They don't take your complaints seriously, they lie and they do not give you updates on your orders, oh you will get a tracking number in 48 hours. Really? Because it has been 35 days since I put in my order and I have called you guys time and time again... still no package still no explanation... just I'm sorry you feel this way. I don't care if you are sorry, as a consumer I need confirmation and a follow up. They do not follow up I am always the one calling and never getting answers! Don't shop at here. It's garbage, never will spend a penny here again! Go shop at Zara. I put in an order June 1st and it was on my doorstep on June 3rd. I will be giving my money to places that deserve it! Period!

I wish I was rating them with no star! Awful service, I have received my order in the very bad condition, very dirty and damaged, they told me that they would refund me, and after a month of follow up and communications, they just ignored what they promised, no one listened, no escalate the problem and they said to my face that even their supervisor won't get back to me at all! They said they don't get in contact with the costumers! What kind of customer service is this! I did exactly what they told me and they refused to refund me! Do not purchase from them.

Purchased few items online and decided to return some of them. Went to the website to request home pick up (as they do not offer return in store in Indonesia) and that's when the nightmare begins! Response time is very slow, and when they do, it's almost as if the different CS personnel each time do not even read your email or your previous communication with them. Then finally, after 1 week they said they have contacted the transport company and they will contact me shortly to arrange pick up. 10 days later, still nothing! And when I contacted them again, they ask for order reference numbers all over again, as if my back and forth communication with them never happened before. Stupid! Just read the email chain!

I am buying online clothes from Mango and their Mango outlet since 2017 and Mango became my favorite online shop. The site is very user frendly, with detailed pictures and size indication WITH THE LENGHT of the item, which is quite important for me. The most of the clothes wich I am choosing are for office work and they are on up to date fashion, well tailored, no ajustments needed and the fabrics are durable and the most important - on very good prices. My son's transportation is usually his bike, so I give 10 from 10 to their chinos! I also both some men underwear, quite satisfactory. The delivering packets are strong cartoon, every item is absolutely clean, untouched and placed in a plastic sealed bag, the bottoms are coming in a suite plastic protector and a hanger, inside there are the voucher and the return adress if you want to use it. And the "THANKS " for shopping from them, which I did not received from much more expensive online boutique. Last, I am using three different delivering adresses - one to Greece and two to Bulgaria and the services were all the time acurate. And yes, I did use the return, without any problem. Mango is saving me from lots of troubles, time and money, so here is my top rated review and I hope I was on a help.

I placed an order over a month ago. Several hours after placing the order, I received an email notifying me that the order is ready to shipped with tracking number. Since then, the tracking number kept showing that the order is ready to shipped, meaning it never actually was shipped. I called the Customer Service a week after getting the tracking number to find out what happened. A lady told me that my order was still at the their distribution because someone forget to ship. She sent a message to the manager there to process my order.
A week passed by, nothing happened. The tracking number was still showing that my order is ready to ship. I called Customer Service again and was told that same story with a promise that my order would be processed soon.
A week later, I sent an email with all the detail of my order number and tracking number, and requested my order to be cancelled because I had no hope that my order would ever get shipped. They emailed me back saying that they cannot cancel my order now because it was processed by a completely automated system. The only thing I could do is to request a refund or exchange. How am I supposed to request refund or exchange when I never get the order?
It is not to mentioned that they took the money immediately after I placed the order.

Lesson learned, DO NOT WASTE YOUR HARD EARNED MONEY WITH THEM! If you keep reading reviews online, you will see that this has happened to a lot of people, not just me.

Let me start by saying that I was a loyal customer of Mango until now. I will NEVER BUY ANYTHING FROM MANGO AGAIN. Horrible customer service and they are liars.
Was browsing in on mango Site during thanksgiving 2019, a bug on the site placed and order for the items in the cart without me reviewing. I called Mango customer care immediately asking to cancel the order, they said they can't cancel. Hence, I had to return it after the items arrive only(I still don't understand the problem in canceling an order before it was ready or shipped). As soon as I got the items, I went in NYC store and returned it- the lady said she'd take care of the return and refund. Two months after that and after several follow ups, there's no return email confirmation or refund. Terrrrible. Looted 120$

I WISH I SAW THESE REVIEWS BEFORE I ORDERED A CHRISTMAS PRESENT FOR MY CHILD! IM VERY LOW ON MONEY, I DON'T HAVE TO EXPLAIN MY LIFE STORY... I ORDER FROM PEACH AND MANGO AND IM HAVING A TERRIBLE EXPERIENCE. THEIR NUMBER ISN'T A VALID WORKING NUMBER, THEY NEVER PROCESSED MY ORDER AFTER A WEEK WAITING, THEN I EMAIL THEM SIMPLY ASKING WHATS THE DELAY... THEY GO AND SO CALLED TOLD ME THEY CANCELLED ORDER AND WILL REFUND MY MONEY 10-20 DAYS! IM SO UPSET CHRISTMAS IS IN A FEW DAYS AND. NOW I HAVE NO GIFT OR MONEY FOR MY CHILD!? AND NOW THEY ARE IGNORING MY EMAILS?! PEACH AND MANGO IS A SCAM ALRIGHT!

Made a big order from their website. It was never delivered. Tried to contact them in every possible way- they just ignored me. Then one day I decided to call them the whole day if i needed to. After hours of waiting on the line they finally answered! A representative assured me that they are going to open a case and resend me my purchase. Guess what they never followed up and of course never sent anything. I tried calling again but now the call just drops every time. Scum bags! Never order anything from them. I had to dispute my purchase.

I wish I could give it zero stars. HORRIBLE service. Took the company 5 days after online order to ship. Provided no tracking. I had no idea (with an upcoming event) when it would arrive. Box finally arrived to my surprise. Flimsy box totally destroyed and open on ends. $250 spent on 2 dresses not even wrapped or protected in plastic or wrapping, just stuffed in a box and literally hanging out of the box which equals dirty dresses. Called customer service (USA) would do NOTHING. Refused to transfer me to discuss the situation with a manager. I will never buy from them again! Do yourself a favor and stay AWAY from MANGO!