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MAC Cosmetics

3.4

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MAC Cosmetics Reviews Summary

The company enjoys a strong reputation for its high-quality products, particularly its iconic lipsticks and foundations, which many customers praise for their performance and variety. However, significant concerns arise regarding customer service, with frequent complaints about product defects, order fulfillment issues, and inadequate support during returns. Customers express frustration over lengthy wait times for assistance and lack of follow-up on inquiries. While the brand's premium quality is acknowledged, these service-related challenges may deter potential buyers and impact overall customer loyalty. Addressing these operational shortcomings could enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

service
48
value
47
shipping
35
returns
31
quality
45

We monitor reviews for authenticity

NL
17 reviews
269 helpful votes
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A very nice website
February 11, 2016

A very nice online shopping website for ladies makeup and cosmatics items. There are mostly all types of cosmatics available.

Date of experience: February 11, 2016
GB
2 reviews
5 helpful votes
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Love MAC
January 5, 2016

Very good quality for a reasonable price! Would not buy mascara any where else.

Date of experience: January 5, 2016
GB
1 review
1 helpful vote
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Love make up and mac has been an amazing product to use so on so on... BUT when i went into one of the stores the people who work their so straight up rude and don't help you. Not all are like that but some just make you feel like crap and they make your day like poop. And if you have a bad day don't take it out on the customers coz its not our fault. Really need to fix up.

Date of experience: January 4, 2016
Jamaica
1 review
10 helpful votes
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Excellent site!
December 3, 2015

I am so thankful that I was able to find a site that has all the essential products for daily usage at cheap and affordable prices. What I think is pretty kool about sitejabber is the fact that you have tons of options. Sitejabber carries alot of the top name companies that we as consumers all know and are comfortable with. You also have the ability to check out the companies and their brands in just one location with their amazing deal breaker prices. Ordering items is super easy no complications whats so ever with a speedy delivery time frame. I would definitely recommend sitejabber to everyone especially us women who are super busy always on the go with that 9-5 job, who really wants a secure, safe, trustworthy site where you can definitely get value for your money. You actually do get what you bargain for when you receive your packages, never disappointed.

Date of experience: December 3, 2015
Australia
5 reviews
0 helpful votes
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Great advise
December 2, 2015

I was really pleased with the speed of delivery and the quality

Date of experience: December 1, 2015
Florida
1 review
0 helpful votes
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MAC is terrible!
October 18, 2015

I went to a MAC store In Palm Beach Gardens, FL for the first time for a make-up application & to find out about the product line. I heard MAC was a makeup line developed for photography. I prearranged the application appointment & showed up on time. Here was the result: No one knew about my appointment. The lighting was very poor. I asked for heavy makeup application with "contouring" for a photo shoot I was doing. The cashier "took" my appointment... I expected the cashier to tell me about the products & which ones would be good for my coloring. Not a word. She had a lot of brushes but did not know how to use them... I paid them because the lighting was poor & I couldn't see my real reflection! When I went to the photo studio with normal lighting I was really disappointed. It looked like I had no make up on - my lips were pale! I had to reschedule my photo shoot etc... I called the manage, r Lisa, a few days later. Lisa did not care about my experience. She remembered making my appointment but he had no appointment log for reference & wanted to see my receipt to "deal" with me. I still have the receipt. I use it as a reminder. I tell everyone MAC is poor product & unorganized business with unprofessional staff. Go to the Ulta Store 1/4 mile away - you'll get you money's worth & professional business representatives. Shame on you MAC. Shame on you Clinique for misrepresentation of the product.

Date of experience: October 18, 2015
Em L.
Texas
14 reviews
19 helpful votes
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Great
October 17, 2015

I love Mac! Their cosmetic line is great, nicely priced too unlike other brands. I get a discount because I am a pro member, so I'm always ordering new items.

Date of experience: October 16, 2015
Washington
5 reviews
37 helpful votes
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I lOVE MAC COSMETICS!
September 30, 2015

I have often been to this site and it is great. Loved the site.

Date of experience: September 30, 2015
New Jersey
5 reviews
13 helpful votes
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MAC is a great brand for everything but foundation. I do makeup professionally and the "tan" shades they have are either too orange or too yellow. Myself and a lot of my clients have a olive skin tone. MAC does not work for these tones unless you are mixing foundations, and who wants to do that on a regular? I do love their lipsticks, lip liners, blushes, highlighters, bronzers etc. They only received a 3 because of the Foundation shades.

Date of experience: August 31, 2015
South Carolina
4 reviews
16 helpful votes
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Mac is the best
June 26, 2015

I love love love Mac. All their products are great. The lipsticks and lipliners are great, especially the matte lipsticks, they stay on forever. I have very very pale skin, so I have always had trouble with foundation. I finally decided to use Mac Studio Fix in NW10, which I think is the lightest shade they have. Anyway, it stays on all day and it has a powder finish so I do not have to spend money on a pressed powder. I use to wear L'Oreal True Match, but I would have to wear the liquid foundation and the pressed powder to achieve the look that Mac gives me in one product. And since I had to purchase those two L'Oreal products about every five weeks, it'd end up being about $25 all together. However, with Mac, the foundation I get is only $27, and it lasts wayyyyy longer! I've had a bottle of the Mac foundation since April, and its not even half way gone. A little goes a very long way. I love Mac.

Date of experience: June 25, 2015
Texas
2 reviews
4 helpful votes
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I Love it
May 18, 2015

Will be continuing to use it and would recommend to anyone!

Date of experience: May 18, 2015
GB
8 reviews
5 helpful votes
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Fave makeup brand
April 20, 2015

Buy in-store and online. Delivery is a little slow but great products and doesn't put me off. Only issue is products sell out fast and don't get stocked up quickly

Date of experience: April 20, 2015
Ohio
3 reviews
13 helpful votes
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This has got to be the best finishing powder I've used! It has a flawless finish to my face after I use it- even if it's used alone! :)

Date of experience: March 27, 2015
GB
1 review
2 helpful votes
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Well worth the price
March 21, 2015

Absolutely love Mac products, I have tried almost every brand there is and Mac is by far the best! Even after 12 hours the makeup still looks fresh and flawless! Certainly isn't cheap but well worth the price.

Date of experience: March 21, 2015
Iowa
1 review
0 helpful votes
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The website is nothing special, in fact its a little bit hard to navigate. This company is terrible at releases, and the things I have tried just aren't special enough to warrant the price tag.

Date of experience: March 19, 2015
Georgia
9 reviews
40 helpful votes
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Love the MAC website!
February 9, 2015

Love the MAC website! You can sometimes order products online before they hit the shelves, which is great!
The shipping prices and speed are amazing as well!

Date of experience: February 9, 2015
Florida
2 reviews
3 helpful votes
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I purchase frequently from MAC and I'm always satisfied. No issues, quick shipping and always get what I ordered. I love MAC's online shopping.

Date of experience: February 6, 2015
Canada
2 reviews
1 helpful vote
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I have never so satisfied with a cosmetics that much! I just love MAC!

Date of experience: January 14, 2015
RU
1 review
0 helpful votes
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I am a huge fan of this brand. Love all their beauty products. My favorite would be their eye liner and their lipstick. Totally my style. Keep up the great works guys!

Date of experience: December 15, 2014
GB
3 reviews
14 helpful votes
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The colors of their makeup on the site are really accurate to what your getting.
I love the mac cosmetics website. This is amazing.

Date of experience: December 5, 2014