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Ordered a 2025 calendar on Jan. 3. No shipping or tracking updates. Send an email and they responded after a couple of days stating they were behind on shipping orders due to the wildfires, but my calendar would be sent in the next few days. After a few days, no calendar, no tracking info. Sent another email that was ignored. Sent another email a few days later demanding a refund since January is over and I don't want a 2025 calendar with only 10 1/2 months left. Threatened legal/BBB action and negative internet reviews. No response. I got taken for 15 bucks, don't you be next!
When I finally reached Isabelle by phone (4 hr calling window) she was rude & finally agreed to cancel order after arguing with me that I needed to wait it was going to ship out the next day I said NOPE - refund.
I have successfully ordered a handful of times from Magick in previous years, but have now been waiting for six months for my order and have been ghosted. Idk if they just hit hard times and are unable to fulfill orders, but they should probably close their business if they can't follow through. Sharing photos (they've posted out of order but you can read the dates to inform my increasing frustration)
ORDERED ON MAY AND IT NEVER SHIPPED AND SAYS UNFULFILLED NO RESPONSE FROM CS, DO NOT ORDER HERE! I have never had a more horrible customer service experience. This place has to be a fraud! I call during the silly 11-4 business hours and nobody ever answers. I just want my money back and almost 4 months later I should be paid interest!
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I had to contact them twice to get my order sent out. It wasn't until threatened to report them as a fraudulent company did they ship my order out. It's been a month since a placed the order, but it's finally on its way.
I placed my order in February of 2023, have emailed back and forth with the company since then. It takes weeks to get any reply. It is now the end of july 2024 they have stopped responding and my order still has not shipped. Excuses I clue the sale, ( which seems to always be going on), being out of certain items( I offered.to.switch my order to in stock items) it's always promised that it will be sent out next week, tomorrow... basically any lie in the book.
Just dont.
Let the buyer beware.
1st and only experience was HORRIBLE.
Ordered on June 10 2024, received a confirmation email order received with a notice saying to expect a slight delay of 3 to 5 business days.
With no updates I attempted to email on June 30th with no response.
I left a voicemail to their customer service on July 1st with no return call. I was finally able to get a live person on July 3rd, who was rude and stated I should have received an email about the delay, they were backed up and I should expect them to ship in another 3 to 3.5 weeks.
I stated that this was unacceptable as I had ordered items for a birthday gift for July 8th, also stating that they misrepresented their delay time and wanted the ordered cancelled as it hadn't shipped and no items were in stock, and asked for a full refund to be issued to original form of payment.
The woman made excuses about them being a small business and that it would take up to 10 business business days for order to be cancelled and refund issued.
I then got an email on July 9th saying a shipment was processed and had a tracking number assigned. NO Updates for tracking for over a week.
July 16th I received an email saying a refund had been processed; $3 instead of the total $71.
Received shipment on Tuesday July 23 with missing Item ($19.95 price).
In summary, Poor customer service, inaccurate and/or missing communication, deceptive business practices.
Steer clear.
Ordered in May, still nothing. I have emailed several times, no response. Order shows label created in mid June. No movement on it.
Stay away from this bogus online scammer.
This is re Order no. MP*******. Previously I have placed 10 orders between 2021 and 2023 (15%-20% discounts) with minimal issue. Shipping wasn't the fastest, but it was within 30 days, and worth the lower prices. However, I seem to have finally experienced all the issues that so many other customers have experienced. My April 12,2024 order, the first order I placed under their "30% off sale," has been nothing but trouble. I ordered 6 items, one of those items being represented as an autographed item. Only after extensive emailing their support did I receive 3 of the items on 6/17/24. The autographed item was not autographed and was instead a misprint, where the whole deck was misaligned. I still have not received the remaining 3 items and they have stopped responding to my emails. Specifically, as of 7/2/2024, they have yet to respond to my inquiries dated 6/17,6/20,6/26, and 7/1. I am currently putting together documentation to report them to the FTC for violating the 30-day mail rule (https://www.ftc.gov/business-guidance/resources/business-guide-ftcs-mail-internet-or-telephone-order-merchandise-rule), among other misleading and deceptive practices. I would advise other customers for doing the same. You can report online at https://reportfraud.ftc.gov/assistant, call *******357, or send mail to Federal Trade Commission, Attn: CRC, 600 Pennsylvania Ave., NW, Washington, DC *******.
Very competitive prices. I have made many orders and have always been pleased. One order looked like it was lost, so I emailed Magick. They didn't ask me to be patient and wait it out; they went ahead and resent the entire order, which was a large one. They did use the same tracking information, which took a few more days to update but everything worked out. The free shipping is media mail so it may take awhile if you're on the East Coast, but still so worth it.
