Macy'sReviews 1,463

I purchased a $400 Coach handbag online. It was sent in a plastic bag in a plain cardboard shipping box. No Coach gift box and no dust bag. According to Coach authorized retailers are suppose to be providing these, the store doesn't even have them! Of course when you call customer service, your directed to a foreign call center, these people barely speak English, let alone know what your even talking about! Never, ever again will I purchase ANYTHING high end from Macy's. If I wanted to be treated like a Walmart customer, I could've saved myself a bunch of money!

Many selection and good price I will for sure go again for my next shopping trip I enjoy the low prices and lots choices

I ordered two skillets and received one. I have tried to seek satisfaction twice, nothing has been done. They do not stand behind their sales. I recently ordered towels to give as a gift and paid extra for early delivery. They are NOT mailing them to arrive on time, however Macy's has not refunded the money I paid for earlier delivery. This company obviously does not care about customer service.

I bought my daughter a long dress at Macy's. It was for an out of state wedding. We get to the hotel in Alabama and she tries on the dress. It doesn't fit. We got back to Louisiana and went to return the dress. I have the receipt but somewhere between Alabama and Louisiana we misplaced the tags. I didn't really know they were essential, I just knew I had to have the receipt, right? WRONG. They refused to refund or even give store credit on a $169 dress that has never been worn, with a receipt. I'm stuck with the dress, but Macy's loses. I always shopped here. No more. I usually spend between $3000 and $5000 on Christmas at Macy's. From now on I'll take my business to Dillard's..

Woodfield mall. Schaumburg IL
The lady (RANKA) that help me was very helpful and nice! SHE WAS REALLY HELPFULL WITH FOUNDING JACKET THAT I NEED

They do not care if they lose customers or not. Thirty years customer but no more. Their APR is now 29.74% for inferior service, products and limited perks. Macy's use to be the place; Macy's is now like a K-Mart or Mervins or Kohl's.'
Good riddance!

I placed an order online and it was canceled because they can't validate the info I put the order again with another card and Paypal resulting in charges on my card and still they canceled the order because they can't verify the info. Called the CS they are the worst can't speak English and asking for ridiculous information they can't validate because I have an alternative phone number. All BS. Bye, Macy's see you crashing down soon. Your business model and CS suck big time and your online store is a disaster.

So much for being a Platinum Card Holder (for well over 20 years) and supposedly will have first rate customer service. For the 7th or 8th time, I called regarding 2 items I never received! Unbelievable…. Not only did I not receive them, I ended up paying for the damn things and the late fees! Macy's had the audacity to "warn" me today that they could take my "charging privileges" away! All over $81! For me, it was the principal of it all! No worries, Macys! I will just close my account!

I purchased a a Sapphire ring at Macy's on Nov 17 2021, as a Christmas gift, recently one of the Very Tiny and Small Diamonds came out of the setting and was lost.
Upon taking it back to the Macy's where I purchased it, less than a Year earlier, I was told that there was "NO WARRANTY" on the ring!
To Me that's BS!
I Will NEVER Buy ANYTHING at Macy's again, they have lost a Customer for Life, Bah Humbug!

I am a big fan of Dolce & Gabanna the one intense. I buy the same bottle all the time. I went there and another lady from a different company I guess was there who was kind enough to get me a rep who can help. The rep tells me this item is that item and that they changed the labeling. I get into the car open it smell it this is not the cologne I buy. So then another lady says "oh that smells so good" I know which one your talking about we are out of stock. So, she asks if I want to do an in-store order. Now they literally have the sample bottle right in front of them so she hands the bottle to an older looking Asian lady she says she orders it said she ordered me the bigger bottle which was cheaper than the 1.3 ml or whatever size it comes for 78 dollars. I get home and decide to look it up she ordered a complete separate item. I call customer service & they give me a run around and tell me they processed a refund which I knew he was lying once he started to stutter. Listen to the video. They did this to stall me until the item shipped out to where there was no other options for me. They literally hung up on me numerous of times when asking for a manager. It took a lot of yelling and disrespect before I got pushed to a supervisor who literally would not send me to a manager like I asked. Not for nothing I work hard for my money and I'm not with letting these multi billion dollar companies mess with someone like me or you.

