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Mainely UrnsReviews 1,676

4.0

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Mainely Urns Reviews Summary

Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
10
returns
3
quality
573

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432 reviews

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Massachusetts
1 review
0 helpful votes
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Quick delivery, good quality
August 8, 2024

Thanks to Mainely Urns for delivering the urn quickly. It is good quality and just as pictured on the website. I appreciated the kind message I received from them, a ni e personal touch.

Date of experience: August 8, 2024
Maryland
1 review
0 helpful votes
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The company is very fast with making their products for their customers. Even when I got my product and it got damaged in transit they really helped trying to figure out a resolution for me and the urn I bought. They do care about their customers and act and respond very fast and efficiently. Thank you for your help!

Date of experience: August 8, 2024
Mississippi
1 review
0 helpful votes
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I lost my 14 year old pomchi back on July 19th. It tore me apart. I wanted to do something special… I randomly found this site on Google. They were quick to respond after I made my order. They also sent a proof and made sure I was satisfied before they put it into production!

Date of experience: August 7, 2024
California
1 review
0 helpful votes
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Kind
August 6, 2024

It turned out beautiful, and when I had a concern about timing, they responded quickly and with compassion.

Date of experience: August 6, 2024
New York
1 review
0 helpful votes
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We were very satisfied with both the product and communication from Mainely Urns. They were respectful in terms of understanding what a difficult time it has been for our family with the loss of our beloved 17 year old cat. They sent communication to ensure that the nameplate reflected the exact information we wanted it to show and provided shipping updates as well. Additionally, the quality and style of the urn itself is wonderful. While we hate to contemplate it, we will, unfortunately, be repeat customers over the next five or so years as we have three other geriatric kitties. Thank you, Mainely Urns, for your compassionate attention to detail and your quality product.

Date of experience: August 4, 2024
Tennessee
1 review
0 helpful votes
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Name Plates
August 4, 2024

I received the two name plates ordered fir my Dad and Father in law. They are wonderful. I will be telling my friends about your service.

Date of experience: August 4, 2024
Pennsylvania
1 review
0 helpful votes
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Kevin was extremely supportive and so patient as I asked to see several proofs and changed my mind twice. Excellent customer service.

Date of experience: August 4, 2024
Kentucky
1 review
0 helpful votes
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Thank you to everyone at Mainely Urns! Entire experience from start to finish, including personalized communication, was wonderful. A customer service experience that is rare- to interact with nice, prompt, helpful people (especially when going through a difficult time). I've used other urn companies and have nothing negative to say about them, but I was pleasantly surprised at how attentive Mainely Urns was and would highly recommend them. In addition, the urn arrived quickly and was absolutely beautiful!

Date of experience: August 2, 2024
Texas
1 review
0 helpful votes
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Pet
August 12, 2024

Excellent experience. Found an urn that exactly matched the urns of previous pet's urn. Quick shipping and also purchased small name placard.

Date of experience: August 2, 2024
Minnesota
1 review
0 helpful votes
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I received my item pretty quickly and I appreciated the confirm preview of the item to ensure spelling was accurate to honor my beloved pet.

Date of experience: August 2, 2024
Florida
1 review
0 helpful votes
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For those who care
August 12, 2024

The lady I talk to seemed very sweet and was quick to answer my questions and make any changes and had great recommendations I'm very thankful

Date of experience: August 1, 2024
Ohio
1 review
0 helpful votes
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Awesome customer service!
August 11, 2024

Superb! Timely, custom ordered urn and 2 years later a vault. Quick to respond to queries and verrrrrry helpful!

Date of experience: August 1, 2024
South Carolina
1 review
0 helpful votes
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The customer service is fabulous. I called because I wanted a verse on the box that wouldn't fit in the amount of characters allowed on the website order form. They were happy to accommodate my special request, even to make changes when I didn't like visually what I thought I wanted. As for the shipping, the care taken in wrapping and boxing is beyond belief these days. I wish I never had to order another from them, but I absolutely will when it is time.

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
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Purple Marble Urn
August 11, 2024

The urn was beautiful! The purple was exactly the color my son loved. Very well made! Fast delivery and exactly what we had ordered.

Date of experience: July 31, 2024
Massachusetts
1 review
0 helpful votes
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Very satisfied
August 10, 2024

This is what we wanted. Very nice and cute. And delivered quickly. We could have a quiet time for my baby angel with Mainely Urns. Thank you.

Date of experience: July 31, 2024
Virginia
1 review
0 helpful votes
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Excellent
August 10, 2024

Great follow-up. Answered all my questions. Super service.

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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Exactly as described!
August 10, 2024

Thank you so much for this beautiful urn. I couldn't be happier with it. I was looking for something for my husband who lost his best friend earlier this year and everything I found was jewelry... Most men don't wear jewelry so when I stumbled upon this amazing company I didn't think twice. My husband LOVES it! It's simple, elegant and great piece when wanting to celebrate years of friendship. It now is a part of the man cave. Thank you Mainely Urns!

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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This bid is beautiful and uplifting.
August 10, 2024

This company was easy to speak with and very helpful with final touches.

Date of experience: July 30, 2024
New Hampshire
1 review
0 helpful votes
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I created two custom urns. The online ordering was very easy. I received the proofs quickly and once approved by me the urns were created and shipped very timely. The urns are beautifully made and the colors are stunning.

Date of experience: July 30, 2024
Illinois
1 review
0 helpful votes
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Urn as expected
August 9, 2024

Fast service, great communication, and we like the urn. Thank you!

Date of experience: July 30, 2024

From the business

Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.

The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.