I placed an order in February. Didn't receive most of the order, totaling around $110. I wrote them in April, and they apologized and stated it was on the way, some delays due to warehousing issues in some eastern country and they gave a 5% discount. Then no follow up and in May I asked for a refund, and after getting run around from Mariah and Isabel they just stopped answering my emails. No refund, no product. Stay away
I am in the habit of only leaving positive reviews for businesses. Unfortunately, this experience was so bad I am leaving a poor review just in the hopes that it spares someone else the hassle and jerking around that I've experienced. Magick.com is either a scam or just poorly run. I placed an order 3/4. It is now 4/12 and my order still has not shipped. Emails to customer service either blame their promo sale or shipping for the delays. Of course, they have no problem collecting money the day of the order, even though a full month after placing the order it's yet to be sent. I'd rather pay full price than deal with this if this is their idea of "savings". I gave the company fair warning that I would dispute the charge with my credit card company, waited three business days and still heard nothing. So yeah… well done, Magick. You deserve this unflattering review.
Placed an order, and never received it, contact with the company resulted in many issues and no refund, they block you from social media channels after telling you more lies. Still my money
I can not find an open order for a Patricia S., do you possibly have another name you go by?
I've only ordered once from Magick.com, but I never had a problem with my order. My tarot cards came in perfect condition, and my free crystal was included as well. Compared to other online sites, they have the lowest prices available. I'm not sure why so many people have had problems with them.
Thank you so much Tawni! We appreciate your support!
Scammers. Lie and say they will ship your item in 5 days, buts it's been 4 weeks since order was placed. Because the items are fake and ordered from china, not the publisher. When china makes your items (and half prints your tarot cards so you don't don't what you have) they send them. Magick waits a month and ships it to you. Send emails claiming the "warehouse" is behind but there is no warehouse! This company does not have any employees listed on their government documents so maybe the aliens are running the magical warehouse. Your waiting for the shipment from china to arrive at least be honest and refund me before I report your fake "warehouse" where we can sort out the taxes you haven't paid for your alien warehouse workers. Good luck
Hi Katie
I do see that we cancelled your order that was placed 2 weeks ago, and you were completely aware of the longer processing time frame. Your order was getting ready to be picked up but after your multiple emails (13 email in a row that were all verbally abusive) in a row cussing out our customer service reps, and the only contact we had with you since your initial order 2 weeks ago, we already issued a refund this afternoon.
We have a warehouse, and we do pay our taxes. We do have employee's and we file our monthly payroll taxes. We are licensed with every publisher and have NEVER purchased from China or anywhere else. All our items come directly from the publishers. Unfortunately, due to your harassment, you did not receive your order 1st order to make claims which are slanderous.
I hope your move out of the country is success, and that you find happiness there.
Lies multiple times about why you didn't get your order and then tells you another reason in an hour or two, one hand does not know what the other is doing. Do not purchase from this company, Scammers To Rachel, there were not 17 smooth orders or delivries, and you responded to my review on Christmas to my first review, that's why I left another and a message to you. I would not give any of my orders a good review as they all took an enormous amount of time to get, one I waited 20 days after the email saying that it shipped and contacted MP. They said they were having trouble with their shipping partner, but seconds after I got the response, I got another email saying the item shipped and it still took another 20 days to receive the item. Timely? Not hardly. Your excuses are unrealistic when multiple contacts give multiple excuses. I will never order from you again. Never refer anyone to use your company and you are the one who responded on Christmas day to my first review, not me.
Customer is leaving another review for the same order she left a previous review for on October 23rd. She received her refund for this order on October 18. Once again, she has had 17 successful orders (still looking for the reviews she left for those 17 positive experiences), and her 18th order had an issue of being delayed, which she stated she would wait, then changed her mind at which time, we issued a refund immediately.
Placed an order, and never received it, contact with the company resulted in many issues and no refund, they block you from social media channels after telling you more lies. DO NOT PURCHASE FROM THIS COMPANY. File a BBB complaint against them. Let others know they are not a reputable company by any means.
The issue with this company is they can never admit when they're wrong. First of all, I waited about a month to get my package. And they apparently think it's funny for me to be at no contact with my fiancé's family due to their racism as the company's customer service reps keep putting quotations around words, as if to mock me. (My fiancé and I made a big move half way across the country and i sent the package to her family's house in my fiancé's name as that would be the last place she would be to get the remainder of her stuff before we left) Second, little to no communication and when you do get a reply, it's a deflection. I ordered an 8oz bottle of Road Opener wash and they gave NO indication that the item would be replaced (just a random refund of $4 with no other word about it)- they instead slapped a random wash in the box as if it would be fine. Nothing was sealed so it leaked in my package. Third, I ordered devil's CLAW root and they placed an incorrectly labeled item in my box which turns out to be devil's CLUB! (I will provide pictures below). Devil's CLAW and Devil's CLUB don't even LOOK similar. One looks like pieces of chopped root and the other looks like tree bark (again, providing pics of what I ordered vs what I received) I am now waiting even longer for a reply back in regards of getting my correct items. They always have a rebuttal or a pathetic excuse instead of admitting they messed up. If they had just communicated and fixed the issues instead of turning everything into tit-for-tat they wouldn't be getting all these 1 star reviews. Period. Get it together. And I'm sure the reply from them (if I get one) will just be a bunch of excuses to get the fingers pointed away from them.
