MadisonseatingReviews 413

Ordered a supposedly in stock chair at the beginning of December, with their site and order confirmation saying in stock items should ship in 10-14 days.

By the start of January I had received zero communication from the company as to possible delays or any status on the order. I had to email them asking where the order was, and their response was it will be delivered mid to late January, despite specifically trying to order an in stock item.

Filed a BBB complaint about the misleading advertising and poor communication. Their response to this was to outright cancel the order in retaliation.

Save your money, time, and energy. Ordering from this company is a gamble that you'll ever actually receive your items, and if you do, it'll probably be next quarter.

My order with Madison was easy, and far less expensive than I thought it would be after doing all my research. They set expectations about the delivery and were meeting them, keeping me informed about the progress of the shipment. But when the shipper broke my chairs and I told Madison, they had a solution for me within one business day. I was so impressed with their willingness to overcome external problems to make sure I had my needs met. Thanks, Madison!

By way of background, Madison Seating first screwed up an order I placed back in 2015. Their customer service rep (CSR) emailed me after that, to promise a discount or expedited shipping on 'any future order.' This month (January 2020), I placed an order with them for a new Herman Miller Aeron chair. I referenced that prior promise, and a CSR on the phone assured me they would honor this promise, and then the company followed up in writing with the promise of expedited shipping (not a discount). In reliance on this promise, I placed my order. But then they swiftly wrote to me, reneging on this promise, saying they won't expedite delivery... or do anything else as a make-good. The order is now cancelled. I cannot in good conscience recommend doing business with an organization that makes a written promise to a repeat customer twice, and then breaches that agreement and denies any further responsibility. My suggestion to you: find another online seller for your business furniture needs. I do not consider this company ethical, trustworthy or responsible. Nor are their "sale" prices astoundingly better than other sellers, at least not enough to justify the leap of faith necessary to count on them to follow through.

We purchased 3 Steelcase chairs from MadisonSeating.com. The chairs were ordered for home office use and we didn't want anything flimsy. There was damage to two chairs in transit and the company was quick to resolve the problem by getting replacement chairs ordered right away. While we regret the damage to the packages, we would recommend this company for competitive prices and good communication with its customers.

Same issue as many other reviewers on here. Ordered a Herman Miller chair three months ago and it still hasn't arrived. Deadlines they give for delivery keep getting missed as they keep changing their delivery time. They don't even answer their phone and tell you to email them. Wish we never ordered a chair from these scam artists.

I purchased a $550 Aeron Chair from Madison seating. This is the third Aeron chair I have purchase in the past 12 months. When I assembled it, the screw that holds the lumbar cable in place snapped off as I was screwing it into the frame. I was installing the screw by hand and the screw was at less than "snug" pressure when it broke. This broken screw negatively affects the functionality of the chair. With the broken screw one cannot adjust the arm rests without removing both the back of the chair and the seat of the chair. Madison seating refused to stand behind this chair. They told me that the only way to get a refund is to return the chair without a broken screw -- but that cannot happen. Madison Seating is an awful company that does not stand behind their products, and they gave me no practical way of exchanging the defective chair.

I purchased the black Steelcase Think chair (refurbished) and there was an issue with the gas cylinder. Customer Service quickly responded to my emails and have worked diligently to correct the problem. Thank you!
John

We ordered 9 chairs from Madison Seating. They arrived very quickly. When we opened them, we saw one had been damaged in transit. I reached out to Madison Seating, and they responded within 4 hours offering to send a replacement at no cost to us without having to send back the old chair. We would definitely order chairs from madisonseating.com again!

I ordered a Steelcase Leap v2 chair from MadisonSeating on eBay just after Christmas. It shipped the next day and arrived in under a week. Unfortunately it arrived broken, but I worked with Customer Service - who responded promptly and professionally - to have a replacement sent free of charge! I can't wait for it to arrive as I think it will be great for my back.

Had an issue with the first chair they sent me, so I contacted the support and they replaced the chair free of charge.

Don't waste your time! I tried to purchase a Steelcase chair - only to find *AFTER* checking out that there was a 10-14 day time BEFORE shipping (not including holidays and weekends). I inquired about this and was told that's their policy and due to covid (isn't that a convenient excuse) there wasn't anything they could do about it. After some back and forth, where I then learned it would be 18-30 days before my item even left their warehouse (making the lead time 4-6 weeks for an in stock office chair), their customer service responded that I seemed unhappy and would I like to cancel my order, which I did.

Terrible service, and terrible experience overall. The whole experience feels like I was dealing with people in China or India selling knocks offs but who knows?

Update: After my email canceling my order and telling them what a terrible experience it was trying to give them my money, this is the response I received:

Hi Dawn,

WE feel the same way about you.

That is why we reported to online merchant services so other vendors can read about our experience with you and decide if they wish to fulfill your online transactions.

You may find that your online orders will start being declined or unfulfilled.

We can only hope that this year will bring you more joy and less anger, more compassion and less vengeance, more kindness and less rage.

The Team at Madisonseating

I ordered my chair and it arrived within the time frame mentioned on their site. It arrived with the back plastic part of the chair broken. I reached out to them near Christmas and they responded quickly despite the holiday. They were very professional and offered to send me another chair free of charge. My overall experience was really positive and they provided awesome customer service.

Several years ago I bought a refurbished Herman Miller Aeron chair from Madison at a great price, and
It's been a great chair since. A few months ago, after I had to relocate my office to my home on account of the pandemic, I ordered a Herman Miller Caper multitask chair which has also been great until last week, when the pull to raise and lower the seat stopped working. I immediately wrote Madison to ask for advice, and they immediately wrote back and offered to replace the chair. You can't find better, more responsive service than this!

I purchased the Leap Chair V2 by Steelcase on 11/17 and it arrived a little over a week later. Unfortunately, when I took it out of the box, there were a couple of pieces of plastic in the bag holding the chair part that indicated something broke in transit. Once I assembled the chair, I discovered the plastic piece that connects the back of the chair to the main frame was broken. I took some photos to share with the business and they responded right away. They're now going to send me a new chair without requiring me to send this one back. I appreciate the swift and helpful customer service.

I recently ordered a Steelcase Leap off of their website. The chair came within the timeframe they said it would and I was happy to receive my purchase! It came in a great big box and very well-wrapped. After putting it together by simply installing the cylinder, I noticed that the chair has a wobble. I emailed them and sent along a video illustrating the problem and they decided to send me a new chair and keep the old one! Over email, the support staff are very friendly and want to do what's right for the customer. I would do business with them again!