I waited for almost a month just to find out that the shipment was lost. The courier claimed it was delivered, but our Ring doorbell footage proved that was a lie. Mango's customer service stopped responding to my refund request. This actually happened to me back in 2016, but I thought Mango's eCommerce might have improved since. I was wrong. I don't know how this is acceptable in today's eCommerce. Mango's online store is destined to vanish just like the service it provides.

Mango offered no support per my purchase. Ordered sweater- tried to correct ship to address next day. Mango wld not help. Mango said IF sweater comes back to them, they will refund me. If it does not, no refund & no sweater.

I paid cash on delivery and got severely conned by the company. Never gave my refund they just said they were investigating. I called spent a lot of money on the phone. The local tried to intervene they said they felt sorry for me. But i never got my money back. Theres no return policy. Please don't get conned. They removed themselves on trust pilot so no one can see. Everyone who has returned got conned. Its going to happen to you if you order there. Stick to a store if you really need to buy from them. Or pay on card at least you can do a chargeback. I had to accept my losses (lost £400) one months rent where i am. The company have financial issues the last i heard

I really love the design of your clothes really. But the quality of your clothes is just awful. No wonder you have so many dissatisfied customers and as a result negative comments.

I purchased 3 clothes with Mango and the size is too big so I decided to return. After one month, I still not receive my refund. During this period I email 4 times with return label info but nobody response at all. And then I call the customer service today and this is the worst customer service. Nothing help and told me to do my own research because she can't help. I don't even want to give any start if I can. I return the product back but they are refuse to refund my money. Without any help the customer service drop off my phone. It's very rude and won't never buy it from there again.

Even though I love the Mango brand, the online shopping experience is abominable! It takes about two weeks for the item to ship and another two weeks for the item to arrive.
Will never shop at Mango.com ever again.

After 1 month of waiting and sending over 40 emails, no refund!

Don't order online because they will not refund you

In my experience you are not going to receive your order and you are not going to be able to contact the company.
Emails are not answered.
Phone calls are answered by a robot. Good luck trying to understand it. (It wants your phone number). Once it has your number it tells you something randomly. In consecutive calls I was told I had no order, and my order would arrive shortly. If you try to get through to a human you will be told not to hang up, but they will hang up within a couple of minutes before you can speak to anyone.

I had mailed on your customer care service 4 days ago... but no reply from your side... i have made payment for a bag. I received mail for the payment... but order is not placed. How this is even possible. And when i open my account on ur website, they are not showing anything in my purchased section. But my payment is already done. Either rply to my mail. Do something about my matter... please its a request. Or please if you cant. Refund my amount bavk to my account..

Not only you wait for a long time for your order, it may also not show up at all. After numerous phone calls to the customer service, they finally refunded the order I never received. After a month and a half I get the order in the mail and then decided to keep it. Sure enough I get an email saying they either need me to send it back or pay for it. Fair enough. What is not fair is that even after taking the time to call them and try to make that payment over the phone they say you can not do it over the phone. You need to go to the bank and do this transaction and take a picture of it and send it to us. So here I'm given a whole set off new responsibilities for something I should not waste even another minute on. There are companies out there who go through the same problems with shipping/lost packages etc and they at least have enough customer service to not put you through anymore inconvenience and they just charge your card. This is ridiculous! NO MORE MANGO!

I ordered 6 items, 3 tops and 3 dresses. They sent one dress that was damaged and a top in the wrong size. I sent the two items back and they said they would refund the postage. 3 months later they send a wire transfer and I wined up paying more for the wire transfer than the postage. I wont buy anything from them again

Take the money & never return if u want to retun the product very poor brand...

Very bad responce from customer support

I feel like I have been robbed! Purchased the brown flowy top & bottom. Whole outfit went straight into the Garbage. Couldn't fit a doll head through the top opening, unfinished frayed hems, and all of this after waiting three weeks. How is this legal to sell this junk!

Like the goods they sell, customer service is horrible as well. I never get the respond, pardon me, I did but they did not answer my question. Just an email they send to everybody who asks anything. After 2 weeks I am still waiting for the refund.

I ORDERED AN OUTFIT THEN READ THE REVIEWS WHICH WERE NOT GOOD
I WRITE THIS TO TOTALLY DISAGREE, MY PACKAGE ARRIVED ONE WEEK AFTER I ORDERED IT
THE QUALITY WAS EXCELLENT I WOULD GIVE THEM A CHANCE
THEY SERVED ME WELL. KATHY LAMPING

I didn't get any products.

I wish I can rate this company a zero! This was my first time ever ordering from them which ended up being my last! I got my jacket but was missing a belt... Really! Instead of shipping me a belt they said ship the whole order, they said they will ship me a new one couple days later I called just to make sure but found out they never did anything, the lady she will order a new one to ship it again to my house next day I got a email saying they cancelled it because its not in stock WTF its been in stock for so long, I check the website its still in stock! I called again they said I have to buy another one, I got it on sale, they said they cant honor the price... DONT $#*!ING ORDER FROM THESE PEOPLE!