I made my order more than a week ago. They later sent me a confirmation that the order would arrive in couple of days. The tracking number that they provided kept saying for the whole week, "Shipper created a label, UPS has not received the package yet." I called Macy's several times asking where is my package because it never arrived. The person on the phone said that the UPS had received the package and that I need to wait a bit more. I asked to talk to the supervisor, but she said that the warehouse had not even shipped my package to the UPS yet! So, one person says one thing while the other - completely another. Now, they are out of stock and so I cannot make another order even after they issue me a refund. What kind of service is that? Lying and promising the impossible! It is not the type of American service that we are all used to. I will not use the services of Macy's anymore. Very disappointing!

What happened to macys? They are worse than Walmart and that is hard to do. Try hiring people that can fix problems and not just read a card. Supervisors are always busy because no one knows how to fix anything. Ordered baby clothes and received wemon underwear and they blame me! Will not buy again no matter what. Maybe they should just close!

I attempted to exchange a dress purchased in March 2022, with the tags still attached (including the Macy's tag stating that "We will gladly return or exchange any items with this tag attached"). The dress was clearly never worn and all tags were attached. I became ill soon after purchasing the dress and have lost quite a lot of weight as a result, so the size 14 dress no longer fit. When I went to exchange the dress, I was told that it needed to have been returned within 90 days of purchase, even though this is not stated on the tag. I spoke to a store manager and to the customer service phone line, but was still refused. I have been a loyal Macy's customer since 1992, a Platinum card holder and a frequent Macy's shopper, but their disgusting lack of compassion and decency led me to cancel my Macy's credit card today. I hope that an exchange of a simple $149 dress was worth it Macy's! Shame on this terrible corporation.

I want to give thanks to Anila she was vary helpful and understand,
Pleased with her customer service

I ordered 2 blouses on Macys.com that were supposed to be shipped via UPS in August. They did not arrive after 3 weeks. I was going on a month long vacation so I thought they would arrive while I was gone. They did not. I went down to the store who called the Macys.com phone number for me. The man I spoke to (Joshua) said my refund would be issued in 3-4 days. When I got my credit card statement there was no refund. I called Macys.com again and was told by David that I could not get a refund since it was now over 30 days. I'm disputing with my credit card company hoping to get my $66 back. It is so ridiculous since when you press the Track Package button on my order it clearly shows nothing was ever shipped. Lifetime Macys customer that will never shop there again.

Macy's does have great sales and customer rewards but their customer service call center is awful! You get nowhere with the people that take your call. They need way better training. "Sorry ma'am" is their fave phrase yet no resolution

I bought this chain at Macys. Needless to say it was complete junk. I bought it off the display not realizing everyone else tried it on! I tried to return it and they were rude, non accommodating and i didn't want a cent back! I just wanted the same chain ordered that wasn't damaged. So i took it to a reputable jeweler and he has to cut the back add a new clasp and hope fully it will lay flat because it never laid right. I will NEVER buy from them again. They are horrible! Please consider Penney's or any of your other lower local cost jewelers before ever shopping at Macys! As you can see on the pictures it's not sitting correct on my neck! When i showed them they said that's how it should be! Flat like in the pic being repaired is how it should always lay … DON'T shop there. They don't stand behind there product! If i can give them a zero i would!

Since 09.20,22 until 10 14,2022 I have placed 3 orders, and all cancel due to macys errors. Horrible

Ordered online using Macy's card. Had receipts. Returned within 2 weeks to customer service desk in the store. Refunded less than I paid even though I did not use and Star Rewards on the purchase - customer service said since my purchase "earned" star rewards they were deleting value of those awards from refund. So I earned rewards towards a future purchase and in case I use them, Macy's deducted the value of those rewards I MIGHT use but DIDN'T from them refund. This is second time this happened. First time I demanded to see manager and 20 minutes later they did a "workaround " to get me full refund. Didn't have time for it this time. Was only $2 but still - I followed Macy's return rules. Had all receipts and returned ontime. I should get back what I paid! Never again ordering online from Macy's. They've lost my business for good!