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MAC Cosmetics

3.4

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MAC Cosmetics Reviews Summary

The company enjoys a strong reputation for its high-quality products, particularly its iconic lipsticks and foundations, which many customers praise for their performance and variety. However, significant concerns arise regarding customer service, with frequent complaints about product defects, order fulfillment issues, and inadequate support during returns. Customers express frustration over lengthy wait times for assistance and lack of follow-up on inquiries. While the brand's premium quality is acknowledged, these service-related challenges may deter potential buyers and impact overall customer loyalty. Addressing these operational shortcomings could enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

service
48
value
47
shipping
35
returns
31
quality
45

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Despite all the tremendous progress thats been made in make up formulation this company still continues to test on animals. This is no longer necessary with so much documented evidence of good products out there formulated with ingredients that no longer need to be tested on animals and are safe for people.

Date of experience: March 8, 2018
GB
1 review
0 helpful votes
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Love their Lipsticks
February 27, 2018

I am a big fan of MAC's lipsticks. I have tried so many different ones from all sorts of brands, but these were simply the best!
I also tried several other products they offer, but their lipsticks are still my preference.
In any way I think it always depends on the person!

Date of experience: February 27, 2018
GB
5 reviews
8 helpful votes
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Lipsticks are perfect!
February 9, 2018

You should try Matte Lipstick for sure! It's awesoooome! I recommend Chili, Kinda Sexy and Victorian colours.

Date of experience: February 9, 2018
Georgia
1 review
0 helpful votes
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Mac is awesome
December 28, 2017

Good, quick, fast and very user friendly. Outstanding, easier to navigate through the products. As a consumer and career makeup artist Mac beats everyone hands down. The site is colorful, eye catching, the radio buttons lead you to the correct location on the site.

Date of experience: December 27, 2017
GB
4 reviews
0 helpful votes
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Lip products
December 12, 2017

I would say the best producst they have are for lips. I would never buy their mascara bc it's just a waste of money.

Date of experience: December 11, 2017
Canada
2 reviews
14 helpful votes
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Animal cruelty
December 5, 2017

MAC used animals, straps them down and tests. I gave 2 bc they have the most variety and carry mineral cosmetics... which don't age your skin. Being a huge company they have more options with mineral than any other line. But, I stopped wearing as soon as I heard they tested on animals. Plus, most their "artists", have no clue how to match foundation, what colours work with what eye colours, and how to apply.

Date of experience: December 5, 2017
New York
6 reviews
9 helpful votes
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I bought an eyeshadow from MAC online store. I knew it was a very popular eyeshadow and they were waiting for the stocks to ship my eyeshadow. They told me that they could ship my eyeshadow 2 weeks after. And so, I patiently waited for 2 weeks and chatted with MAC again about this order. They simply told me "we don't have this item, you can cancel your order if you want." Very unprofessional and very unhelpful. Instead of helping me to get my eyeshadow or letting me know more detail about my order, the representative just told me to cancel it and did not care about whether I could get this order or not. I ended up cancelled my order and was very upset about the their services. Will never want to purchase again from them!

Date of experience: November 14, 2017
Texas
3 reviews
0 helpful votes
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I like
November 11, 2017

I like their products a lot especially their lipsticks. I like also love the fact that they are always coming out with new selections!

Date of experience: November 8, 2017
GB
4 reviews
9 helpful votes
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My favorite!
November 8, 2017

Can't be without my Mac, especially for my lips! Long lasting, luscious color that always makes me look and feel good!

Date of experience: November 7, 2017
Colorado
66 reviews
78 helpful votes
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I don't like that they test on animals. There's no reason for me to buy from a company that is cruel to animals. They do not deserve cruelty just so they can sell a product.

Date of experience: October 30, 2017
New Hampshire
17 reviews
86 helpful votes
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So I ordered from Mac and somehow I made the same order twice. I called customer service with my issue. They advised me on how to return one of the orders. I got an email and printed the return label, brought my order to a Fed Ex pick up location, and within a few days my credit card was credited. I sometimes to to a local Macy's to browse products, but I really enjoy shopping online, as no one is looking over my shoulder! Excellent experience.

Date of experience: October 23, 2017
Virginia
1 review
0 helpful votes
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Every product I have bought that has a hinged lid breaks. Seriously in need of addressing this issue, too much loss of product.

Date of experience: October 20, 2017
Canada
2 reviews
6 helpful votes
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Test on animals
October 11, 2017

I was really a HUGE fan of this brand, but now that they test their products on animals, I don't want encourage them anymore...

Date of experience: October 11, 2017
Arizona
1 review
0 helpful votes
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MAC is the only product that does not make me break out and leaves my skin feeling nice and soft. I love MAC and everything they make. They make my skin feel its best and I then feel my best.

Date of experience: October 3, 2017
North Carolina
4 reviews
4 helpful votes
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I only buy from here
September 4, 2017

I love playing with makeup and hair, MAC has always been my go to. Stays on, looks flawless and the website has tutorials to help improve your skills. Love love love this company's products

Date of experience: September 4, 2017
Rhode Island
8 reviews
58 helpful votes
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The stores never have anything. I can always find anything I need on their website. Free shipping, great incentives. If I'm not sure about a specific lipstick color I just google it and there's always tons of reviews/swatches online about any given Mac lipstick color. They do however make it literally impossible to return anything, so make sure you want it.

Date of experience: August 13, 2017
Canada
1 review
0 helpful votes
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Dont buy from them
August 3, 2017

They tells their customers if you bring in your empty foundation bottles you get a free one. First they tell you that you need four. When you bring in four they tell you " no, it's five". Then, when you bring in five, they say "no, it's six". They keep adding one every time so you never get them free one they promised! Isn't this illegal?

Date of experience: August 2, 2017
Malaysia
3 reviews
5 helpful votes
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It's cool
June 19, 2017

It's cool and I love the brand so much and fast item get delivered. One of the brand with excellent and good service!

Date of experience: June 18, 2017
Iceland
49 reviews
95 helpful votes
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I really like Mac and there online store you can find anything, I like there online store more, because if go to Mac stores some of them don't have everything and stuff like that.

But online you can find anything you want if it not sold out. And the make the shipment right away really nice job.

Date of experience: June 13, 2017
Washington
1 review
0 helpful votes
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If they was a 0 option I would have selected that, I have spend hundreds of pounds on my order and they are still not here the are sending it to the wrong address and it won't let me track my order as it is asking me to sign in and I don't have an account so I signed up and obviously I don't have order history since I just made it so I can't see where it is, probably won't even come and I need it as I'm a makeup artist and I have lost out on 300 pound and the Live chat is $#*! it says some back between 10 am and 10 pm and it's $#*!ing half 4 and the makeup artist chat doesn't say that but the chat keeps disappearing and I'm getting email and there trying to say it's my $#*!ing connects but it's just there $#*!ty $#*! website, I will never order from them again make millions and they can't even sort out there $#*! website

Date of experience: May 26, 2017