MakeMyTripReviews 509

I booked a holiday trip for 4 persons from Mumbai to Kerala. My booking ID was IN 1610B7S*******.The sttarting date was 29 11 2016 and trip ended on 5th Dec 2016.
When we reached Munnar the hotel accommodation provided to us was of substandard category. Make my trip claimed it is 3 star category, In fact it it was not worth even 1 star.ur package was including complimentary breakfast ut they charged us for bed tea also.One of the room did not have an intercom connectioon.The chairs provided were with back cusshion missing. I sent a report to make my trip and demanded a compensation.Te response of make my trip is far from satisfactory, wwhen i followed up the case with them they just stopped responding to my mails.It is a clear case of cheating/fraud. And I want due compensation

In case of no response I intend to file a case with consumer forum.
By such action make my rip has ost a very old and loyal customer.We have done lot of holidays packages and hotel bookings with make my trip.and this case has shaken ur trust with them. And Even the dinner was only with dall and for desssert they provided fruit salad whiich was 2 days old one.

PLEASE DO NOT BOOK ANY TICKET FROM MakeMyTrip.com.
They are cheating their customer by leaking their information.
This is in reference to my Booking ID: NF*******309, I was booking the flight tickets for my upcoming journey however while making the payment my transaction got failed but the amount was debited. After sometime i got a call from a person, mentioning himself as an employee of MakeMyTrip.com. He said the transaction got declined due to some internet gateway error and asked me that if you still want to book the tickets on the same price then this time you need to make the payment offline via NEFT in to the company's account as their payment gateway is not working. I asked him to send me the account details through his official mail ID. He also has my complete itinerary details which i filled while booking the flights in to their website. Later i also got a mail from *******@makemytrip.com for same. All this put me in confidence and i made the payment but i haven't received the tickets.
I tried calling that person all day but his number is switched off.
I made a call to their call center and informed them about it. As per them they don't do booking like that and someone has done fraud with me. My concern is how my booking details got leaked to that person and how was he allowed to use MakeMyTrip.com domain. It is very clear that someone within their organization has done this fraud or leaked my itinerary details and make me susceptible to such frauds.

MakeMyTrip.com is leaking the information of their customer and making them vulnerable to cyber-attack or such frauds. Please share this and ask people not to use MakeMyTrip.com for any transaction. I have attached the screenshot of the mail which i received from their domain stating that to make the payment into their Account.

I have made over 5 domestic trips within a year, it was all fine until my recent trip. When it comes to rescheduling/ cancellation/ refund MMT is a big fraud. I booked flight tickets for 3 passengers from bombay to candigarh & vice versa for Rs. *******. It was booked by one of the MMT agent, on a wrong date, when i asked to reschedule they put the blame completely on me. And when i asked for cancellation i had to pay a penalty of Rs. ******* including for both airlines and MMT, after a long fight. And under the name of refund i just received Rs. 2000 in my bank acc and Rs. 1000 in MMT wallet, which i dont understand for what $#*! reason they did this. Later they gave me an emergency booking of flights, with almost double rates, since i had no option bcoz hardly few days were left for travel. Still struggling to get refund but with no response. I have to bare a loss of almost Rs. ******* in a single day for penalty and paid high rates for flights just bcoz of MMT and even the BULL$#*! INDIGO AIRLINE. They are a complete fraud, eating up innocent people's money. Enough of your BLACK BUSINESS now MMT, now your KARMA WILL F*** U.

I booked a ticket while in the US. After some further thought I looked into cancelling the ticket. The makemytrip website indicated that I would get a full refund if cancelled within 24 hours. I cancelled the ticket but when I checked my bank statement I found that I was charged $167 for the two tickets I purchased. When I called the company (which incidentally is not an easy task) I was given the usual run around with questions such as:, "What was the reason for the cancellation?" and "Did you contact the airline?" This was the first for me. On the same day I had to cancel another ticket purchased through Expedia. There was no problem at all with Expedia. In fact, they had not even charged me the fare. I was surprised to see how quickly MakeMyTrip swooped down to collect the money but were extremely reluctant in returning what they took. This is the last time I will use this company for my ticket. Beware of these rather strange strategies and procedures to refuse you your refund!

I have booked my flight ticket through Goa to Imphal recently, there was small problem in the name, while booking the ticket there was technical problem, for name alteration I called MMT Care, they replied, its not possible to change the name, they suggested me to cancel the booking, While canceling the booking I have visited the cancellation policy & fare rules, as per the fare rules, they have mention my cancellation charge Rs. 2300/-
But after cancellation I have got only few amount instead of 9000, when I called customer care they always playing with the customers, once connect & they tell us to hold the line then they will not revert 1/2 an hour I have stay on hold there is no any response again they have disconnected the call I have 3 hour time to talk the executives. But they are unable to solve my problem. So This type of Faurd & Cheating activities needs to stop completely, Concern department needs to take action against makemytrip (faurd & Cheater) Company.

