MakerGeeks

I have used this makergeeks PLA in 3 different machines and it has jammed in every single one with a myriad of colors and spools. Im very lucky if I get a successful print that still just doesnt look great, but it works. The Raptor PLA and the PETG seem to print alright although the raptor strings like no other until you tweak it into jamming. Oh, the other thing when the regular PLA prints it too strings and under extrudes no matter what settings I have. I also have a pending order with them that I ordered through a 20% off sale and it has been 2 months since I ordered and I still have nothing. I will say that I have contacted customer support and they said their PETG machine went down and it would be shipped out in 7 days, that was a month and a half ago. So, I got a response but no resolve. Just avoid the headaches and pay a little more for better material and an actual business transaction.

They have an F rating from the BBB. Here is an article I found.

http://www.ky3.com/content/news/3D-printing-products-company-is-scamming-people-BBB-says-*******.html

Cheep isn't always good. In fact, you will save yourself a bunch of money by not purchasing makergeek products. You pay, they don't deliver. That simple, that easy.

I placed a $120 order right in-between (minutes) a 20% off and a 10% off sale. After figuring this out, I wanted to obtain the 10% off discount, (cause that's 2/3 of the way to another spool of filament). I emailed them, they didn't respond, so I emailed them a second time about modifying my order. Finally they reply, and after about 8 emails of me asking if I could modify my order, I could tell the rep just wasn't getting what I was trying to convey. I clearly stated I wanted to obtain the 10% off discount, and add to my order as well. Shouldn't be that hard. After much back and fourth, I basically came to the conclusion on my own that I would just have to cancel this order and re-order. Once I asked to cancel my order they told me they'd handle it right away and that it usually takes about 4-5 days to process. I figure wow that's longer than most places but okay. I wait, I wait about 8 days then I email them only to not get a response. I email them again, they tell me my return is being processed (which I was skeptical of cause I never got an Order Cancellation Confirmation) and I would have they money in 4-5 days. I explained to them that it's already been 8 days and that I would like someone to check the status of my return. I also questioned why I didn't receive the confirmation email. No response. On the 10th day with multiple emails sent to them I decide to call the Amazon Pay Department. (Luckily I used amazon pay for this). I explain to them my situation about how the vendor was refusing to answer my emails, and has yet to return my money. The rep says she'll try and contact the vendor and that I should get my return within 48 hours or I'll have to file a case against them. I kid you not, within two minutes of me getting off the phone with Amazon, my Confirmation of Order Cancellation email magically appears (after days of me asking where it was) and the refund was in my account instantly. Funny how fast they respond to Amazon huh? So they email me back in the email I sent days previous about how disappointed I was with their customer service, apologizing claiming that this was the first email they had gotten from me. A blatant lie, I had been emailing with them days before and they chose to stop responding. I even had to start using two email addresses cause they kept ignoring the one tied to my account. They then tried telling me that they've been emailing me at the email tied to my account. (I've never missed an email in my life). I've also never had an email not be successfully sent to anyone. They hadn't emailed. They had been ignoring me.
Now they bust out their generic "Apologize, this is the first email we have from you... we have however emailed you before to let you know the re-Claimed filament was/is on backorder while we wait for more "resin, spools, parts" to be reclaimed, ground up and run. Either way, no worries and I hope you have a great evening sir. Thanks again,"
At this point, they're just blowing smoke up my you know what.
Next they tell me they haven't ever received and email from about any order complaint. I literally have an entire thread of email with them back and fourth about this exact issue? I sent them screenshots of all the emails I've sent them that hadn't been replied to. If they had really sent me emails, they would just be able to forward them right to me again so they could prove they did contact me. They refused to do so, because they didn't email me back. They didn't have anything to forward me, and If I hadn't contacted amazon I would have never gotten my money back. Everything seems to be fine, until you have a problem. Just stay away and buy from MatterHackers or someone trustworthy. I'm just overall so disappointed in this company because I wanted it to be as great as it claimed to be. To bad the owner is over promising and under delivering. They've been telling people on the BBB website that they've been "working hard to hire more help" and I just don't see how that could be true with how they're preforming. I think they do a fair ammount of busniess at the commercial level an aren't concerned about their online customers anymore. They've been using the same apologies and excuses since the beginning of 2018. Stay away, cheap filament isn't any cheaper if you never get it.

TLDR; Received in less than a week, beautiful colors, and very durable but needs higher temps than most other PLA. Would and will buy from them again.

Ive read so many bad reviews, that i was kind of scared ordering from Maker Geeks, but i have heard that their Raptor PLA is quite good for making HT and rugged parts while still being easy to print like regular PLA. So i figured i would go ahead and give them a shot. I ordered the grab bag or whatever it is called and purchased 2 spools, one the crystal series PLA and the other being the raptor. And after all the "horror" stories about not receiving packages, i was honestly somewhat surprised (sorry MG) that i had the package at my door in less than a week. Of course eagarly opened it up to a spool of a brilliant, almost pikachu/lemon yellow, and a vibrant crystal blue. Very stoked with both colors, and both have been printing quite well. Both need higher temps than usual PLA, at around 230-240C for both with the raptor liking even more heat at higher speeds. The only issue i have had has been with light "popping" in the blue, and slight under-extrusion in the Raptor. But these issues have been continually getting better as i tweak the settings. So i will without a doubt buy from these guys again! Sorry this is so long, but i figure that with all the bad reviews that they have been getting, they deserve atleast one in depth positive review on them

After being a fan of MakerGeeks for quite awhile, I finally experienced what so many others have gone through with them. Placed an order, and over a month of no shipping info, I emailed them. No reply. Emailed a week later. No reply. Filed a BBB complaint against them. No reply. Finally had to ask my bank to reverse the charge. What a shame, they do have good filament. If you ever get any. Everyone stay away.

