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I had been very unhappy with my first ordering experience from MG. I never was completely satisfied with the cleaning kit I ordered, but I must confess that the unhappiness with the amount of filament was not on the part of MakerGeeks, but on my perception of what was supposed to be ordered. They did, in fact, send the right amount. Mea culpa. I emailed them and got a response from the owner who was very patient and explained to my satisfaction. Ordered a couple of times since then and was pleased with the material and service. The BEST part though is the costs for the filament. Half the price of most other providers.
Wish I had done my homework before ordering. Saving a few dollars isn't worth the aggravation. I ordered two grab bags, some glow in the dark filament and a nozzle cleaning kit. I got one grab bag and something that apparently purports to be a nozzle cleaning kit. Then an email saying my order was complete. I am a grab bag short and the zip lock bag they sent me had a small metal nozzle tool and two pieces of filament. Not even close to the picture of the kit they have posted on their website. I will be calling and emailing today for resolution, but based on the other reviews I see here I can foresee this is going to be long painful experience. I won't buy here again regardless of the price. Posting pics of what was advertised and what shipped.
I ordered once and never got the product - emailed them because you cannot call them and they said they will ship it with free filament which never came. I just thought there was some mistake so I ordered the same product again with a response saying they were back ordered 2 months later I still have not received any product.
Thick as thieves they are.
When you don't get your product, go to directly to MO state and file a complaint.
Then go to your credit card company and file for fraud protection.
Anything else, like sending an email to find out how to get your money back, is just a waste of time. I promise, they won't give it back.
Maker Geeks INC. needs to be put out of business.
Joshua Smith, in order to atone for your sins, you must make it right in the eyes of the Lord. Render onto Caesars...
I had the subscription box, and had to temporarily suspend it while out of town. That was no problem, they told me they'll get me up and running again when I get back. That was in July.
I emailed on Sept 17th to get it started again. No response.
I emailed again on Sept 23rd. No response.
I emailed again on Sept 26th. No response.
I checked my spam every day just in case. Nothing was sent to spam.
They have no phone number on their website. They have locked Facebook down so you cannot contact them there, in any way.
I contacted them on Twitter today and was repeatedly told to email them. After telling them that the least they could do is acknowledge that email isn't working, I finally got a different response - an abusive response, claiming they already told me what to do (they never did) that ended in them blocking me on Twitter when I said "good bye".
Great filament but I'd rather pay more to anybody else.
Have had the geek box for just under a year and some times it would come and other times I would have to email customer service. Also made a lot of separate orders and did not have the best of luck. They would say my orders where on back order but I would never hear anything for weeks at a time till I would contact them. They also tried to charge me twice in one month for the monthly geek box and I finally got the refund for one. I have cancled my monthly do to never received it this month. They said they had so many orders they where behind. They are supost to refund this month and the next month they have already charged me for. We will see.
They have to be one of the worst companies I have ever dealt with. They consistently ship items late, we have received the wrong item more than once and when you do reach out to them, they take ages to respond if they even bother responding (which they usually don't). I am not sure how they are still in business.
I was a subscriber to the box for about a year and never had an issue. The first one took a couple extra weeks to get out but the rest had all been on time. When I canceled, they charged and sent one box after, when I emailed, they responded right away, refunded me and let me keep the box. I've never had to wait more than 24 hours for a response from them. I don't understand the disparity between peoples experiences here.
I ordered my filament three months ago and have sent three emails. The filament is supposedly in stock but I have not received anything. The status is just blank and no one responds to my emails. They don't list an exact address that I can find and they don't list a phone number. Seems like a scam to me.
Read all of the other one star reviews; I'm having the same experience; credit card charged in May, many eMails where they kept stringing me along saying 7-10 more business days, etc... and now in September no longer responding to my eMails. I asked for partial shipment of items that are in stock and no response to that either. I will not be able to buy from them in future, even though I was very satisfied with materials received on past orders.