I have made a booking for singapore and thailand and before i could make the advance payment MMT staff / team will be respective full, very patient( Ms. Preeti Jain) and give you all false hope and mould you to do the booing after that they will not answer your calls, they will not respond, will not reply mail. You will be left high and dry they why book through them we can plan on our own. No customer delight all the value Mr. Deep Founder and co put in various reviews are false. You can't contact the CEO or MD or Founders and share your problem and concern you are at the mercy of their high headed staff who have no values and what the company claims -SO PLEASE DO NOT MAKE THE MISTAKE THAT I MADE PLEASE LEARN FROM MY MISTAKE IF YOU ARE WISE MY CONTACT NUMBER IS *******410 ( DEEPAK S) CALL ME IN CASE U NEED ANY CLARIFICATION - THOMAS COOK IS BETTER OPTION ANY DAY IN CASE U CHOOSE PACKAGE BUT MY SUGGESTION PLAN INDIVIDUALLY

The website and Makemytrip.com people are involved in bigtime scam. Cancelled orders are rarely refunded. Their support is mostly unaccessible. Also cancelled flights are rarely accounted for. People may find some of there bookings going smoothly until they get the shock of there life in case of cancelled flights, cancelled orders or failed banking or credit card transaction.
Be it SpeakAsia or Makemytrip.com there business is handled by Punjabis. Now punjabis are the most corrupt and rogue people in India.

Hi

I thought I share my experience with mytrip.com. I have never booked a flight ticket so I googled a bit and there were a lot of recommendations that momondo is the best place to find tickets at a good price. So with momondo there where a few good options (considering flight time and price) and it directed to Mytrip.com. I honestly thought that if momondo is trusted, so mytrip.com seemed also like a fear play. The price was 230. When I started booking, there was also a 15 fee for Mastercard. I also chose the option for 7 to change or cancel the booking with no extra fees. I wanted to read some information about "Terms and conditions" about the pricing. The information page viewed and error page and that they are fixing it.

After the booking I got an e-mail that the booking would take up to 24h. This made my very nervous because the flight was in a few days. So I googled a bit an I found out that it was a total scam site. The stress was not worth it because I sat for 3 hours searching for information and not knowing if I should book new tickets so I would not miss the trip. When is checked my credit card they had charged 20 extra for no explanation.

What I found in the reviews is that If you would cancel or change a flight then it is going to be a nightmare. I also read that sometimes they change the flights with very little notice. They don't have a working support service, no e-mail address. They don't refund your money. I don't know how is it even possible in the EU: D

So the good news is everything worked out well for me. I MADE MY TRIP AND THERE WERE NO PROBLEMS WITH MY FLIGHT. So if you already booked and don't change or cancel there is a better change everything will still be ok!

I would never book a flight with this site again. It is like russain roulette. Please stay away and buy tickets directly form the airlines. If momondo suggest any middleman you still see the airline companies and can go to their website and buy directly.

Misleading/incorrect information was provided by assistant sales manager of MMT, Mr. Ravi Thakur, during booking of tours.

We (two ladies) have booked a group tour to Sri Lanka in March of this year. On reaching there, there was no sign of a group tour. The only two members of the so called group were two of us. There was no response to a number of e-mails sent in this regard until the matter was referred to higher authorities. However, no indication of apologies or accepting the error.

I made the mistake of booking another group tour for myself to Kashmir through Ravi Thakur. I was told that there would be 30-40 persons in the group travelling and sight seeing would be as a group and hotels would be different for different packages. When I reached Srinagar, I came to know that I was the only person for the package/itinerary given to me as a group tour. I was alone during the entire trip. Clarifications given by Ravi Thakur made no sense at all. I asked the management of MMT Does it make sense to leave a single lady alone for travelling and sight seeing in Kashmir.
In my opinion, people should at least think twice before booking a tour with MMT. They are least bothered after receiving payment. Moreover, if a person holding managerial position has no knowledge about the trips, what we can expect from junior staff of MMT.

I would want as many people as possible to learn from mistakes made by me.

I had booked an international flight(a three legged journey). After I had payed the amount and and got the confirmation, the next day they call me and say the flight DELHI to CHICAGO has been CANCELLED FOR SOME UNCERTAIN REASONS. They could not book me on another flight for the same price nor could they do anything else blah blah. I argued for a while then gave up.
Later on I find out from another local agency the prices had shot up the evening I had booked the tickets and so MMT instead of stating the real reason they had outright lied to me saying the flight was cancelled off! And all this when many itineraries still showed the same flight!
Horrible liars! Worse still you cant relax thinking your job is done as they can cancel off as they please, especially if the prices suddenly rose after a while of your booking!

I have planned a tour for gantok in May 2016. From the Day one I am regretting why i have undertaken this tour operator from planing my tour package. I ma regular chasing them for their response towards my queries and i have no been entertained for more than the month. Every time i call them they assured me that they will provide response to me ASAP. But there ASAP has not worked in one months also. I ma under the impression that they prefer in one time selling of tours and earn profits from that, further they are not concerned with anything.