Macy'sReviews 1,463

I ordered some dressy boots from Macy's at Christmas time. I was delightfully surprised that they arrived early and was able to have them to wear to a Christmas concert that night!

Going shopping these days can be a giant exercise in disappointment. It seems like every website and mall store or department store all just buy different flavors of the same low-quality crap. THANK GOD FOR MACY'S! When I need to buy a nice gift for somebody or if I am looking for something nice for myself MACY'S has saved the day on MANY occasions.

There's no guarantee that any store will always have what you are looking for, but I highly recommend giving MACY'S a look whenever you need something nice. If you;'re just looking for cheap socks or a nice inexpensive baseball cap, then K-Mart or Target will probably have those at a lower price, but when it comes to looking for anything a bit "nicer", then MACY'S and JC PENNEY are my first two stops (Yeah, JC PENNEY believe it or not -- that place has really changed for the better in recent years). You could also look at Dillards, but then you're gonna pay double or triple AND have to deal with rude employees -- if you like abuse, then go for it, but for me, I'll stick to MACY'S and JC PENNEY.

Due to my job, I move a lot. When I am in countries with expensive clothes, I prefer to shop online and Macy's helps me to buy designer clothes for very attractive prices, that I enjoy. But, some of my orders were messed up - wrong color shirt for example. Also some times I got few items less because they were actualy out of stock (but website tols that they were available). But their international shipping by DHL is very fast and not so expensive, and the prices are realy good so my overall experience is good.

Macy's great store, wonderful support. You can also recover some of your money spent for the purchase Macy's cash back 7% and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

I think Macys in a great store there are very nice(the people I dealt with)people there and they take back almost everything if something goes wrong with what you buy.

Worst customer service. I shop online to avoid dealing with Macy's poorly trained and unmannered personnel. Today, they canceled my online order. Just like that. I received a confirmation yesterday, but today, it's been canceled. I got an email and call that my order was canceled because someone blocked my account.

There was no problem with my account- same billing & shipping address, same people on the account - NOT A CHANGE in 12 years. Took 45 minutes on the phone to try to find out how to 'avoid' this type of mistake in the future, but got nowhere with 'customer non-service'. I was told to put my online order through again, because they can't undo a cancellation. I wanted to cry. No. I will not put in the order again. You've lost my business for good.

Other online business try to improve by sending out customer surveys. I've never gotten one in the past 10 years of online purchasing with Macy's. Trying to talk to a 'manager' on the phone is an exercise in frustration.