My son ordered filament May 16,2017. Today, 8/15/17 still no filament. Kept getting excuses 1 of the colors wasn't in stock, and what they had gotten wasn't top quality, so they had sent it back. Finally on 7/10 requested a refund. They advised we would need to buy something on my card, so they could put it back on the card, or they would send a company check, which would take 7-10 business days. On July 28, we just requested they send a check. No response, and still have not received a check. Don't really see how they stay in business if they do this a lot, which looking at the reviews, they do! Never again!
Placed my order on 6/19/17 and today 8/14/17 i finally decided enough is enough. 2 months and no communication. Their excuse was "we are still waiting on the Black ABS colorant to come in"... for 2 months... I will NOT be doing any type of business with this company in the future.
Feb 6 I bought filament in their online shop. My payment was made Feb 7 2017.
The product was never delivered.
May 29 I contacted makergeeks support to find a solution.
Jun 2 I agreed with the support team to cancel the order and refund
The full payment per check mailed to my private address within 10 business days.
Jun 25 I contacted makergeeks support once more as the check never arrived.
Jul 16 No response up to today, just sent another email using the sample consumer complaint letter of the FTC.
If I do not get my money back in 10 days I will file a complaint with our Consumer protection office, BBB and FTC. https://www.usa.gov/consumer-complaints
Annoying.
I don't really know what's going on with all the negative reviews. I have ordered my filament exclusively from mg for the past 2 years. Everything has been up to par. My orders have always shipped the next day and ups is quick to deliver. Usually 2-3 days and I've got my order. Sometimes the colors in the grab bag can be a little drab I've gotten clear filament 4 times now. But it's a grab bag, what do you expect? Best filament produced in the US and cheaper than most any filament. Can't go wrong
They did respond to one of my 3 emails over the past 3 months, and apologized for not shipping the product. Told me to wait just 2 more weeks. I waited 4. So I told them to cancel the order. No response. So I disputed the charge on my card.
This guy has more excuses than the items he supposedly sells. Shipped, not shipped, refunded, not refunded. Finally had to temp him with the possibility of a large order to get my 100 dollar order.
Would have to agree with others about 5 star ratings being a sham when you see the owner rating himself 5 star and telling about the great survive and product he reviewed.
BEware
Ordered 3 times from MakerGeeks.
First order arrived in 3 weeks, then I decided to order the 3D Geeks Box, charged and shipped within 2 weeks. Great box, well worth the money, would have been a 5 star review. Here is the problem:
This is a monthly subscription. The next month I was charged I waited 3 weeks and never saw that moths box, send email. NO REPLY
Waited a week sent another email. NO REPLY
Waited 4 days and sent a 3rd Email: NO REPLY
Opened a dispute with my credit card company.
Too bad because I love the filament.
Placed an order 3/17/17, showing "usually ships in 5-7 business days". After waiting a until 3/24, where the order status still showed it had not shipped, raised a case with their support email. Got a standard response from them, indicating it would be another 5-7 business days. Emailed support again 4/6, got no response.
I have now raised a dispute with the credit card company.
I would never order from them again.
Ordered some filament from them. The product page said that it would ship the next business day. After three weeks of contacting them and listening to their excuses they finally ship the filament. It arrived today and isn't even what I ordered.
Update: It's just shy of two months since my order was initially placed and I still do not have the correct product.
Students at a suburban district outside Rochester, NY purchased $474.10 worth of PETG and other types of filament from MakerGeeks.com in January. Our check was cashed on January 26th by MakerGeeks. Our order never shipped. We contacted them numerous times regarding the missing order and only received empty promises. On February 27th, 2017, we requested the order be cancelled and the funds returned to our school. As of 3/27/17, we have not received a refund and MakerGeeks.com is no longer responding to emails.
Quick support after an item was missing in order. 3 minutes after sending them an email, the responded! They shipped out the part a couple minutes afterward! Amazing selection and great products!
