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Mainely Urns Reviews Summary
Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.
This summary is generated by AI, based on text from customer reviews
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These are really nice urns - well packed and pretty expedient in getting it out to me.
I called and made the order just before the 4th of July holiday. It came promptly and in the time they had stated. I was very satisfied. I would refer to anyone that needed a product from Mainely Urns. My self and my family thought it was beautiful. They emailed and did a follow up to make sure the product was delivered..
Best customer service experience ever Cassie is awesome. She handled our order with professionalism, but yet she also had compassion and sensitivity to the situation. She was extremely helpful and held my hand through the process, which I definitely appreciate.
It's just as I had imagined! It's amazing! Excellent job and delivery time! Thank you for everything!
My first ever experience doing something like this, so I didn't know what to expect. The urn is lovely and the etching perfect. Very pleased.
On time delivery. No hassle. Very good work. Everything was made easy. No problem in the order. Very accurate in details. Would highly recommend this company.
Everything went smoothly from order to shipping. I absolutely love how it turned out. My daughter was only 34 and she would've loved the urn I picked out for her.
Immediate response to order. Detailed discussion with staff on engraving. Perfect result. Very quick production and shipping.
Speedy delivery of a great looking urn. After I mentioned how great it looked, I was a little put off by the survey question asking if I'd received my order, but the product itself is amazing.
Great customer service. High quality product. We have purchased three of these through the years and they have held up well.
Can't say it more simply, nice and easy came on time and it's what I ordered.
Excellent service; easy, seamless online experience. Many options available.
I sent a note to Johanna thanking Mainely Urns for this perfect "gift" under sad circumstances! I received a response from Kevin Aponte with appreciation for choosing Mainely Urns.
We found the urn on Etsy and then was directed to your website. Selecting an urn was hard but the one we chose checked all our boxes.
And it's beautiful in person!
My experience with ME was great. They are very responsive, helpful, and go above and beyond to ensure that the item is truly as you envisioned it to be.
The work was professionally performed. Shipping was fast and great communication and customer support.
We ordered a stone for a family member who passed away unexpectedly. We found the service to be wonderful and the stone came out beautiful. We would highly recommend your company to others.
The ordering process was extremely easy. There were so many sweet options. The company sent me a review so I could approve the design before the box was created.
Sadly, second urn I have needed to purchase from here. Both have arrived quickly, and perfectly engraved.
From the business
Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.
The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members