I order from them several times, lately they send wrong sizes, I haven't checked it the first time they made mistake, I ripped the tag off, washed and then tried on. I had hard attack, it was so snag on me, the I looked at the label, I ordered size S, I got S in EU size so XS in US. I contact customer service, it was back in April, I let them know about the order issue, then I ordered few months later in size M as that's the only size close to mine the had, to my surprise I got S in US and that was great but again I got wrong size! I called them again, it was back in September. Now great sale, before I ordered I call customer service making sure that I am ordering the right size, not Euro but US. They assured me problem was fix to order the correct size. So finally after almost 2 weeks I am getting my order, so very excited. Guess what, F wrong size again! So I call them again, they sorry but some time happen. BS I said happens all the time! So if you order make sure to get size up. Shoes run size bigger but then you never know. I love there clothes, but it's getting frustrating...
I ordered M in US size. All of my clothes come in small. Like 6 of them

I implore you to not buy online from this retailer! I was a first time customer and I read a ton of horrible reviews about their customer service but I ignored it and took a chance. Not a mistake I will make again. I placed an order on 10/10/20. On 10/16/20 my tracking showed that my package was delivered but there was nothing at my door. I contacted USPS who let me know that the postal worker had marked it delivered then realized he was at the wrong address and then marked it undelivered and that my package was being resent to the sender (mango). All myself and mango.com reps could see was that it was delivered as all other details are only viewable by the postal service. USPS immediately admitted fault and told me to go ahead and make a claim. Unfortunately there was only $50 worth of insurance and my package was worth $250 so I didn't want to go that route. I explained this to many mango reps but they just kept saying that since it was showing as delivered on their end there was nothing they could do. They also said they would keep in touch throughout the process via email every time I spoke to them (over 20 times at this point) but have yet to receive any emails from them. I decided to just file a claim with my credit card since mango was of no help (and I had proof from USPS that the package was being resent to the sender from USPS). Once the credit card company reached out to mango I received an email from mango on 11/07/20 saying my return was being accepted and that I would be receiving an refund to my original form of payment. Now 16 days later and 3 more phone calls later I have still yet to receive a refund. On my last phone call on 11/23/20 I was told it should "hopefully" be refunded by 11/27/20 and that the credit card dispute has complicated the process. If they would have just handled this correctly in the first place there wouldn't have been a dispute. I am beginning to feel like this could go on forever and I am not hopeful it will ever be resolved. I really think the return process is a scam. Has anyone ever been successfully refunded? I can't be the only one this has happened to. PLEASE DO NOT ORDER FROM THIS COMPANY!

It is now almost a month and i did not get the refund in my bank account since i returned my three items. Each time i send an email, they say we are checking your request. Moreover, the return label mentions two options one for return and one for exchange. However, after returning them for exchange, they said no this option is not available and that i need to make new order for the three items and later they will refund me. Since then no refund is received. Very bad service

Order number C91ZR8. They refuse to refund me my money (which is 70 euro) only because I do not have the bank account in the country of purchase. I explained them that I am an international student here and only have the bank account in my home country. They even do not suggest alternative ways of refund (such as giving me a voucher of the amount of refund etc). I am actually furious and disappointing. The worst and the most awful online store and service I have ever received. Will never return.

I've just know about this brand recently. But I have to say that I LOVE IT so much. I'm sure that the MATERIAL will not make u disappointed. The material is worth the price. Every time I come, I'm satisfied. Before I used to go shopping at Zara, H&M, and f21, the material becomes worse after second and third time I do the laundry. It's very annoying me. Then I figure out this brand, although the price is higher than Zara a little bit, but it's worth. I don't know ab that bad refund service bc I don't buy online. So, I'm very surprised when reading 1 star reviews. However, I love the style in mango, it's not too girly, easy to wear, basic, and chic. The size is fit me well. I'm skinny, sometimes small size in other stores don't fit me, but I can find beautiful pants here and it fits me well. Very happy, super happy.

I like MANGO clothing; during sales, the prices correspond to the quality. But since these are online stores, seeing and trying the items is possible after receiving them, so returning some things increases. However, the return policy is terrible since the returning price does not fix, so that returning items do not make any sense. Perhaps this is the brand's goal - to earn as much as possible, regardless of the customers' convenience.

Ordered early saturday morning, shipment of order arrived by DHL(which I would not prefer if I had choice). Was hesistent, and scared bc of DHL tracking. But order came and to my liking, products like more than I thought. I got sale items and I think I good some good deals and for the brand, it was on clearance sale so I was able to grab some goodies. Overall had a good experience. One shirt was oversized, which was surprizing, since I ordered multiple shirts in the same size. But I called customer service and was assisted by staff to my satisfaction and will be returning it to them via post.

The worst fashion store online! I ordered over a month ago. After 10days I sent a request asking where the order was... Ha! They blamed COVID however I ordered from the GAP and H&M and got my orders in less than 5 days( mango online offered the same thing delivery within 5 days) however, they contacted me to send them a copy of my passport because the delivery company couldn't find me or my address. I am an avid online shopper with over 12 years of buying online. IWILL NEVER ORDER FROM SOMEONE WHO ASKS FOR MY PASSPORT COPY TO VERIFY MY NAME SO I THINK THEY DELIVERED TO THE WRONG PERSON OR DIDNT HAVE THE PRODUCTS OR IT GOT LOST IN THE DELIVERY PROCESS. SHAME ON YOU MANGO SHAME... NOW INSTEAD OF CREDITING MY CREDIT CARD FOR THE FULL AMOUNT THEY ARE ONLY RETURNING THE MERCHANDISE. I DEMAND A FULL REFUND...
MY ADVICE DO NOT ORDER OR BUY FROM MANGO.