MakecustomgiftsReviews 70

I would not recommend this company. They advertise 5-9 days shipping on their website which is a complete joke! I placed my order on Dec 8th it said it was shipped out on Dec 10, it is now Dec 28 and I've still not received my order. 18 days in shipping and still haven't received my order! I emailed the company with my frustrations and just asked for my money back, which was also a joke. I will say, they were quick to email me back but just with excuses and discounts on my next order. As if I'm ever going to order from them again!?!? Wished I had read the reviews first! TERRIBLE COMPANY DONT WASTE YOUR TIME AND MONEY!

I ordered three products on the same day in early November. They sent my order, only to have one of the three. Contacted customer service, said they would send the remaining two products. Finally, several weeks later right before Christmas, the second package showed up, with only one of the two products that were left from my original order. Now that Christmas has come, I had to buy a replacement gift, and they refuse to refund me for the third product I NEVER received and hasn't even been shipped. DO NOT ORDER FROM THIS COMPANY. I've been back and forth with their customer service and they keep trying to deny my refund. Worst customer service I've EVER experienced. DO NOT GIVE THEM YOUR MONEY.

Has it I don't have a new tracking number.
You keep saying 6-9 business days it has been over a month. Every day I email you guys and everything day I get a silly answer.

It has taken over 33 days now to arrive.
It was sent to ON AND THEN BC. I live in NS.
This is your company's mess up and because of it is going to make me have to ship the socks to England and BC where my nephew and girlfriend live!
I could have gotten them to go get the socks in bc because they live there.
Then I have to ship a pair to the states

I work in shipping I know there is delays but this is ridiculous.
The tracking says the socks will be here Jan 3. The tracking hasn't been updates since dec 18.

I was told that you are reprinting then last week and now your saying their just getting done.
If their just getting done I expect them to be shipped express not the 6-9 business days like you say or the 9-15 business days like your website states.

I'm done with being patient, even time I sent out an email a new person responds. So it's you guys are putting whatever name on it and thinking o won't notice or you really do have 16 different staffing working for you and no one can figure out 9 pairs of socks.

If this review helps anyone to not waist their money, then I will have succeeded. Review their REFUND policy and beware! I ordered a Christmas gift on December 2nd, plenty of time to receive it for the holiday. When I did not receive it in the 5-9 days as stated I would at the time of purchase, I reached out to inquire as to where it was and all I received were automated responses stating an apology about the holiday high demand. WORST CUSTOMER SERVICE EVER! After several additional emails and a request for a refund on the item as it will not be arriving in time for a Christmas gift, they responded with sorry that they can not give a refund and hope that I can use it for another holiday like Valentine's Day. Really? So due to their inability to prepare for excessive holiday orders, they get to keep my money and decide what holiday I can gift it to my loved one. Side note, I ordered a second item a few days later, not realizing this was going to happen because a friend of mine had to put her dog down a few weeks back, that this would make a very sentimental gift for the holidays. It is currently STILL sitting in a mythical facility in California, as hit has been for the last 10 days, according to their delivery app.

I ordered $180+ worth of merchandise on November 26th in anticipation for Christmas presents. I paid express shipping and the website said it would take 5 business days till I received my order. It is now December 23rd and my package tracking number is invalid and after numerous unanswered emails I finally got a response with a new tracking number that ALSO is invalid. I have asked for a refund dozens of times and begged them to please send me accurate shipping information and they refuse. WORST CUSTOMER SERVICE I HAVE EVER DELT WITH! Doubt my package will ever arrive and they refuse to give me a refund.

I cannot express the irritation and anger I have towards these people. I have waited 3 weeks for my order to be shipped and have been told throughout 15 emails now the same thing - the tracking number that isn't even a tracking number it's a label number which I've confirmed with USPS and to wait 7-9 business days. I've attached pictures of this information to this "company" and they still don't seem to understand my order was never shipped out. They take your money and do not cooperate, just blame the wait time on the holidays. It's complete BS. They won't even give me my money back or any type of refund and avoid the request for it.