mail.comReviews 214

Was a good free service and then I signed up for premium for 1 year after that year was up there was no option to go back to free service as premium offered no value now I am frozen out of my account and there is no customer support to contact. It is a sophisticated scam they are clearly playing a long game.

I had been a premium account user for many years and never had an issue. My account got blocked for "irregular Activity" meaning that there was spam coming from my account. I had no knowledge of this and no warning from mail.com... just blocked my account permanently with no detailed reason given (other than irregular activity). Their help center indicates that if you get a notice concerning irregular activity, you can request a verification code sent to your mobile phone, and once verified, you can reset your password to protect your account. No such opportunity given...just permanently block the account. I did reach out to their customer care team and they just respond back with a typical response template to refer to their terms and conditions. As a result I have lost all my emails, contacts, and whatever files I had stored in their cloud that I pay a premium price to safe guard my files. Now I cannot even access those, so what was the purpose of paying for a cloud service that I am now permanently blocked from accessing. Wish I could give a lower score than 1 as even that is too high. Terrible company and customer service is even worse to deal with. Please avoid and learn from this experience and take your business elsewhere.

Mail.com reissues closed email address. Mail.com refuses to open new accounts without explanation stating they will get back with a reason... They can answer negative reviews within hours, it's been over a week, NO RESPONSE. Arrogant, non responsive, refuse to accept any responsibility for their errors. Could have been such an assume service, but NO!

Zero rating if there was one like that.
They invalidated my email I had used for my banking and credit card needs. I went out on military service for 7 months when I came back I wasn't able to use my email anymore. I called them the guy told me that I have lost the email forever because I didn't login within 6 months. He also added that it is very easy to login into an email at least once every 6 months if it is very important to the customer. I thought that was very naive and limited. So do not use mail.com if your intend to find your email intact and active.

5 minutes after setting up an email account, it said there was suspicious activity and locked me out. Been trying to get back in for a week. No support, no customer service. Don't use them.

Half the time the site is unresponive. There are about 75 trackers built-in to it's web pages to capture every keystroke and mouse movement. They peole are serious about capturing as much personal data as they can about each and every user.

I've had several accounts over the years and they stop working w/o notice.
Lost everything. TERRIBLE

Since 2013 I've had my account. It has typical features. I have 12 folders added to sort mail. It has good spam control. Aft I got familiar with its differences find is easy to use, as any other free webmail.

This account has a very low reputation and many of my *******@mail.com go to spam, in past to my bank but now also *******@gmail.com accounts

This email service is a bunch of crap. I have lost a lot of my data and always being locked out of my email for no reason what's so ever. The security dept gives no reason. Thank God I never was a sucker to buy the premium version.

Michael Godwin

My free version of the account was deleted because it was inactive for 6 months. I signed up because I thought it would be better than Gmail which censors content, but it is actually worse. Mail.com censors too, and wouldn't let websites I signed up for send a verification pin because they blacklisted them for "spam," or unsolicited emails. As a result, I quit using mail.com to sign up for new websites, and quit logging in, and recently am unable to use certain accounts that use that address because of my email getting deleted. I didn't know that free accounts were deleted after 6 months when signing up because that is buried deep in their terms of service, or "fine print" if you will. At first, I wished I had bought the pay version, but the more I read, even it sucks. They can go bankrupt for all I care unless they get their act together.

They never replied back. First time i contacted them was to see why my email suddenly does not exist, that was 5 months ago. Now i contacted them 2 days ago and do not have my hopes up

After being repeatedly questioned, and prodded for more and more personal information, I finally said no to their continued requests for vital financial data. I was immediately shut out of my account.
I contacted customer service, which is entirely non-existent.,
Now, my work email is getting inundated with SPAM, from Mail.com addressed scammers.
Mail.com is a phishing scam. Your information is not safe.

I've been a Mail.com customer for 6 or 8 years now, and I'm usually satisfied. I pay a small annual charge for premium service and get my emails without ads, and never had my account blocked or closed. The system is customer-friendly and normally does what it is supposed to do.
But when it doesn't, look out! Occasionally, there will be some glitch on the site, and when I ask about it, I ALWAYS get the same answer. User error. My fault! I'm treated like a novice and sent a standardized reply that tells me all the things to check so I can correct my own mistake(s). Guess what? A few days later the glitch miraculously is fixed, and it wasn't my fault at all. The business concept is ok, but the tech folks behind it are incompetent.

Do not give personal data in the web services. Seems as scam,
The minute a mailbox is created is blocked.

I was more than happy to sign up for this account as I'm sick to death of screwed-up Gmail that discriminates against the seniors who don't use mobile phones. Seems this one only works on mobile phone apps. When I searched "Where is my inbox?", it came up with a lot of answers on where to find it on your mobile. When I searched "Where is my inbox on my desktop?", it came up "No results." As I was trying to post this review, sitejabber is insistent on a "Proof of Purchase". Please note that not EVERYTHING is bought that is getting reviewed. I suggest you delete that repeat feature. Thanks.

We love mail.com this is the only email address me and my whole family use is perfect Email ever it's great please stay up I hope it last forever it would be sad to go keep the good work mail. Comwe enjoy you very much you never let me down five stars I would give 10 stars if I could

I have been with them since 1999. Out of the blue, they asked me to change my password. Right after that, I got blocked. If you are still using it, please move to google. Terrible customer service. I wish I could give them negative stars.
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