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Mano Mano Reviews Summary
Mano Mano has a rating of 1.7 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mano Mano most frequently mention customer service, next day and concrete guarantee. Mano Mano ranks 45th among Do It Yourself sites.
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Claire was really helpful in finding out the technical information from the manufacturers that was not included in the online product description.
Ordered of the french website, to be sent to a french address then was stuck as could not understand email. Then claire took over and all sorted.
Excellent customer service
Hi Stuart,
Thanks for your kind words.
Please don't hesitate to get back to us if we can be of any further help.
Always here to help.
Kind regards,
Sophie
Claire was very patient and professional. One on my best consumer service experience.
Dear Charles,
Many thanks for this message.
I will pass it on to Claire - she'll be delighted to read it.
See you soon on ManoMano.co.uk
Kind regards,
Sophie
Claire has been great and answered every question I asked.
Superb service
Hi Gary,
Thanks a lot for your kind review.
Always happy to help!
See you soon on ManoMano.co.uk
Kind regards,
Sophie
I ordered a UP53 Fiskars Cutter after a search on the internet. Not only was the price good but the delivery promised was excellent. The product arrived Exactly within the hour timeframe specified - what more could I want!
Thanks for a great service,
Derek
Hi Derek,
You're welcome! Thanks for taking the time to write this review.
See you soon on ManoMano.co.uk
Kind regards,
Sophie
Claire was incredibly helpful and even when the link online was broken was happy to help and contacted the business my sale had been passed to, which I believe was out of her remit, but she was happy to do. It's good to have staff that still offer good customer service within a business.
Unfortunately the item I ordered had gone out of stock and only on chasing 3 weeks down the line they realised no one had ordered replacement stock, so I have subsequently had to cancel my order.
Hi Gemma,
Thanks so much for your kind words. Always happy to help.
All our apologies for the fact that you had to cancel your order.
See you soon on ManoMano.co.uk and have a great day!
Warm regards,
Sophie
Ordering high value goods from the UK for a house renovation in France can be daunting and difficult. So thank goodness for mano mano!
Not only do they have great prices, the online support is the best I've ever experienced. Seamless transfer of information from the France to UK site; speedy response, friendly and 'human' help every time - they really go out of their way to resolve issues. In my case that has largely been with rearranging missed deliveries from the couriers, which would have been so difficult with my limited French.
So to Claire and Sarah from their online support, I say a heartfelt thank you for contacting the suppliers. And the couriers. And sending delivery instructions. And making calls on my behalf... and getting back to me quickly.
Too many websites are happy to take your cash but fail miserably when it comes to providing back up. Not so mano mano - HIGHLY RECOMMENDED, and especially if you're buying between the UK and France.
Dear Mark,
Many thanks for your kind message.
Always here to help!
We hope all goes well with your house renovation in France.
See you soon on ManoMano.
Have a great day!
Sophie
Having an online chat with Claire about my order I found Claire very friendly, polite, and very helpful, make sure she gets a well done,
Dear Steve,
Thank you for your message.
We are very happy that Claire was able to help you the best possible way.
I will pass on your message to her - surely she'll be delighted to read it.
Have a great day and see you soon on ManoMano.co.uk!
Kind regards,
Sophie
Hi Kevin,
Thanks for your message.
We hope to see you soon on ManoMano.co.uk
Kind regards,
Sophie
My initial query was answered within 5 minutes the matter was resolved within a day. It was a query about how an item worked.
Very pleased with the service.
Hi Margaret,
Thanks a lot for your kind review.
We hope to see you soon on ManoMano.co.uk!
Kind regards,
Sophie
If you are dissatisfied with their product, under their 14 day return policy, you need to send the item to Germany. It will cost you more to send the item back than what it has cost to purchase.
Do not buy anything from manomano
Dear Nick/Harnaik,
Thank you for taking the time to write a review.
I'm very sorry to read that you are dissatisfied with your order.
Please be informed that ManoMano is a market place.
The Seller who is selling the item you bought is based in Germany.
On the product page the name of the Seller is clearly given and the hyperlink states the location of the Seller plus the return conditions.
I quote from the hyperlink text: "Please take into account that WilTec Wildanger Technik GmbH is a German company and that you will need to send back the goods to Germany, which can cause higher costs than expected."
I hope this helps.
Many apologies for the inconvenience this may have caused you.
