The worst customer service ever with Mango! In fact they don't have a customer service number which deals with goods bought in store! When you call the customer services number apparently it only deals with online orders! So they tell you they cannot help you, and have to deal with management in store or email customer services! Managers in store have no authority to process anything beyond their policy! It's like going round and round in circles and you will never get a resolution! If you email mango customer services you get NO RESPONSE! I have proof of emails to them with no response! I would never shop in mango again!

Today 13th July 2019. Their website is malfunctioning as it told me 3 times that my purchase had failed when in fact it had not and took my money three times so something very amiss with the system of payment... a disaster. I complained by email about the website and a lady responded with 'sorry but you must sort it out online as it is all automated'. I responded and said I had not received any email to say I had bought anything so have no order number details for reference purposes, so how do I revert anything if I have no reference of any purchase? They need to get somebody who deals with the online business to sort this mess out. I said I would post a very bad commentary about their 'company online operation' and there don't care attitude towards customers if they didn't respond and compensate me which they haven't, hence this bad review!

I placed an order since 6 days and regarding their website there is a link should lead me to their courier website with the shipment number to follow up on that shipment however the link for the first 3 days wasn't working then after sending many emails they sent to me a link but when I clicked on that link it alway gave me failure and the shipment doesn't exist when I emailed the courier they replied that they didn't receive any thing and I should contact the seller (mango) and when I returned back to mango they sent to me the same email with the same link which lead me to the same result and till now I don't know any thing about my paid order!

I had the bad luck to shop online and wanted to return the items (wrong size they came in bigger size that the other Spanish brands). I should have been suspected that something is wrong with them as they charge you when you return back their products. I paid 3,5 euros to return them with speedex and delivered them promptly. That happened on January 21st, 2019. The amount of the order was 46euros. I called at the local customer service in Greece to ensure the good receipt of my package and inquire about the return of my money (a credit to my visa account). They said that they were going to forward the package to Spain and they should pay me back. They reassured me that the hole process would not exceed 10 working days. I have called them repeatedly and still until today 15 of February, 2019, they haven't credited the amount. I am also facing an issue with my visa balance, I communicated with my bank and disputed the transaction. In few words: STAY AWAY FROM SHOPPING ONLINE THEY ARE FRAUDS AND PROVIDE BAD CUSTOMER SERVICE!

I ordered like 11 clothing items from Mango's website. I live in Egypt, so I thought it'll take a while.
Website mentioned 7 working days, I ordered Friday evening. Considering that Europe and Middle East have different days off and public holidays, I'm very satisfied with the shipping. Ordered on 11th, received on 22nd. Clothes are in great condition, even though I only ordered discounted items. Fit me very well, very beautiful designs.
All packaged separately, a dress and two pairs of pants came with hangers.
I'm very very satisfied with free shipping, the package got delivered to me by DHL!

I sent them a thank you email.
I don't know what's the fuss. :)

Honestly the worst customer service I have ever had to deal with. I ordered some trousers on 6th Jan as I needed them by 11th so when I selected 2-4 days shipping I thought this would be sufficient. It's now 16th Jan, and despite having an order confirmation email saying they had been shipped on 8th, they are still not here. I have emailed customer service about 5 times and they never reply. I phoned them on Friday 11th asking for an update as the courier tracking is still saying the courier is yet to receive the item from MANGO, and they said I need to wait and they would look into it and would contact me. I have heard nothing from them, and phoned today and they said they still don't know what's going on. I demanded a refund, and they keep saying I need to wait until they have found out what's happened. I asked for a time frame as it has taken them a week to contact Hermes and find out what's happening, and they say they don't know. Incredibly frustrating. I contacted Hermes myself and had an answer straight away saying MANGO hasn't given them the item and it hasn't left heir warehouse. How is it that I can find this out straight away and it's taken MANGO a week, and they still can't give me an answer!?
I should not be having to do this! I will never shop here again. And I don't know how this business will survive much longer if they treat customers like this!
PLEASE DONT SHOP HERE

I honestly almost didn't buy from Mango after seeing all the bad reviews. Still, I ordered myself a sweater and a pair of jeans and a pair of jeans for my husband as well. My order arrived well packaged within 3 days or less, all the way from Europe to the west coast of the US. The clothes fit well and looked just like the pictures. You can't beat the prices- on sale I got each pair of jeans for about $30 each, which is about F21 priced- but much higher quality. Mango has great products and very fair pricing, deserves much better reviews.

Placed an an order online and wished to cancel straight away. Called their Customer Services before confirmation of the order had come through to cancel - was told nothing could be done at the time and they would call me the following day - no call, called through again, told that this was the wrong information, nothing could be done and was hung up on. I called again, requesting to speak to a supervisor, was told the supervisor had refused stating they would say the same thing and I would have to receive the order before sending back - they have not even billed me yet nor has the order been shipped! I cant understand why I cannot cancel said order as this contract has not been completed under e-commerce laws. Why should I be billed £100+ in the interim for an order that I have requested to be cancelled! Lastly, I was told that on any other week that I would be able to cancel, but as they are busy due to black Friday - this is their policy!