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Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.
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After not being able to locate an urn that I wanted, I turned to Mainely Urns so I could design exactly what I was envisioning. While not exactly what I was hoping for, the folks at Mainely Urns were helpful and very quick to respond. They took care of everything I was needing in short order! While I am pretty pleased with the final product, I do wish that I'd been sent photos of the urn that we'd designed and not just pictures of the two affixed symbols. One of the symbols could have been lowered on the urn and been of better quality; for it looks very much like a decal. My other wish would be that this particular urn come with a choice of the silver band (shown) or a gold one. HOWEVER, this does NOT mean that I'm not happy with my urn! It's much more than I ever thought I'd find online - or anywhere else!
The pet nameplate tag came out perfectly. It looks so special on our beloved chihuahua's urn. A great company. The card enclosed expressing words of care and kindness was an added touch.
This was a very simple ordering procedure and came exactly as ordered.
This was exactly what I ordered. Delivery was fast. Proud to place this on my mother's grave.
Great customer service, and after you approve the proof, they are very fast to get the product to you!
Awesome work at a great price!
Company followed up to make sure design was exactly what I wanted.
I already typed my experience above, under the "review" post. It was long and I'm not going to type it again.
The wood urn was packaged very well. The wood urn came out perfect with my favorite picture of my Terri girl. I love that we were able to customize it and put an inscription on it. I hope she knows how much we love her and miss her. We have it placed in our living room, makes us feel like she is still with us. Although Terri was a small poodle, we chose a larger urn to allow for it to stand out in our living room.
We were able to find exactly what we wanted for a reasonable price. We ordered it and within 24 hrs we were sent a proof of what we ordered. It didn't take too long after before receiving an email that the item had shipped. Overrall everything went great! When we received the package the box was wet and had a bad odor. I do realize this more than likely happening during shipping. It was just a little upsetting. We were able to clean it up and the smell did not linger on the urn, which we were thankful for.
The pedestal I ordered is very nice. They did a beautiful job on the nameplates. They were just as I ordered.
It also came in a very timely manner. I would definitely order from them again.
I cannot express how beautiful this urn was when I received it. Even during this dark time, Mainely Urns was able to capture the beauty of my father for me to cherish for the rest of my life.
The staff are all extremely kind, compassionate and patient. The finished product is beautiful. Mainly Urns exceeded my expectations in all aspects during a difficult time.
Excellent experience ordering. Ordering online was extremely easy. Superior quality and workmanship. Engraving was outstanding.
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Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.
The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.