Wishing you a great day!
Sophie
Great item, Starts first time and easy to put together, I will shop with Manomano again. 100% great...
Dear Edward,
Thanks for taking the time to write a review.
See you soon on ManoMano.co.uk!
Have a great day!
Sophie
Very polite, expedient service. Fixed all problems and made sure that any issues were followed up. Excellent customer service from the individual I was speaking to called Sarah.
Dear Joseph,
Many thanks for taking the time to write this review.
I will transfer this message to Sarah - she will be delighted to read it.
See you soon on ManoMano.co.uk and have a great day!
Sophie
Because I was going away I needed to track my purchase and I received excellent ongoing help from Claire. Many thanks!
Dear Chris,
Thank you for taking the time to write this review.
Our main priority is to make sure we have happy customers and that we are able to help them the best possible way.
We are delighted to know that we have achieved this with you!
Please do not hesitate to let us know if we can be of any further help.
See you soon on ManoMano.co.uk and have a great day!
Sophie
I had a complicated return issue which annoyed me at first. Claire helped me sort it out with her friendly and practical approach, and by making extra contacts with the seller - above an beyond what her job requires, I'm sure, but it made me feel more comfortable with the remote company - and MUCH more likely to use your services again.
Thanks claire
Dear John,
Thank you for taking the time to write this review.
We are very happy Claire was able to help you solve this issue!
Please do not hesitate to let us know if we can be of any further help.
See you soon on ManoMano.co.uk and have a great day!
Sophie
Had a slight problem with my order, some parts did not arrive, emaild customer service and a lady called Clair answered me straight away i explained and told her i must have it by friday. She promised me she would do her upmost to make sure i would recive it. It was delivered Thursday night. The product was great and clair was a super star.
Thanks Mano Mano and special thanks to CLAIR.
JEFF NORTH WALES.
Dear Jeff,
Thank you for taking the time to write a review.
We are so happy we were able to help you.
Message from Claire: She hopes you have a great party this weekend!
See you soon on ManoMano.co.uk
Have a great day!
Sophie
The product I ordered arrived broken. However reply through ManoMano website was prompt. The supplier took a while to reply, but when I raised this with ManoMano they got straight onto them. A replacement part arrived in the post the next day!
Dear Victoria,
Thanks for taking the time to write this review.
We are so happy your issue got solved quickly!
See you soon on ManoMano.co.uk.
Have a great day!
Sophie
I had a terrible experience with manomano espana they actually told me they couldn't help me and put the phone down on me I was at the time asking when I could expect a delivery how rude and unhelpful.
Then I spoke to claire at manomano uk what a lovely lady she has done everything possible to help me. Unfortunately I had further problems when I received my order and claire has responded to every message and done her utmost to help she has been patient kind respectful and got results so thank you lovely lady I really really appreciate everything you have done for me.
Dear Julie,
Many thanks for taking the time to write this review.
We are so sorry your experience with ManoMano started badly.We will make sure this never happens again.
We hope to see you soon on ManoMano and please do not hesitate to contact us if we can be of any help!
I have passed on your message to Claire - she is delighted!
Have a great day!
Sophie
Claire has given me a very good service in what was a frustrating experience.
Dear Beverley,
Thank you so much for taking the time to write this review. We are delighted to know you appreciated our work.
Please do not hesitate to get back to us should you need any further assistance.
We are here and happy to help!
Have a great day!
See you soon on ManoMano.co.uk
Was a little disturbed when I first unpacked this as there were no pre-drilled holes etc. for assembly BUT the instructions were excellent and the whole thing went together remarkably easily and is very solid.
There were a few small pieces missing but I have to say the service we received from Manomano to address these issues was excellent and thoroughly impressed me. (thanks again Claire).
It was overall a very good experience but even more importantly there are 3 kids and a few friends who are thoroughly enjoying the excellent results.
Dear Brian,
Thank you so much for taking the time to write this review!
We are very happy to know that your experience on ManoMano.co.uk was pleasant and above all that your kids are enjoying the wooden playset.
We wish you a great day and remain at your disposal should you need any further assistance.
See you soon on ManoMano!
Sophie
From the business
ManoMano: all your DIY, home improvement and gardening products at the best prices
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Hi Karen,
Many thanks for your kind words.
Let us know if you need any further assistance.
Have a great day!
Sophie