Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Mainely Urns

Mainely Urns

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Mainely Urns?
grey stargrey stargrey stargrey stargrey star

Mainely Urns Reviews Summary

Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
10
returns
3
quality
573

Instant Feedback

432 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Janice M.
Unfollow Janice M.
Share Review
Report Review

Name plate
September 21, 2022

This was my 3rd order for a name plate for my kitties that I've lost. I have nothing but good things to say. Good quality, great customer service, timely shipping. Great company!

Date of experience: August 22, 2022
North Carolina
2 reviews
0 helpful votes
Follow Joe I.
Unfollow Joe I.
Share Review
Report Review

Great Experience
August 22, 2022

Mainely Urns offers great products and service. Prices are reasonable for the products offered when compared to other similar online providers, and the service is outstanding. Excellent communication and clear instructions every step of the way, from initial selection/ordering of the item, to review of the personalization/engraving, to final shipment of the item. I was very pleased with the entire experience, and the final product received had impeccable craftsmanship. Thank you!

Date of experience: August 22, 2022
Georgia
1 review
0 helpful votes
Follow Andrea U.
Unfollow Andrea U.
Share Review
Report Review

Everything was great! Service, experience and very timely! Thanks so much!

Date of experience: August 21, 2022
Texas
1 review
0 helpful votes
Follow Sharon E.
Unfollow Sharon E.
Share Review
Report Review

Mainly Urns had exactly what we were looking for when looking for a memorial garden stone for our precious dog of 12 years. I called customer service to ask a question and they were so polite and helpful. They answered all of my questions and took my order while I was on the phone. I received the proof very quickly. I emailed another question, and they were again very kind and quick to respond. From the time we placed the order to the time we received the stone only took 11 days, which I believe is very fast considering we did not request any rush delivery. The stone is granite. The quality is excellent and looks beautiful in our garden. We couldn't be more satisfied.

Date of experience: August 21, 2022
Illinois
4 reviews
1 helpful vote
Follow Mary Blye K.
Unfollow Mary Blye K.
Share Review
Report Review

Beautiful memorial stone
August 20, 2022

One of my dogs passed away this last fall and we ordered a granite stone for his grave, so when his litter mate recently died, we ordered an identical one. The staff was beyond helpful, so so very kind, and the stone is beyond beautiful, perfect for our dogs' graves. I will always order from this company

Date of experience: August 20, 2022
Pennsylvania
1 review
0 helpful votes
Follow TERRI D.
Unfollow TERRI D.
Share Review
Report Review

Would highly recommend it is absolutely beautiful!

Date of experience: August 20, 2022
Vermont
1 review
0 helpful votes
Follow Lesley R.
Unfollow Lesley R.
Share Review
Report Review

Helpful and Responsive
August 20, 2022

First, let me say that Mainely Urns has the largest variety of urns and keepsakes. Second, the staff at Mainely Urns was on top of every aspect of the process. The keepsake urns arrived promptly without issue. The larger urn was a special order and was damaged in shipping, but Mainely Urns had already handled it before I even knew this happened. They were prompt with responses and requests. Every business should run this well! Thank you, Mainely Urns, for a very positive experience during a difficult period.

Date of experience: August 20, 2022
Florida
1 review
0 helpful votes
Follow Gail T.
Unfollow Gail T.
Share Review
Report Review

Repeat Customer
August 19, 2022

I used this company for a beautiful urn for my mother a year ago. My father just passed and I wanted a Mainely Urn

Date of experience: August 19, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow william Z.
Unfollow william Z.
Share Review
Report Review

Excellent! Price & value, quality, and user-friendly website. I was confident in this company from the first visit!

Date of experience: August 18, 2022
California
1 review
0 helpful votes
Follow Howie Q.
Unfollow Howie Q.
Share Review
Report Review

Amazing & Fast Service
August 18, 2022

With the situation at hand this was an overall GREAT experience given the circumstances. They had great customer service and really did everything to meet my needs all the way down to the military discount. I recommend them too anybody in a need for this type of service. My moms ur was AMAZINGLY beautiful and was shipped and delivered on time as promised. Thank you!

Date of experience: August 18, 2022
Massachusetts
2 reviews
0 helpful votes
Follow Debra M.
Unfollow Debra M.
Share Review
Report Review

See title. Professional, caring, quality timely. Very good experience at a tough time.

Date of experience: August 18, 2022
New Mexico
1 review
0 helpful votes
Follow Donald E.
Unfollow Donald E.
Share Review
Report Review

Natural Granite Cremation Urn
August 17, 2022

Staff was very helpful answering all my questions and was able to ship my order in a short timeframe
Their products exceeded expectations. Thank you

Date of experience: August 17, 2022
Washington
1 review
0 helpful votes
Follow Jeannette J.
Unfollow Jeannette J.
Share Review
Report Review

Just about right.
August 17, 2022

It's beautiful. The rainbow colors are soft muted colors that other reviews made me aware of before purchasing. Therefore, it was what I expected.

Date of experience: August 17, 2022
Maine
1 review
0 helpful votes
Follow S K.
Unfollow S K.
Share Review
Report Review

Excellent in every way
August 17, 2022

Everyone at Mainely Urns is simply the best! They were caring, kind and very professional from the very first contact until I received the urn. The urn was absolutely perfect in every way, complete with etchings, personal expressions and beautiful lettering. Turn around time was amazing as well. If you are going through a difficult time due to the loss of one of your loved ones, they are definitely the company to select.

Date of experience: August 17, 2022
Missouri
1 review
0 helpful votes
Follow Kelly R.
Unfollow Kelly R.
Share Review
Report Review

Cat Urn
August 17, 2022

Kept us well informed about the order. Gave us opportunity to approve designs.

Date of experience: August 17, 2022
Illinois
1 review
0 helpful votes
Follow Don N.
Unfollow Don N.
Share Review
Report Review

Motorcycle urn
August 16, 2022

Beautiful condition. Came exactly as described.
I'm very pleased.

Date of experience: August 16, 2022
Washington
1 review
0 helpful votes
Follow William Y.
Unfollow William Y.
Share Review
Report Review

Quick
August 15, 2022

Quick turnaround and prompt and caring customer service.

Date of experience: August 15, 2022
Texas
1 review
0 helpful votes
Follow Diana C.
Unfollow Diana C.
Share Review
Report Review

Great Experience
August 15, 2022

We need a rush job. Contacted Kevin and he was on top of it all the way. Prompt and professional customer service. Then the product, it's hard to say an urn is beautiful knowing the intended purpose but this one was gorgeous. Quality product and just a great comforting experience all the way around. Would recommend them to anyone!

Date of experience: August 15, 2022
Wisconsin
1 review
0 helpful votes
Follow Lois B.
Unfollow Lois B.
Share Review
Report Review

Exact match to the Urns for my previously deceased dogs. Better price than thru the funeral home and amazingly fast shipping!

Date of experience: August 15, 2022
Florida
1 review
0 helpful votes
Follow Donna Y.
Unfollow Donna Y.
Share Review
Report Review

My customer service rep was very helpful and compassionate

Date of experience: August 15, 2022

From the business

Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.

The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.