Ordered Material that was Out-of-Stock, no notice from Maker Geeks until I emailed them. Their website says 2-3 days for shipping, I waited over a week. When I reached out to them (via email) all they could offer was expedite shipping, regarding the MSDS I requested, I never got. Website is unprofessional when material stock isnt updated.

I WILL NOT BE PURCHASING FROM MAKER GEEKS ANYMORE.

I am writing as a 3 year Maker Geeks Customer, who has been involved with 3D printing for 5 years.

I ordered some spools of any random color back in November. In December I emailed them about the status and got a form response that they would be shipping in 2-3 days. Now its February and I email them again about that order. Got same form response again but some hours later they sent a tracking number. I suspect my order would have either sat for even longer, or forever, if I hadn't contacted them.

My first order with them was similar. Got half of the order pretty quickly but got nothing said about the second half till I contacted them. Some weeks later the other half shipped. I believed them at the time about the last half being backlogged in production, but seeing pattern now.

Not once have they ever contacted me or updated the order details on their site about any order being delayed. This info can only be attained by emailing them directly.

Their site will always say everything is in stock regardless of if it is or not, nor will they give any indication that any part of your order is back-ordered unless you ask.

I've been dealing with MakerGeeks for about 2 years now. I can completely understand all the reviews about late filament, errors, etc. I've dealt with it all. BUT I will say, this is some of the best and most consistent filament I've tried. Expect long delays with big orders, and you may even have to email them to give them a nudge. Their issue seems to be company size. It doesn't seem like they can handle all the orders or have enough employees? Either way, I swear by their filament and will not order from anyone else. The price is going to be hard to beat!

I can say, I've never NOT received an order! I may have sent them quite a few emails to remind them, but they have never let me down. Just be prepared to wait sometimes. On that note, I've just placed an order yesterday and they've already sent tracking today... so you just never know.

I used their 30% off deal on 3 Rolls of filament, 2 in black and 1 in blue. After a week, I still had not gotten any notifications or updates on my order. I emailed them to get an updated and got a response 2 days later. It turned out my 1 blue filament was on back order. I had replied the same day and asked if they would just send out the black filament ( I needed it for a customer) and send out the blue when it arrived. After 3 days, still no response, I emailed again asking the same question, and they said the black would ship out the next day via USPS. A week later, and again, no package, tracking number, or update of any kind. I emailed a final time for an update or cancellation of the order, as well as express how displeased I was at the lack of communication or updates. The response was we have cancelled your order and "Thank you". No apology, no trying to make things right or explaining their situation. These things can be understandable if updates are given or explained!

This was the 3rd time they have done something like this. They have spurts of being a good company, but even though they have decent quality filament for a good price, I can't deal with the customer service issues. They have now completely lost me as a customer, especially since I lost my customer orders because of this.

MakerGeeks needs to get organized and get their stuff together. It is no way to run a business.

I once bought $ 600.00 worth of filament from Makergeeks, I got it. Since then they seem to forget that I am a valued customer. They have owed me 8 spools of filament for over 2 years now. I will never buy from Makergeeks again. I see that many other people have had a problem with them. I found Micro Center as a very good supplier and I have bought more than 500 spools from them so far. No problems. I feel like Makergeeks played me buy sending me my orders in the beginning and then giving me the sh... ft after. They could have been a better company but it is their choice. There maybe better companies out there who deliver a good product quickly.

I have ordered the grab bag filament 2 times this year for the university that I work for, both orders were shipped in a timely manner and both had a good mix of colors. Totally happy with those orders, the material prints great.

This experience led me to try out the 3d Geek Box for my personal use at home.

September was my first box, had 2 reels of Raptor PLA, I was stoked. Box arrived around he 22 of Sept.

October box came and had a reel of Crystal Series PLA Green and a White Hot White Pla. Again, pretty happy, I love the way the crystal prints.

By now I am excited for Novembers box, when it hadn't shipped after Thanksgiving I contacted them and was told the system kicked my label out due to wrong address, I found this odd since the previous boxes shipped fine. I was told it would ship the following Monday. I waited until Thursday and contacted again, was told that they were catching up from BF orders and it would ship the next day. Again, waited until the following week and contacted again, was told that the new system in place to handle the geek box shipments failed to put me in the queue, but funny how it didn't fail to charge my card. I was told on this last communication that they were out of the geek boxes so they would issue a refund. The refund was received promptly.

I was told that they "would make it up to me" on the December box, not holding my breath, but everyone deserves a chance for redemption we are all humans after all.

I contacted them to make sure that I would be receiving the December box, the response stated that the boxes usually ship on the 25th of each month, although the previous months shipped on the 18th of the month, and that they would be shipping on the 26th due to the holidays.

I will update this review once I receive or do not receive my order.

So far they have answered all of my emails and refunded me for the box that did not ship. So they are just 'OK" in my book at the moment.

If the company reflected the product, this company would be superb.

Stay tuned...