispute or chargeback has been raised for a purchase made via your Envato Market account. As a security precaution, your Envato account has been automatically locked.
Please note, Envato Market includes ThemeForest, CodeCanyon, VideoHive, AudioJungle, GraphicRiver, PhotoDune and 3DOcean, so the purchase being disputed was made on one of these marketplaces.
If you are the legitimate owner of the PayPal account please contact us via https://help.market.envato.com/hc/en-us/requests/new, or by emailing *******@envato.com, so we can help you resolve the issue with your item.
Please be aware, this dispute or chargeback will need to be closed before your account can be unlocked, so you may like to do this first.

Regards,
Envato Market Team

Psst! Remember - this is not a marketing email. Since you have an Envato Account, we want to keep you informed about transactions, operational updates or changes to our websites.

Please avoid. What you are buying from them is not what you see on their website. I did expect to get proper, easy solution for new website (as I saw on the pictures of their site). I was hoping just to replace text and voila! NO! I got few files with some script, information that pictures are not included and another script and techie text how to fix some google problems that are associated with their product. If you know how to use that scripts why would you need their stuff in a first place? As soon as I realised what I got (10 minutes after purchase) I asked them to cancel transaction and filled claim to Paypal. In return I got few emails blaming me for not reading "small text" and so on. They refused to refund. Fortunately I paid by Paypal and I hope they will sort it out.