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Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.
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Haven't used the urn yet. Ceremony not until November.
The plaque came out really nice for my father in laws flag.It can be read very easily and was made exactly as we wanted it. Would definitely recommend. Thank you
Fast delivery! Easy to search inventory, easy to order and checkout online.
Customer service like no other. Totally top notch! Answered any n all questions I had toward my purchase of the urn for my beloved pet Bella.
Unfortunately since 2018 I have had to crossover 4 pets. I found this company in a search and was pleased with the quality and timely service the first time, so I used them the following 3 times. Each time my order was handled in the same quality fashion as the first one. I have recommended them several times to others who have lost pets. 5 stars all the way!
Had no problem ordering my mom's memorial stone, it was promptly delivered and looks great thank you!
I had made a mistake when I purchased my mother's urn. I contacted the company and the gentleman I spoke with solved my problem without any fuss. Received my order within a couple of days. I am truly satisfied.
I'm very satisfied with the urn other than it's smaller than I had anticipated. I went on weight of my dog & he was under 50lbs, the urn I ordered was suppose to accommodate up to 75lbs, in order to fit we had to take the ashes out of the sack. It worked but I was disappointed that I had to remove the ashes from the sack.
I was very pleased with the way everything was handled spoke with Kevin and he was very helpful
This urn is the perfect tribute and final resting place for my dog, Reign, who we often call Reignbow. It's even more lovely in person than in the online photos.
Customer Service at it's best. Thank you for the friendly, professional service.
Perfect size urn for my little morkie. Cute, well made, durable, pretty shade of blue.
Excellent experience and will do business again in the future if needed
Great experience, excellent turn around time. Was glad to see the proof so quickly. Happy it came out as pictured.
Incredible customer service and absolutely beautiful product. I put off ordering an urn for my beloved dog because I had some questions and these days customer service is anything but customer focused or a service; and I did not want to deal with it. In reality, they were wonderful, very compassionate, very understanding and knowledgeable about their products and capabilities. There were a few special details I wanted from reviewing their site and Cassie is the 1st person I worked with and she understood exactly what I wanted and put together a proof for me to review and it lay out exactly as I had imagined.
There was a small problem in the image with the photo I wanted to use and working with them and their team they were able to adjust it and make the final image look perfect.
Their wide variety of options made the process of buying something so special, so easy. I had never purchased anything like this and had no clue what to look for. As soon as I found their site I almost immediately saw an example that I instantly knew was exactly what I wanted. They delivered.
The end result is stunning and everything I could have hoped for. Cassie, Kevin and everyone at Mainely Urns really did create a top notch product at a reasonable price with amazing service.
Very quick service and completely satisfied with the product. Would order from this company again.
Order process was easy. Received my approval email very quick. Order shipped within days of approval. Received the shipment within a couple of days. Overall, I'm very pleased with the process and the product.
First, I would like to say that my experience with customer service was excellent. The delivery process was fast and Mainly Urns provided
Consistent updates. The urn itself is very beautiful. The only reason I gave it a 4 out of 5 is because the bottom edge had two tiny chips in the stone. I don't believe that it will cause any structural issues, I hope not.
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Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.
The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.

