Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Mainely Urns

Mainely Urns

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Mainely Urns?
grey stargrey stargrey stargrey stargrey star

Mainely Urns Reviews Summary

Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
10
returns
3
quality
573

Instant Feedback

432 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow GoldieB A.
Unfollow GoldieB A.
Share Review
Report Review

Mainly Urns
September 19, 2022

Was beyond my expectations! The staff was great when I had to make my order. It is a difficult time and the process was easy and comfortable.

Date of experience: September 19, 2022
Ohio
1 review
0 helpful votes
Follow DEANNA W.
Unfollow DEANNA W.
Share Review
Report Review

Beyond Grateful
September 18, 2022

I was skeptical about ordering at first and looked over the reviews and all positive. After taking sometime to decide what urn to buy for my son that passed recently I couldn't be any happier with the results. They are very consistent and very communicative on everything. Even after I approved the order I wanted to make changes last minute and they didn't charge me any extra cost. Can't explain how appreciative I am.

Date of experience: September 17, 2022
California
1 review
0 helpful votes
Follow Gail I.
Unfollow Gail I.
Share Review
Report Review

Name plates
September 17, 2022

The name plates for our cats memorial boxes were perfect.

Date of experience: September 17, 2022
Illinois
2 reviews
0 helpful votes
Follow Doris S.
Unfollow Doris S.
Share Review
Report Review

Pink Odyssey Petite Urn
September 17, 2022

This is the first time I have ordered from your Company, so I wasn't sure on what to expect. I can honestly say I was very happy with the beautiful urn we received. I loved the way you sent an email showing the exact replica of our personalized inscriptions. Knowing you asked us if everything was acceptable. We actually received the urn earlier than the original ship date. It was packaged very well, too. Love it and love your company. Thank you.

Date of experience: September 17, 2022
Canada
1 review
0 helpful votes
Follow Thomas W.
Unfollow Thomas W.
Share Review
Report Review

Majestic Urn Vault, (Oversize)
September 17, 2022

After looking through all the sites I found in Canada, and with absolutely nothing offered even close to what the family needed I'm so glad I finally opened up Mainely urns website.
I would like to personally thank both Kevin and Cassie for being so helpful and on top of things via email and phone, ensuring we got what we needed / ordered; and I would also like to thank Mainely Urns for extending the Veterans discount to me as a Canadian army (not US) veteran, "so many other companies will not do that".

Date of experience: September 17, 2022
Ohio
1 review
0 helpful votes
Follow Deron K.
Unfollow Deron K.
Share Review
Report Review

Excellent Product, excellent service
September 17, 2022

Very happy with our dog's urn. Turnaround was so fast - his urn was ready the day we got his ashes back - perfect timing! Very pleased with the quality of materials and workmanship. I would definitely order again.

Date of experience: September 17, 2022
Colorado
1 review
0 helpful votes
Follow PEGGY V.
Unfollow PEGGY V.
Share Review
Report Review

Honoring a Service ‍ Dog
September 16, 2022

When I decided to go with a full "Fire Department" style urn, I wanted it to be just as special as the canine as it was representing. Chief and I opened it today and we were so pleased by the beautiful job. I love that this will be a memorial for Pueblo West Fire Department's Jack The Station Dog. Thank you.

Date of experience: September 16, 2022
Ohio
1 review
0 helpful votes
Follow Nancy Z.
Unfollow Nancy Z.
Share Review
Report Review

Bella's Headstone
September 16, 2022

The customer service was above and beyond. The headstone is so very nice could not ask for anything nicer for our Bella. I would recommend them to anyone who is looking for a remembrance for their pet,

Date of experience: September 15, 2022
Texas
1 review
0 helpful votes
Follow Alicia H.
Unfollow Alicia H.
Share Review
Report Review

Nervous about ordering online
September 15, 2022

I was nervous about ordering online because you never know if what is advertised is what you will actually get. Not only was my order exactly like the description…. It exceeded my expectations. Thank you

Date of experience: September 15, 2022
New Jersey
1 review
0 helpful votes
Follow Diane N.
Unfollow Diane N.
Share Review
Report Review

Thank you.
September 14, 2022

Thank you for your selections of urn. Your company is very professional, thorough and prompt with delivery.

Date of experience: September 14, 2022
Virginia
1 review
0 helpful votes
Follow Willard N.
Unfollow Willard N.
Share Review
Report Review

Excellent service and delivery process. Will order again!

Date of experience: September 13, 2022
Michigan
1 review
0 helpful votes
Follow Nicole A.
Unfollow Nicole A.
Share Review
Report Review

Angel Urn Box
September 13, 2022

Overall satisfied
I didn't realize it was only a printed sheet of paper behind glass.
The glass doesn't cover the entire area in the front of box.
Not worth the price paid, but customer service was good.

Date of experience: September 13, 2022
Texas
1 review
0 helpful votes
Follow Michelle A.
Unfollow Michelle A.
Share Review
Report Review

Perfect
September 12, 2022

This is exactly what I wanted in a resting place for my puppy. It's so adorable and I love that I have her with me always.

Date of experience: September 12, 2022
California
1 review
0 helpful votes
Follow Eric D.
Unfollow Eric D.
Share Review
Report Review

Awesome Customer Service
September 11, 2022

I am very happy with the memorials I had made for my two grandfathers that served in the military. The customer service department was very responsive to emails and multiple changes to my order and were pleasant to work with.

Date of experience: September 11, 2022
Massachusetts
1 review
0 helpful votes
Follow Sharon G.
Unfollow Sharon G.
Share Review
Report Review

Pedestal urn and flag case
September 11, 2022

I ordered the pedestal urn and flag display case. It came in a short time and the craftsmanship is absolutely beautiful and the dark cherry woid is exquisite. I wanted to honor my husband and the kids wanted to honor their Dad. A perfect tribute to him.

Date of experience: September 11, 2022
New Jersey
2 reviews
0 helpful votes
Follow Arthur N.
Unfollow Arthur N.
Share Review
Report Review

Pet memorial stone
September 11, 2022

Excellent customer service. Beautiful product. Arrived early

Date of experience: September 10, 2022
Michigan
1 review
0 helpful votes
Follow Teleah N.
Unfollow Teleah N.
Share Review
Report Review

Peaceful send-off
September 10, 2022

The Urn showed up quickly, professionally packed excellent quality. I am extremely satisfied!

Date of experience: September 10, 2022
Wisconsin
1 review
0 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Share Review
Report Review

We were so pleased with everyone at Mainely Urns at how caring, empathetic and helpful they were with the process and customization of the urn; at a very sad time in our life with the loss of our sweet, Zacky. They were so helpful on the phone and by email. They created a custom design exactly what we wanted for our beloved, Zacky. The urn and necklace are so beautifu! It arrived much quicker than we expected and was packaged so nicely to protect the urn. Such a wonderful and compassionate company.

Date of experience: September 10, 2022
Texas
1 review
0 helpful votes
Follow Angela U.
Unfollow Angela U.
Share Review
Report Review

My Princess Tinker~Bell Pet URN.
September 9, 2022

It was absolutely amazing experience, with them. The URN is absolutely beautiful!

Thanks so much!

Date of experience: September 9, 2022
Nevada
2 reviews
0 helpful votes
Follow Mighty T.
Unfollow Mighty T.
Share Review
Report Review

Wonderful and fast
September 9, 2022

Easy, fast, great product. The engraving made it that much more special

Date of experience: September 9, 2022

From the business

Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.

The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.