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Quick! Nice to see a site offer prices cheaper than Amazon. It came with a free crystal which was nice. I purchased one of the signed decks and came about 7-9 days after I ordered it.
I have placed three orders with this store. The first two went smooth and no complaints. This time it has been almost a month since I ordered. My order still says shipping pending since June 27, I ordered on June 15. I emailed. This was the response " have sent a request to my shipping department to confirm that your order has been picked up by our carrier. When preparing to ship an order, they print the label, pull the item, package, and then contact our carrier. So, there could be a delay from the time it prints, and the carrier picks it up. I do know they have also had a couple restock shipments that were delayed.
In addition, we have been informed by USPS that they are experiencing a delay in updating the tracking numbers. I have noticed that quite a few deliveries have also not been scanned until they were delivered.
Isabel"
Not a great shipping experience this time.
As customer stated, first 2 orders went very smoothly, no issues (no positive reviews written). Customer notified us on 7/6 that she had not received her order from, and our rep responded and submitted a trace request. Customer did respond the very next day by stating she was given poor customer service, although she received a response the same day she emailed and a replacement was requested (and sent) and stated the following:
"I have ordered from you before twice and the shipping did not take this long. This is very disappointing and poor customer service. It’s almost a month since I ordered. I will not be ordering from this store any more. I will also be leaving a negative review on whatever social media sites I can find about this issue."
I recieved my first order, but not my second. Contacted them for a month and no answer. DONT BUY! They will constantly say "its on its way" but it never came. Kept emailing for a refund.
Paid as much for expedited shipping as the cost of the item to ensure that I receive it in time. This was nearly a week ago. No movement, no update email, but they are now spamming my inbox with sales and daily specials. Avoid!
When updating shipping to an expedited service, it does state on the website that it does NOT expedite processing, nor put your order in front of other orders. As with ANY company that up you upgrade shipping, it ONLY affects the time it is in transit to you.
My first order, I bought 4 decks and received 3. Prices are low, so I ordered 8 more decks after that, prepared to wait 2 or 3 weeks for shipping. I received NO decks and no information, though I tried to contact the company by phone and email. No luck. I disputed payment for 8 decks with my credit card company, and the money was refunded quickly. Magick.com contacted me (seems they have changed their name? RED FLAG) after that. They claimed the items had been shipped, while the shipping company clearly shows that a shipping slip was merely created but nothing was shipped. Magick.com then said the first missing deck was back-ordered (4 weeks after I placed the order), and they will not refund the money. They then tried to convince me that I would have to pay for the 8 decks I did not receive and made it obvious that this is either a scam or they are not equipped to be in business. Try Ebay--better prices, service, and reputation.
I ordered in April.Worst customer service actually non existent customer service. The order still has not been received and all I get is the runaround emails with all kind of excuses from products out of stock, held at customs etc. I called the number listed on their website, but nobody answers the phone. I think Magick.com is a scam just to get your money. Check BBB website, there are plenty of complaints from customers. I call magick.com a plain THIEF and a SCAMMER!
Hi Isabel,
Sorry you had an issue with the one order that was held up by customs. I'm glad to see that you have placed over 20 orders with us and even several more over the last month or two.
Spent $25 in loop on 5/4/23 never brought to carrier. Waiting for a response. 3rd time ordering with magick and same thing happened with another order and out $8 before.
MP*******
I've been purchasing from Magick for the past few years and wanted to say thank you for always giving me such good service. Received products quick and I've spoken to a few of the reps by phone who have been very helpful with my orders. Thank you and I'll be purchasing again soon.
Quite literally a top experience I've had with an occult/witch/magick store. I've purchased more than 50+ times with Magick over the several years they have been in business. I've had maybe 1-2 slow ships but overall they are very quick. I'm sure the reviews you're reading here are single time mishaps but Magick is a very good company to buy from. They also recieve releases before Amazon so I'm always sure I will get a copy before the public which is very cool.
