Mano Mano has a rating of 1.7 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mano Mano most frequently mention customer service, next day and concrete guarantee. Mano Mano ranks 45th among Do It Yourself sites.

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Stuart W.

1 review

0 helpful votes

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Brilliant prices, excellent customer service.

June 29, 2016

I used this company for the first time a few days ago, i was looking for an einhall petrol hedge trimmer. This company was the cheapest on line but it wasn't the only reason i choose them the level of customer service is fantastic i ordered the hedge trimmer and was advised it would be delivered in approx two days at the ridiculously cheap price of £3.99. I received regular updates from the company telling me at every stage where my order was... then on the morning of intended delivery i received a text telling me it would be delivered within a one hour window which it promptly did it has been an absolute pleasure to deal with a new company who set such high standards for their customers. I will have no hesitation in using Manomano in the future for any of my diy needs.

Date of experience: June 29, 2016

Paul S. — Mano Mano Rep

over a year old

Dear Stuart,

Thank you so much for taking the time to write this review!
We are delighted to know that your experience on ManoMano.co.uk was an absolute pleasure.
Please do not hesitate to get back to us if you need any help.

Wishing you a nice day,

Sophie

Sandra S.

1 review

2 helpful votes

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The worst service I have received from a company in living memory

June 4, 2016

I have bought a product ManoMano online. It arrived, badly packed, upside down, broken lid, missing screws, the wrong size hose rings, one leg missing, no tray, no instruction manual and unusable. I am used to dealing with professional companies that take responsibility for their products and was appalled to find that Manomano just blamed everyone else, such as the delivery people and had absolutely no interest in apologising or solving the problems.

In the end I decided to bin the product, which cost £103 and cut my losses with this company, who appear not to care about their customers at all.

I ordered the same product on Amazon and it arrived 24 hours later, beautifully packed and perfect and I have started using it and enjoying it.

My experience in dealing with ManoMano has been traumatic and deeply unpleasant and I was delighted to bin their defective product and will never deal with them again.

Date of experience: June 3, 2016

Paul S. — Mano Mano Rep

over a year old

Dear Sandra,

Thank you for your message.

Please note that we have been in touch with the Seller regarding this issue and that it appears that you declined all suggestions they made in order for them to solve the issue.

I'm very sorry for the inconvenience this may have caused you.

Wishing you a nice day,

Sophie

Q&A (8)

Question

hi i bought a Gardenbruk Streuwagen product no102619. Ufortunately nowhere in the instructions does it tell you what the scale is calibrated in

See more answers (0)

Question

I'm just trawling your site trying to find where you're based!

Answer: Hello Jane, Thank you for your question. ManoMano is an online marketplace company based in Paris, France where sellers can sell their products through our site. The majority of sellers via ManoMano.co.uk are based in the UK, however, some of the larger seller outlets may be based in other countries in Europe. You can find out where the seller is located by clicking on the seller name under the price on the product page where this displays "Sold by: ". I hope this information helps and if you should have any further questions, please do not hesitate to contact me. Best wishes, Alex, ManoMano Customer Care UK

By Alex S., over a year old

See more answers (2)

Question

Do you deliver to Miami Florida

Answer: Hello Malfret C, Thank you for your question. The sellers on ManoMano.co.uk only ship orders to addresses in the UK. I'm afraid that it would not be possible to send your order directly to Miami, Florida. ManoMano delivers exclusively to the UK (manomano.co.uk), France (manomano.fr), Italy (manomano.it), Spain (manomano.es) and Germany (manomano.de) only. If you have a contact in one of those countries you could perhaps ask them to receive the parcel then send it to you. Please get back to me if I can help with anything else. Best wishes, Alex, ManoMano Customer Care UK

By Alex S., over a year old

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Question

Hi,I am from Greece and I want to order some wallpapers,you have incredible staff,how can we make it!?Thank you so much Christina

Answer: Hi, Thank you for your question. The sellers on ManoMano.co.uk only ship orders to addresses in the UK. I am afraid that it would not be possible to send your order directly to Greece. If you have a contact in the UK you could perhaps ask them to receive the parcel then send it to you. Please get back to me if I can help with anything else. Best wishes,

By Harry S., over a year old

See another answer (1)

Question

I am interested in the large rattan grey 8 seat sofa set but am worried on how comfortable it will be so wanted to check the returns policy. Thanks

Answer: Hello, Thank you for your question. In compliance with the Consumer Contracts Regulations and according to Consumer Rights, you dispose of a 14 working day period as of the date on which your order is delivered, to return any article that doesn't meet your requirements, in its original packaging, in perfect condition, ready for resale, and ask for a free exchange or refund, excluding return delivery charges. After the seller has received and accepted your returned product, we will proceed with your refund, directly into the account which was debited for the purchase. Costs to return products remain at the charge of the customer. I hope this information helps and I am at your disposal for any further assistance. Best, Paul

By Paul S., over a year old

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Question

Do you deliver to the isle of man

Answer: Hello, This depends on the item and the seller Could you please send me the "ME..." reference of the product you're looking at? You can find it under the title of the item, on the product sheet to [email protected] and an advisor will look at this for you. I hope this information helps and I am at your disposal for any further assistance. Best, Paul

By Paul S., over a year old

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Question

can you buy an item on your site and pay through paypal

Answer: Please do not buy anything from this company. It is not guaranteed that you will get the item and there is absolutely no one to speak to in this sham of a company. Avoid using them.

By Cynthia S., over a year old

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Question

Hi, live in France and know you have a French site, can I pay in Pounds Sterling, or if not can I order from the English site and have the items delivered to France. Thanks, Robert.

Answer: Hello, Thank you for your message. Please not that you can buy on the UK website if the product you saw is also on the UK website. Simple type in our search bar the product reference. I'm available for any further assistance you might need. Have a great day!

By Paul S., over a year old

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4 reviews are not recommended

From the business

ManoMano: all your DIY, home improvement and gardening products at the best prices

manomano.co.uk

Paris, France

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+84

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Alex S.

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