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Mainely Urns

4.0

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Mainely Urns Reviews Summary

Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
10
returns
3
quality
573

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432 reviews

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Florida
1 review
0 helpful votes
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All I can say is Thank You!
September 9, 2022

I ordered a personalized urn for my kitty that recently passed. Easy - and very informative - ordering process. The company is great with communication and ensuring they get it right. My (beautiful) urn came in a super reasonable time, very carefully packaged to be sure it arrived perfectly at home. That means so much to a grieving pet parent. I am definitely saving these folks' information for future orders. Thank you, Mainely Urns!

Date of experience: September 8, 2022
Washington
1 review
0 helpful votes
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Never disappointed!
September 7, 2022

I've ordered many urns over the years from these folks in conjunction with my responsibilities for my church's columbarium. I have never been disappointed.

Date of experience: September 6, 2022
Florida
1 review
0 helpful votes
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Wonderful urns
September 7, 2022

The selection was varied. The colors beautiful. They called me to verify personalization. Very pleased with end result.

Date of experience: September 6, 2022
California
1 review
0 helpful votes
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Quick delivery
September 5, 2022

Losing an animal is never easy, but Mainey Urns helped during this extremely difficult time. Quick shipping and beautiful urn.

Date of experience: September 5, 2022
Colorado
1 review
0 helpful votes
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Experience
September 5, 2022

We had a very positive experience. Customer service was exceptional. Overall very happy

Date of experience: September 5, 2022
Ohio
1 review
0 helpful votes
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The pieces should fit together
September 4, 2022

The urn and nameplate came separately and both are what I expected, but the nameplate wasn't the right size for the space allotted to it on the urn. The nameplate is too large in both dimensions and wouldn't stick where it was supposed to. I had to affix it with a thicker tape I happened to have in the junk drawer.

Date of experience: September 4, 2022
Illinois
1 review
0 helpful votes
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Quality Exceeded our Expectations
September 4, 2022

My family and I did not know what to expect when we ordered the Hardwood Pet Casket and Burial Vault, we were very pleased when we received them. The casket was beautiful inside and out and very good quality. The vault was much better than all others that we had looked at from other sites on the internet. The beautiful casket put our minds at ease in a way that it helped a little with our grief knowing that our beloved Tesla was buried in a way she deserved.

Date of experience: September 4, 2022
Michigan
1 review
0 helpful votes
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Exceptional and Compassionate Service
September 4, 2022

Choosing the urn for our beloved fur baby was very difficult for our family. Mainly Urns helped us every step of the way to make sure we got exactly what we wanted. The urn was delivered, and it is beautiful. RIP best buddy.

Date of experience: September 4, 2022
North Carolina
1 review
0 helpful votes
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Mainely Urns Review
September 4, 2022

Mainely Urns did a beautiful job with our baby boy's urn! I would highly recommend them.

Date of experience: September 3, 2022
California
1 review
0 helpful votes
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Sadly disappointed
October 3, 2022

Urn thrown together, too shiny, cheap and plastic looking. Read fine print for s/h. If returned they deduct s/h of $14.95 even though orders over $100 is advertised as free and you didn't pay s/h. Mainly urns also deducts $8.95 for s/h to return a defective item. So s/h is not free as they advertise. It must be hidden in the cost of the product. Not happy with quality of product or falsifying free shipping and handling claim.
Only positive is They are prompt on getting back to you and seem to be understanding and compassionate. The plate was beautiful but nothing to put it on now.

Date of experience: September 3, 2022
Minnesota
1 review
0 helpful votes
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Engraved Plaque
September 3, 2022

Our engraved plaque looked so classy and was received in about a week.

Date of experience: September 3, 2022
California
1 review
0 helpful votes
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Custom urn
September 3, 2022

Beautiful selection, easy to order, personalized, went out of their way for it to arrive on time

Date of experience: September 2, 2022
Massachusetts
1 review
0 helpful votes
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Very nice quality urn
September 2, 2022

Good experience. Quality products for a fair price.

Date of experience: September 2, 2022
Maryland
1 review
0 helpful votes
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Made a difficult time less complicated
September 1, 2022

Ordering was easy, communication was perfect, shipping was reasonably fast, and the urn is beautiful.

Date of experience: September 1, 2022
Florida
1 review
0 helpful votes
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Special circumstances
August 30, 2022

The only remaining relative, her son, of a 104 year old woman that lives at my workplace passed away unexpectedly. A couple of us wanted to help her have him cremated and buried with honors. Mainly Urns worked with us and arranged for the specific type of urn required by the national cemetery, at a reduced cost.

Date of experience: August 30, 2022
Tennessee
1 review
0 helpful votes
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Lovely product!
August 30, 2022

Ordering was quick and simple. Delivery was fast. The product was very well packaged to prevent damage. The actual item is so much nicer than the photo appears. I am exceptionally pleased with it!

Date of experience: August 30, 2022
Arizona
1 review
0 helpful votes
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Great quality
August 29, 2022

I love the quality of this keepsake - very satisfied overall.

Date of experience: August 29, 2022
Michigan
1 review
0 helpful votes
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A life to remember
August 29, 2022

Had a headstone made for our beloved fur baby. It is beautiful to say the least. I cant thank you guys enough for assisting in this unfortunate moment in life. Thank you for everything.

Date of experience: August 29, 2022
Texas
1 review
0 helpful votes
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Very pleased got everything right!
August 29, 2022

They emailed me make sure everything looked good and if anything needed to change let them know before the start it. Thank you for making my day.

Date of experience: August 29, 2022
Washington
1 review
0 helpful votes
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Helpful
August 29, 2022

Mainly Urns site was so easy for me to understand just what type of urn I needed for a water burial. My Urn arrived in the time stated and solved all the concerns that I had. Thank you.

Date of experience: August 29, 2022

From the business

Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.

The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.