Magazines.com

I subscribed as a gift to a person. They never received it. It was The Kiplinger Letter. Notified the magazine they told me it takes months for the person to receive. Its only a bulletin letter. No response to emails.

I subscribed a weekend magazine with magazine.com in April of this year. So far I have received nothing! I called them multiple times and also left message. No answers and no call backs. Is it a scam or just the worst service ever? Never again!

I never received one issue of magazines. I asked customer service when I canceled and never received a response back. I should have received 4-6 issues. Don't waste your time or money with mags.com

We ordered magazines for our son on October 14th and the subscription was never sent over to the proper magazine and we have spent two months trying to remedy this finally just requesting a refund! They are a freaking joke

A current sub is full cover/newsstand price, no bargain.
Other services better.
Four contacts unresponded to.

I'd give this organization a minus star if that was offered. They have a customer service number that can't understand anything (and also can't understand the 'press numbers for service' it offers you either - no, it 'doesn't understand' and then hangs up - I called twice - same response) and then there's the CHAT - like; NO CHAT would be more accurate. There's no one home at this company but they're raking in the dough and they're plenty available for your credit card info - they don't have any problem understanding THAT. Just don't ask for SERVICE. UGH.

Over $50 was fraudulently charged to my credit card at MAGS.COM. After wasting valuable time with my credit card company, which cancelled the charge, I had to destroy my old credit card and they will send me a new card.

VERY SHADY BUSINESS TO AVOID. Had to cancel it at the bank. No response to emails sent. Plus we weren't exactly thrilled at theses guys changing from Martha Stewart to real simple magazine. M Stewart stopped printing magazines so why would i want to auto renew to something else. Really?
Update...after canceling their ability to charge me next month for the auto renewal; they've acknowledged my cancelation thru email. I'd recommend not doing business with magazines.com

I purchase people magazine for my 95 yr old Mom so that she has something interesting to keep her occupied, especially since she is very hard of hearing. I also handle her finances and I was extremely shocked to find a debit to her account for over $100.00 for one magazine. This is beyond gouging this is robbery. I agreed to having it renewed but not for that amount, especially since it can be purchased for just $44.00 on their website. Really creepy business practice.

I noticed my bank account was charged for 2 magazine subscriptions I never ordered and I was out about $70.00! They had re newed a free subscription to Southern Living that I never authorized & in fact had auto renew turned off! I ordered 20 issues of People magazine for $16.48 and then in addition to that was charged over $48.00 for 40 more issues of People & I haven't even received my first issue of my subscription at all! I called & was told I would get refunds but would take a couple of weeks. I am holding my breath I actually ever get my money refunded! I will NEVER order magazines through this shady company again. I guess it's best to order magazine subscriptions directly from the magazine itself, even if it costs more! The customer service person was a bit rude to me and very impatient. Once I get my refund, if indeed I ever get my refund, I am done with this company forever and will NEVER do business with them again! STAY AWAY from this company!

I purchased a one year subscription to the digital version of People magazine though Magazines.com. I received access to one issue ONLY! After that I was unable to view any others. Their website said I had no subscriptions. I called customer service & waited on hold for 35 min., only to be told they only service print subscriptions. I was given a phone number to call. That person said he could not handle my problem & gave me an email address to contact. All I get is passed on & no answers to where my subscription is. I would strongly recommend that you DO NOT use this company. I haven't decided if they are scammers or just an incompetent business!

I have tried to cancel and stop auto renew several times and it doesnt stop. My cousin in prison can no longer receive and some how they just wont stop renewing and charging my account. I am contacting the Better Business Bureau

I have been trying to get ahold of this company to request a refund for a week. I have been put on hold every time I call and wait and wait but no one ever comes on the line. Just a recording saying "the next available agent will take your call". I do not recommend this company at all!

Have a charge pending on my credit card for a purchase i did not commit to---sent over 5 e-mails--no answer---worst customer service ever!

Watch out for add-ons. If you order thru them, make an account and check your active orders!
You may be surprised at what your pay for that you did not acknowledge!

It seems they are confused by the word complimentary...4 complimentary magazine issues, with a "complimentary" $8 charge, and a "complimentary" auto renewal. Thanks!

They've been automatically charging me for a year and I haven't even gotten any product. I wouldn't even have notice this again if it wasn't for Amazon alerting me to it. Just another scummy website taking peoples money. Please be aware of this site and stay away.

This is a dishonest company. I would give Zero Stars if I could. I missed seeing an email that warned of an upcoming renewal. Here refund policy seems unfair. The rep could not provide me with the actual numbers for how much I was charged and how much time was left on the subscription so that I could calculate the amount I should be refunded. So it seems that they do not refund proportionately to issues received/not received.
Also, their chat function does not allow printing or saving of the entire chat (see attached). The rep asked me to take screenshots, than closed the chat which OBLITERATED the chat dialogue. Examination of the browser cache to retrieve it shows that it must be encrypted because there is nothing legible to see (it was https, so I guess that is to be expected, but not such an underhanded treatment regarding refunds or chat logs.)