I placed my order on April 16th and I'm still waiting on an email with a tracking number. It has been way longer than the 1-5 business days that the site states that it takes to ship. It's the 28th of April and still no word. This is crazy. I will be seeking business elsewhere.
Had a few packages take a little longer than normal but they explained they had a delay with the item which was totally fine. The item arrived in great condition and I was so excited to use my deck! Patience is virtue
Thank you!
I only recently tried purchasing from Magick.com. I had a couple of good experiences initially but then... with a couple of subsequent orders (specifically MP******* and MP*******) things took a turn for the worst.
In summary: I was sent e-mail messages that the orders had shipped, but were held up "somewhere" in the shipping process/system. Several calls to customer service (same person each time) resulted in the "familiar song and dance" that included how they would try to fix the problem as soon as possible by sending the order again. The explanation also included a comment related to how difficult it can be to get people to their job (in reference to their shipping department).
NOTHING HAPPENED. So, after another week I cancelled the orders and will not consider purchasing from Magick.com again at any cost.
From my perspective, no one is doing their job there and I would hope this behavior would matter to Magick.com's management/owner (unless of course the owner is the same person I spoke to in customer service).
This customer placed 5 orders with us, out of the 5 one order was lost and we were working on sending a replacement. Customer called and became extremely rude with a phone representative and demanded we cancel his order. Per his request, we canceled his order. In addition, we canceled his remaining order that he had placed a couple days prior that was already prepared to ship because we can not have customers verbally abusing our employee's.
Ordered on January 20th, order shipped on the 26th and today is February 2nd and this hasn't moved since the 26th in USPS system. I emeiled several times with no help from Isabel. I was told USPS is experiencing delays. This is total BS! I ordered 8 things from different companies and ALL came through USPS with NO delays. My first and LAST time ordering from this company. I have been going to Original Botanica and when I place an order, it's shipped the SAME DAY and it arrives the very next day! I will be filing a complaint with my bank to get my money back from this company!
This customer works for a competitor, She placed an order and her order was shipped within our shipping time frames. She immediately started emailing upon receiving her shipping notification demanding to know where her order was. Due to the many threats and abusive emails our customer service was receiving, we issued her a refund even though her order was still showing shipped.
Perfect selection of decks! Used a coupon code so the order was cheaper than Amazon. Very happy with the service, will definetly buy again. +++
Zero issues with my order unlike a few complaints here. We received the package in 3 days which was a surprise. Love my new herbs.
Purchased a statue of Athena for my wife's birthday and it arrived quick and padded! She is very happy with the craftsmanship of the item.
I usually buy from original botanica and never had any problems but I thought I would give this company a try because of their sale. The site said it would email within 1-5 days... well, I'm on day five and nothing to report. I sent an email and received a snotty reply. Needless to say I'll be at the bank disputing the charge. Lesson learned that cheaper isn't always better.
This customer placed an order on Monday. We responded that orders take 1-5 business days to ship. This was scheduled to ship today which is the 4th business day (Friday). There was no snotty response.
Please order from Ebay or Original Botanica for your spiritual items. You won't have to wait a whole week for your package to be shipped off!
This customer has never purchased from us and this is an advertisement for Original Botanica.
I placed an order July 29th. It is now August 10th. The order has not moved since the 4th. They do that because they want people to pay an outragous amount for shipping. They do not want you to do the free shipping... Dishonest gain. Im about ready to file a dispute and get my money back. Im telling you... dont order from here. My order was 93 dollars so it was not a small order for a personal order. Dirty... I mean do you really want a bad reputation for your company? Just saying. Not happening with me again.
We do not have any emails from an Eliza B nor do we have any orders for this name. If you are having an issue with your order, please email us at [email protected] so we can resolve.
Received my order today! I was waiting months for the Egyptian cards and finally have them! They had them before Amazon did so was very happy to not have to buy from somewhere else. Super happy with all my new items and can't wait to use them tonight!
Thank you!