LyftReviews 907

Just had a driver come to my location, then Cancel and now no refund is showing. This company is a joke, just use Uber.

I just quit lyfting today because I got a ride that sent me out of town to pick up a passenger and on the way dropping the passenger off my phone lost signal.When it regained after about 10 minutes the ride disappeared. Meanwhile, the passenger was still in my car so I try refreshing several times, as well as having the passengers, send me the ride over again, since it didn't refresh after that didn't work I pulled over to the side of the road because we was on the highway. I reached out to customer service, which is only a messaging system, and they told me to do the same things that I just did,once I did that nothing happened. Meanwhile, the passenger is still in my car, so yes, I took the passenger to his destination and when I reach back out to customer service I was never compensated for the ride so I wasted my time and gas and they told me that it was nothing they could do about it since it was marked as I canceled the ride, but I never canceled a ride my phone lost signal and never would connect me back to the passenger even though he was in my backseat this is very unprofessional and unreasonable I highly don't recommend lyfe for drivers if anything I'll recommend them to passengers because they get free rides.

Currently still waiting to be connected with a driver after 1 hour. If you try to get any connected with anyone before finding a driver it's absolutely impossible. I understand the struggle of finding drivers but the app lies telling you it will take sum amount of time for the driver to come and continuously makes the time go longer and longer. I wouldn't plan ahead if I knew it would take this long.

Modivcare client lyft has been driving me for awhile they have correct destination address 330 Libbey pkwy Weymouth every driver is given wrong address of 370 Libbey pkwy i correct them twice a day 3 days a week & put it in drivers review does no good. Going 2 have Modivcare give me another company..

I don't know what is going on with this company but it seems the drivers are getting worst. Stealing bags left in the vehicle. I left my cell phone in a vehicle and the passenger pick up the phone. The driver literally was only 5 min away from my home and stated if I wanted her to bring it back I would have to tip her $20.00 how unprofessional and really a mess. Of course I gave her a bad rating and sent a comment to lyft. I would have tip her anyway but to blackmail someone over property they left in your car is really low, she needs to be let go period. It is bad customer service.

Driver could not speak English. Went to wrong area to pick me up. I texted and called him all I got was an UMM. Finally showed up and asked me how to work the GPS HE HAD NO IDEA WHAT HE WAS DOING. Got out of the car and called an Uber.
There are too many new drivers that don't speak English.

Through out the entire hiring process at a company a person should at least expect that the onboarding process and hireing process would include at least one human interaction. With this company the only way to have a human interaction with someone is to have a medical or legal emergency, clearly as an attempt to cover themself in case of liability. Their live chat service is either automated completly through some Ai chat service or they really don't give any power to the "agents" because all they can do is redirect you to the home page or tell you the issue is on your end, no matter how many things you try on your end. Then if you do somehow navigate yourself through everything and get hired you work by yourself and never have any support from lyft except to request payment from you or block you getting paid. The above description of a company should not be trying to become the forefront of any industry.

Uber is so much better then Lyft also the always have the app take the longest route possible when the toll roads are much faster and I don't mind paying for the tolls just don't understand it also they have the worst drivers possible it's crazy how this happens they pick up rides then cancel when they are 2 minutes away when they have already driven 10 minutes what is the since in that please advise me

I've I've been going back-and-forth with lyft. For about a month, I've message them on Messenger. I've emailed customer support. I've even used that phone number that we all know Is no help cause it just tells you to either go on your app or email customer support. I was logged out of my account on my app. And I tried to log back in but it's asking for my Driver's license number. Which I don't have a Driver's license. That is why I'm taking lyfts so I tried putting in my state ID. It wouldn't take it. I contacted them on Messenger and through email. And it's basically gave me the run around. They tell me that I need to give them a screenshot of my tabs in my app. Which again? I tell them I can't open since it logged me out. And it won't let me in unless I have a Driver's license number. Which I don't understand since I'm not driving for a lyft, I'm just a rider. It's been about a month and a 1/2 or a month. And I just gave up and now I'm using Uber.

You guys been robbing me I haven't used a Lyft in years the last time I tried using the $#*!y app it wouldn't let me use my debit card yet I have over $300 in Lyft charges I don't recommend anyone to deal with the service

Twice: once from home to airport, once from airport to home. The ride was scheduled, and everything seemed to be in order. Then shortly before scheduled time, the ride "disappeared" from the Lyft site, with no indication of what had happened. Left me stranded, and had to impose on a neighbor to get me to the airport.

Waited close to five minutes for a ride the app said was six minutes away, but then the app changed drivers to one that was nine minutes away. I am an older person with a visual impairment, and I live in South Texas. Did I mention it's boiling outside? This has happened before. Please place people above profits, Lyft, especially those with disabilities.

I do not recommend to my driving friends to make a lyft driver Do not use Lyft, which is also valid for people as a carrier

Many riders and drivers say the app randomly cancels trips while drivers are on the way or at the destination. This morning they cancelled 5 drivers on me. I was late when I reserved a ride 5 hours prior. I decided to try Uber and got a ride instantly.

The first 2 months I absolutely fell in love driving with Lyft. However, 3 months later and I've realized that, Lyft allows their riders to report incidents that do not occur. And if your alleged of any accusations at all Lyft automatically deactivates your account and treats you as if your guilty and some of these accusations are so outlandish that I would hope there is evidence being supplied to support the accusations. But I know for a fact that they are not because I was accused of doing something that I did not do and honestly, I know for a fact, that there was no evidence of this accusation. People will do really stupid things in this crazy world we live in. With no reasoning at all, falsely reporting an incident. Why do people do these things? I have no idea! But Lyft does not have any type of support for their drivers in these type of circumstances. Which is unfortunate because, if someone is going to be accused of sone of the outlandish reports that I've heard, the seriousness of these alleged accusations, you really would hope evidence was produced. But I know 100% they are not producing evidence and Lyft will hold the driver accountable regardless. Which is not fair for the driver whatsoever.

$57 to go through the drive through of nearby CVS. Very nice driver whom helped with my rollator. Comfortable ride. CRAZY BIZARRE PRICES.