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Macy's Reviews Summary
Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
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Macys is a great brand and a good place to get just about everything you need to make your house look great. The customer service is rather slow, but if you take your time and be polite, you wont have any problems.
Love the sales + coupons that come in the mail definitely make shopping a bargain at Macy's!
I really like how everything is super cheap. Unfortunately the website can be quite unfriendly(expensive) to international shoppers. I wish they would let me ship to freight forwarders.
I just did. The finest department store on the planet. Right before bloomingdale another fine department store. The finest merchandise. Returns dont happen. Everything is just right. The best of the best is at macys.
I mostly buy on line and Macy's is the best. High quality, great styles and prices that I can live with. Their choices are the best and it's tough to keep from buying from them. Once you see the choices it's hard not to keep on buying. It seems that all I do is buy. You don't want my Macy's card it's almost full up, ahh poor me, going on line again, bye.
I love being able to find what I like using the detail categories. I am able to add my discount codes and save money, plus they offer free shipping. If I get something I don't like, returns at the store are super easy. Now they offer store pick up. I save a lot of time shopping online but get the satisfaction of having it right away.
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I tried to buy an item om Macys.com and it said it was out. I called the rep and they found one and I was able to order it! I was so happy
Love love love this store you can get almost anything and it's just so nice
Last year 2014 I bought a dress and jacket. I live in New Zealand and it was here in a matter of days. Fitted perfect and I loved it. Had many compliments about it. I found Macy's wonderful to deal with and would highly recommend them.
This store has excellent quality, customer service and fast shipping. They also have an excellent return policy.
I went crazy! What is good about Macy's is that it's different compared to UK Dept Stores. There are plenty more brands and of course the difference is in the price. Selection, it's all about selection!
I can't tell how much in love I am with macy's. They carry it all and also offer free shipping on certain orders (I love free shipping). My beauty supplies, all of it. If i need to get something which i know little about, i head here! Never have to worry about quality.
3/22/15... my mom and I went to Westfield Macy's in Palm Desert. It was Moms 80th birthday and she wanted a nice watch. The watch department was very busy so the department manager, Val, showed up. She was nice, fun and very patient while mom tried on several watches. After deciding on the perfect watch, Val turned us over to Susan Marquez, sales associate. She was amazing, knowledgable, fun and treated us beautifully. She made the watch a perfect size, explained warranty and concluded the transaction. Both Val and Susan wished my wonderful mom a happy birthday. Kudos to these two women in the watch department.
Love it Love it!
Great site, great deals, excellent service. I mostly like to shop at the store, but the online shopping can be fun and very cool.
The reason I keep coming back to Macy's is that they consistently look for ways to help me save money. Making sure I know how to take advantage of 20% off opportunities. It works. I keep coming back.
I ordered a nice patricia nash handbag at a great price and opted to pick up in the store near my father in laws nursing home. I went one evening on my way home and arrived at 8:45p thinking they closed at 9:30. Unfortunately they closed at 9:00p and said there wasn't enough time to get it out of locked storage. I came 2 nights later after my father in law was admitted to the hospital and was stressed out. I had received several emails telling me that my purchase was ready for pick up. I realized I wasn't sure were to pick up the handbag so went to that dept. I looked for an employee for at least 15min. Store was not busy at all. I was told to go upstairs to the men's department to get it. She said there were 2 employees on the 2nd floor. After walking the entire 2nd floor with out seeing any employees I went to register and waited waited waited waited. Probably@ 20 min. I was 1st in line and told her why I was there. She asked if she could take the customer behind me and ring her up. I should have said please don't. She then took Another customer, as several had been looking for any employee as well. Then finally she went to get it and was unable to locate it. Finally another employee arrived and she checked, I think she was a manager but she couldn't find it either. I left pretty aggravated, especially as I kept getting texts to go pick up my package. I did call and was told it was there. I was not going back, my father in law had passed away and I was not up for a wild goose chase and was ready to cancel. The customer service rep said she would have it delivered free. Which was nice, but will not opt for store p/u ever again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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