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I ordered the clear glow in the dark filament on Black Friday of 2015. I saw a sale and purchased it. I received an email confirmation that payment went through and payment came out of my bank immediately. Two weeks go by and realize the shipment has not come in, and being in the US, it is somewhat odd. I check the order and they were on back order and they said they were sorry and due to the holidays, they are backed up. They should have another batch of that item in next week, I wait after the Christmas rush and no items. I send another email asking for an update. They said it is the holiday rush and still backed up but I will be the first to get it in which will be in 5 to 7 business days. I got this reply by 12/27/2015. Today is 01/08/2016 and still no item or update, I email them that I had waited enough time and I am not happy about it. I would like a refund and to discuss or voice my experience with the complains department or someone. They asked for my address to give me a check for a full refund and they will gladly give me a refund. I see now that they do not want my business which I shall take it elsewhere. I will await my refund and if I have delays or problems, I will update this review.
Almost 2 months later I got 3 out of 5 rolls shipped then emailed them a week ago about 2 missing rolls they said they will get them right to me so far no luck but they sure in the hell got my money day after order was placed bad service.
Ordered filament and didn't receive any kind of notice for several weeks! So I emailed only to find out it had been back ordered. So I wait another week and I finally receive a shipping notice. The filament shows up and it's not even what I ordered. I ordered a glow in the dark purple and he sent me plain purple. I ordered blue/gray and he sent me plain gray. I guess he thought I wouldn't notice. The filament was cheap stuff from China, and priced like it was from the US? On top of everything the guy is a Jesus freak and likes to include passages from the bible at the end of emails... just not professional if you ask me. Beware of the printers as well I hear in the 3d communtiy; they are also cheap junk from China. Do yourself a favor and build your own.
Despite being advertised as US brand it is all just badly prepacked chinaware, which by itself is just fine, but also at their prices its way too expensive. Than you have delay until it even ships and also late delivery, then incomplete part list, also some parts broken, no documentation of any kind but worst is customer support which has trouble understanding even scope of problem, let alone solve it. We will not be buying here any more.
