mail.comReviews 214

I opened 'premium' account and placed newspaper recruitment advert with the newly opened email address as a contact point. And the account has been blocked because of 'detected irregular activity'. So any potential job applicant is getting message that 'delivery to this address failed'. Called 'premium support' (good joke) and the only what they are to say is that 'they forward my request to 2nd level'. It has been like this for a week.
So I paid over $2000 for the advert with dead email shown.
Big mistake...

Ohhh my goodnes... This is the worst email service provider. I pay for Premium support. Right now I am not able to log in because for some reason they are blocking my IP Address. I called the customer service which is outside the United States and the person on the line is not able to reset my IP block. There is no next level support and all he tells me is that I will receive an email when the issue is resolved. He could not give me a time frame neither. This is a nighmare if your work relies on this email service provider. DO NOT MAKE THIS MISTAKE!

After 3 years of decent service I started having issues with emails not reaching the recipient. Mail.com said the recipient didn't exist but I was receiving emails from them thru gmail. Mail.com asked that I send them the entire email that wasn't being delivered so they could review it. Unfortunately the email contained account numbers and SS numbers so I couldn't allow them to review it. Now it's time to cancel... after multiple phone calls to get them to email me a cancellation request, I have to jump thru hoops to prevent them from charging my credit card again... avoid, avoid, avoid

This is the worst email provider.

I had created an email address for my friend who was thrilled to finally have an email id with her name as it is i. E. with no numerical extensions. She then proceeded to pass this id to her close friends.

Second time login was okay.

Third time onward she started seeing a message "unusual activity please change your password". Needless to say, like the previous reviewer, the account was blocked.

They then made her download an attachment for the Firefox browser. Now message has changed to "technical problems. Please apologize"! The English too is so poor!

I would rate this site in negative if there was a negative rating. Never ever use this site. This is the most undependable site ever.

Ok, so a few weeks ago I decided to try mail.com (I was fed up with Gmail and their "information sharing" policy). Everything went normal for a first few weeks (I did not send or receive many e-mails, I only used the account to order some domains and hosting).

Now I'm unable to log in to my account - the screen says that they "blocked account as precautionary measure" due to "irregular activity"... What irregular activity?

Needless to say - I'll never use their services again..

First time I opened my account I was blocked, I wrote to them and they opened it. This can be frustrating but it's there way of avoiding spam. Still once you get pass their security issue, it's easy sailing. Also, I cannot complain, maybe it's because I have patience that I don't mind taking the extra step to bypass the ad to get to my email. All in all, they are pretty good, never had an issue. I am not bombarded with ads like I was with hotmail.com.

Started using mail.com a year ago, and I am very satisfied with its service, have not encountered any problems like other people say, Overall I am really happy with it and would not change to another mailing company for now.

Years ago back when I first started to use the internet, I got an email address there for my business. I thought it would be better having *******@email.com address than one locked to my ISP. Like using a PO Box instead of the street address in case I move the business.

Eventually, we started using mail.com's mail collector. Since I wasn't the only one using and responding to emails, and I was using multiple computers, it seemed like a very good idea to have email centralized. Someone else can take care of something and file it, for example.

Unfortunately, there are a few problems.

First, the search function for emails is ridiculously limited. You can only search headers: to, from, subject, etc. You cannot search email content at all.

Secondly, the mail collector app change the browser to make mail.com the default for all internet searches.

The display page for emails is the kind that has buttons that don't appear until you hover the mouse over them. Great, clean, once you know them, but not so good when you're learning their site.

Worse, I have been locked out of my emails three times this week and the week isn't over.

When I called yesterday, they told me that I should NOT send any emails to anyone who hasn't already contacted me by email. Really? That's not the way to run a business.

When it locked me out today, they said the would upgrade my problem, but to not use our email account for "AWHILE". And that I should expect 24 hours before they can get back to me.

Really? I'm supposed to ignore business emails for 24 hours.

If you create an account while behind a corporate NAT/VPN or DS-lite and someone else also creates an account with the same public IPv4 address they think that you are abusing their system and automatically close "block" both accounts after four days. Hillarious!

If you ask them to unblock the account by using the suggested form you'll get this default answer:

"Dear mail.com Member,

We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

Please note that this is a decision made by our abuse department and we do not have further information we can provide to you.

With kind regards,
Your mail.com Support Team"

Incompetent company, better use a serious provider.

This service is BEYOND awful! Heed my warning! My god, they are an absolute SCAM! I signed up and within the same day, before I sent ANY emails, I already had spam emails showing up. So either their security sucks or they sell the email names. When I complained, they blamed ME for not setting up my folders. THEN, I said cancel my account and no reply. I sent a 2ND email saying cancel, and they wrote back with a "special" offer to keep me, but if I still wanted to cancel, then I had to COPY AND PASTE a "cancellation phrase" EXACTLY to cancel. I did that and they sent another email saying that "if I really wanted to cancel then type this 2ND phrase exactly AND give us all your information again or we can't cancel"

LEARN FROM ME... DO NOT USE THEM AND TELL YOUR FRIENDS NOT TO USE THEM.

I have a premium account that used to work well but lately people insist they emailed me and I didn't get it and vis versa. In the last few days I have received emails that show a sent date and time 5 days before I got it. And it arrives on my phone mobile app and my desktop, totally different carriers and systems, at exactly the same time. Help is no help. They insist it is moving through many servers over which they have no control. So why don't others have this problem?!?!

I'm willing to bet that most of the negative reviews on here for Mail.com are fake. Their email services are fantastic! I've never had one single issue with this company. I sync all of my emails, contacts, calendars, notes and reminders with them without any delays or missed communication. Their premium services and customer support has be nothing but A+. I would much rather pay to use their services (with *******@mail.com email address using my actual name) than use Gmail or iCloud where it's next to impossible to find an available name, having to add numbers and whatever else that hasn't been used. You might have to take a few extra steps to sync everything correctly by using CalDav and CardDav settings, but it's ridiculously easy and quick to do.

Been a customer for years, never ever thought about spam at all, then a week ago these idiots opened up the flood gates, 4 days I had 2000 spams in my inbox to read thru to make sure I didn't miss a legit email.

Took me days to move all my saved files over to another email provider and change all the web places I used with this crap email.
My guess is they wanted me to upgrade to a pay account.

I even tried the filters but jeez that requires opening each spam to get the sender info-

Stay away and avoid these bums

Contrary to other reviewers, I love this email provider, but only because I use it exclusively for my junk mail. I use it as an extra email for online stores I don't visit often or newsletters. It also has nice extensions, instead *******@hotmail *******@gmail, you can pick something different. I *******@gardener and I use it for all the gardening sites newsletters I sign up for. They also don't ask for security, or verification, or phone number ect, just basic email.

I wouldn't think of paying to upgrade though, or using my personal info, business info or credit card info on this website. Just a great extra email for my unimportant stuff!