I placed my Order May 24,2023 by June 6,2023 it was sitting in Hawthorne, CA. As of Today July 22,2023 MY TWO DECKS THAT I HAVE NOT RECEIVED IS STILL SITTING IN HAWTHORNE,CA! My first couple emails were answered by Isobel stating they were having shipping issues which is understandable. When I didn't see any movement two weeks after that I sent more emails and two phone calls…NOTHING…but they can send SPAM to my email. I HAVE ADDED PHOTOS…I KEEP RECEIPTS. I even asked for a refund…NO RESPONSE! I WILL BE REACHING OUT TO MY FAMILY ATTORNEY BECAUSE THIS IS UNACCEPTABLE. STICK TO AMAZON YAL OR A BOTANICA SHOP. THESE PEOPLE ARE TERRIBLE. COME ON AND RESPOND RACHEL M. SINCE YOU SEEM TO BE THE SPOKES PERSON…
So after a MONTH of waiting for my package and lack of proper communication from this company, I finally got my order. But it wasn't even CORRECT! With them trying to prove a point and continue to be ignorant, they never said anything about any items being replaced! I ordered an 8oz bottle of road opener wash and what did they give me?! A random $#*! bottle of Alcanfor that leaked in my damn package. I'm sure they'll find an excuse like they always do instead of admitting they're wrong and correcting it like a professional company. It's been nothing but BS from them.
Customer is now stating she received it, when USPS shows it was delivered on the 17th. Customer also states that it had the new address but went to the old address. We do not handle deliveries for the post office, so that would be USPS not us.
This customer did receive her package which was sent to the address that was entered at the time she placed her order. We did attempted to change the address per her request even after the label had been created but the order had been picked up by the carrier. Customer's statement that they upgraded to expedited is false, she chose "Parcel Select Ground" and delivery ranges from 2–8 days. Customer refuses to have her partner contact her "FAMILY" to refused the shipment or have them return it. Customer demanded to issue a refund and for us to ship her another package, while her finance's family keeps the other.
I've ordered with them a few times. The time before last? I ordered about 3 months candles at nearly 10 dollars each. They didn't give me a candle I wanted. (They gave me a wrong candle). When I let them know? They asked to verify and take a picture of the candle. I tried not to be a little offended; I felt like it was an indirect way of calling me a liar. I decided to just leave it alone. It was a love candle to attract someone else's mate? I had a lot of explaining to do to my husband. Not sure what to do with it.
I get it! They're just trying to make sure that I was being truthful.
After that? I placed an order on 23 June 2023. Still haven't received the order yet. When inquired? It was said that shipping was delayed and they don't have any control over UPS.
I'm not sure if their shipping is "delayed" or not. But according to UPS It's been in the same location. The origin location.since 23 June. So It appears it hasn't even left the warehouse area yet? It's bounced to and from a couple of different shipping locations in the local vicinity of Los Angeles. But it's definitely been at a standstill for a while. And it hasn't been updated since 11 July (in which they updated it to say delayed).
It's just more candles. Hopefully, I'll get the shipment soon! I just ordered it from another company. How did you all get your money back? Or did you eventually receive the shipment? Was it the correct shipment?
As Tr*** stated, and our Rep copied pasted directly from UPS website, UPS showed that it was moving through their network. Magick has absolutely no control over UPS, nor do we have access to their systems to be able to change dates or routing information. We, like everyone else, are their customers, and have to same access that you do.
I have never actually gotten upset at a company as I understand issues… but… they have told me it was sent out over 4 times via email & then proceeded to tell me it wasn't ever sent because they were waiting on my florida water this entire time. I proceeded to be patient and asked for some sort of compensation and they decided to just refund me for the shipping…. I am truly disappointed as I needed this for some spellwork for my clients as i am a full time practitioner & am an influencer on facebook… i was hoping to work with them but unfortunately i don't want to put my followers in the position i currently am in…
Hi Autumn
Apologies for the issues you had, we are working on improving all the time. The issues that we were experiencing with delays are finally coming to an end and hopefully you will give us another opportunity!
Hi Mesibylla
Isabel does not answer the phones, so it was not her that you spoke to; she is in a different department. I do see that you already received one order and that the canceled the other order that was placed business days ago. I do apologize for the issues you have had, as we have had a lot to deal with due to the fires.