LystReviews 32

I ordered a jacket from this website through Macy's, and I decided I wanted to cancel my order before it shipped out. On this website it says to reach out to the retailer for all returns. I reached out to Macy's but they had no record of my order. LYST does not have a customer service phone number, and the customer service email is clearly an unhelpful autogenerated email that just says that the retailer is at fault. Very disappointed.

Found a pair of designer shoes on this website for about two hundred and fifty dollars less than current retail. However, Look at the photos! The jewels are not the same color. The denim is not distressed in the same spots. Obviously fake. Why would anyone order from a company that doesn't even have a phone number? Ridiculous! No matter what your complaint is, they write the same response." We are so sorry you had trouble please email us." Read the reviews people. It's not a good deal when the items are not authentic and you can't call anyone and you have to pay a return fee. Or not allowed to return them at all! It's just a mess. A hot mess!

I ordered through Lyst but the partner boutique that shopped was Baltini.
The heels arrived used and with silicone inserts in it! The red louboutain soles were all scratched.
I immediately the same moment I opened the package wrote an email with photos to Lyst customer service. And I wrote to baltini too. Long story short - They refused to give me a return label and said that shoes were sent in new condition.
They asked me if I have a video of opening the package as a proof. What? Why would someone do that. How often do you make videos of opening your packages.
I will never order from Lyst of Baltini again.

I purchased a Prada handbag from Rhubarb & Lemon, and they sent me an obviously fake bag. They weren't even trying to hide it. The hardware on the bag was two different colors, one of the emblems was glued on upside down, and speaking of glue. The PRADA was glued on uneven, and you could see the glue under the letters. Rhubarb & Lemon then gave me the run around until they totally ghosted me and then Lyst gave me the run around and then ghosted me. I have currently opened a case with my credit card company. Stay far, far, far away from these two companies!

My experience shopping with Lyst is the worst ever I made a order on Monday never got any confirmation email or anything I reach to Lyst customer support never got any response from them for 4 business I end having to call the bank and cancel the order it was worst experience ever ordering online never again don't order from this site!

I ordered a pair of shoes and I got an order number with a DHL tracking number, called DHL and was told I item has not gotten to them. I paid over $600 for the shoes and I wonder why give me a tracking number when the shoes have not gotten to the shipper.
Still on the issue

I ordered the YSL blaze sunglasses from lyst on March 8,2023. Which indicated PREORDER for April 23, it would be shipped from EYE WEAR CLUB which I realized it's a scam site. I haven't recieved my order and it's now May 3... I reached out to lyst customer's service several of times and I reach out to EYE WEAR CLUB several of times and still I haven't recieved no tracking information or I still haven't received my purchase. I finally received an email a few days ago from Mon bolante from lyst customer's service to speed up the process to receive my purchase and still i haven't got my purchase. Then Anna pelay from EYE WEAR CLUB emailed me saying that my item will be shipped but still I haven't got anything. I emailed her back again for her to tell me that I have to wait until July 23 to recieve my purchase and this all a scam and for lyst to sponsor a scam site is not right or professional at all. I will report lyst and EYE WEAR CLUB to the better business bureau and I will report this matter to my bank navy federal and file a fraud dispute to get all of my money back! I'm very disappointed and I know to never order nothing from LYST or EYE WEAR CLUB NO MORE!

I placed an order on lyst and I'm still waiting for it, I've already paid, on royal mail it appears that it hasn't even been sent to them!

I bought my hoodie by Ksubi just last week. Item arrived very quickly as it was DHL Express. Item had a HOLE in it. A giant hole next to the draw strings, keep in mind this was a $140 brand new sweatshirt. I contacted both parties, and Lyst just keeps pushing responsibilities to the 3rd party seller "Nubian", and the 3rd party seller refused to do anything even after seeing the photos of the damaged item. They just said sorry cant do anything about that. They literally said it wasn't an issue to their team. BUT Lyst did reach out and take care of me. I wasnt 100% satisfied with the actual result but I am grateful for any kind of help as I know its not their fault but actually NUBIANs fault. Thank you lyst for making it right.

I have tried multiple times to return my coat. I explained getting the runaround Through emails back-and-forth. Waste of time, beware

Where's my order I never received that was purchased in September I was tracking my order to no avail

I buy one item with secret salad and I pay £150 and I have not received the product lyst not answered to help me I'm very disappointed I'm not going to buy more from this company with lyst