LyftReviews 907

I tried Lyft for 45 days in Boston and I found most of their marketing promises of bonuses, referral payouts to be misleading and buried in a mountain of fine prints. Getting 8 to 10 dollars for rides is not worth doing. There is low demand in the service is the suburbs and even in the Boston Downtown area you will find yourself driving in circles and riders canceling last minute.

I did not like driving for Lyft for couple of reasons:
1- They refused to deliver the sign up bonus they promised when I signed up, even though I met all the requirements and their pretext was I did not use a referral code from another driver which was easy for me to do but did not want to reward a random driver who did not referral me to Lyft. There are plenty of people who list their codes online. Lyft failed to make that clear during the sign-up.

2- While I loved the application, Lyft has a low demand in the area and you will be driving for hours fishing for riders, they won't give you an exact location of the demand. Instead, a whole city may go red but you won't know where the riders are until you are within a small distance of them. While the application has the option for tips, your riders won't tip no matter how nice you are to them. So to drive in Boston area and deal with traffic, stop and go and riders not tipping, you will be driving for gas money and nothing else.

This ride-sharing idea will not make you a lot of money if you live in Boston MA, because of the cost of living. It will be nice if Lyft delivered on their bonuses but often this is the case of the horse and the carrot. They lure you in with these bonuses just to find out that they are impossible to get or have a ton of fine prints behind them. I am hanging up the Lyft line, because they are liars and don't deliver what they promise to their partners.

I enjoyed the drivers and other passengers much more than Uber. Using the "Line" function it's very cheap too.

I recently used lift for a ride from the Denver international airport to Denver where they picked me up at 10 PM. I have just checked the Uber rates which were $35-$40. The lift driver said that the Lyft rate was the same. When I received my bill through email I saw that I was charged $70.87. $34 of the charge approximately was what they called a prime time charge. I was never informed this was prime time and seriously 10 PM on a Thursday night is prime time! Lift offered me an eight dollar credit. I told them they could keep their eight dollars and have deleted their app. This is not the first time I've had a problem with the left. I'd rather ride in the taxi. By the way a black limo fee from DIA to my home is 60 bucks

Is it possible to give them 0 stars?
1) It seems to be impossible to get them go honor their $20 off your first ride promotion despite 2 days worth of emails back and forth.
2) I used the app to get a ride on a 110 degree day. Their app told me that my location was somwhere that I had never been and I got a message "Your GPS location does not correspond with your location" WTF? If you know my GPS location YOU KNOW WHERE I AM YOU CRETINS! And if you are still confused have a driver call or text me!
Needless to say I will never use them again. Oh and if anyone from UBER is reading this, I have a copy of my email correspondence with them and you are welcome to have it and use it in a comercial.

I tried to use Lyft last weekend in San Diego. The first idiot driver went to a gas station instead of the main Old Town San Diego Transit Center (for Amtrak, the bus and Metro Trains all in 1). Not only did the first driver yell at me that I must have done something wrong, but that I was supposed to find this Mobil station and meet him there. When I told him that he'd have to come and get me, he said he didn't know what the Transit Center was or where Old Town San Diego was - which is kind of like a NYC taxi driver not knowing what Madison Square Garden was or where Times Square was! The second driver "missed the exit" off the freeway, circled around, then "missed the turn" - again and again and again. After watching this idiots time to pickup drop down from 4 minutes to 1, then go up to 7, back to 2, then up to 5, then back to 1 that up to 11, I just canceled his ride also and took a taxi. I took Uber from the Catamaran Hotel in Mission Bay down to the main Amtrak station in Downtown San Diego for $17. The driver was right on time, pleasant and got me to the train station nice and easy.
I've been trying to delete my account with Lyft for over a week now and, for good reason, they do not have a working phone number - their listed number is actually a taco restaurant in San Francisco. I've tried their contact page and gotten nothing but the run around. I was lied to by one of the customer service reps telling me, in writing, that they have no way to delete my cc info from their 3rd party payment processor Stripe, which is untrue. I've been in contact with Stripe who told me that the only way to delete my account and cc info from them is to have Lyft do it and it would take Lyft under 30 seconds to do it. DON'T EVERY USE LYFT OR GIVE THEM ANY OF YOUR INFORMATION! USE UBER, THEY ACTUALLY KNOW WHAT THEY ARE DOING!

The actual Lyft service is convenient and somewhat reliable (I'd give the actual service a 4). However, I was erroneously charged 3 times for a single ride and then I realized how terrible Lyft's customer service is. They are the only company I have encountered that doesn't have a phone number for basic customer service issues. They instead force you to go through emails, which they essentially completely ignore. EVEN COMCAST HAS A PHONE NUMBER (granted that phone number is one of the more useless phone numbers in existence). Simply put, a business can't operate in this fashion and, unless they change things, they are going to always lose to Uber. I had been using Lyft very consistently for months before the charges happened. I will now never use it again. I hope some other people see these reviews and figure this out before something shady happens to them (for some reason I assumed Lyft had great customer service before I actually had to deal with it). Lastly, their website tells you, if you see charges you don't think are correct, NOT to dispute the charge with your bank before they get a chance to figure it out. This request is both strange and ridiculous; its strange because Ive never encountered this stance from a company before (they go as far as to tell you to withdraw your dispute if you already filed one) and its ridiculous because they ask you to not dispute it while simultaneously having absolutely nonexistent customer service. Get your "stuff" together Lyft.

It's a one way judgement by Lyft passengers and no mercy or interest is shown by the Lyft employees to find out the truth of the matter. It doesn't matter to them at all that the driver is wrongly accused by the passenger who was in the wrong and tried to touch me. All they care about is lies passed on to them by the disappointed passenger who wasn't successful in getting me to touch her. NOT ONE SINGLE PERSON explains who protects the driver who was abused both by the passenger and the Lyft employees.

I was recently in a car accident and am without transportation. I just started a new job and the company has a very strict late policy. I was told about Lyft and Uber and decided to give it a whirl. After looking at reviews online, I saw a lot of people favored Lyft over Uber, so I went with it. The first downside, you cannot schedule in advance, so you are expected to call for your ride a little before you need the ride. I tried two days in a row to contact a driver and had no success ( they were all busy). Well that sucks, considering I still need to get to work. A few days later I request a driver, about 45 min before I needed to be to work, ( which is only 7 min from where I live.). I requested the driver, because the system said it was only 12 min away. Once I clicked the confirm button, I find out it's 17 min away. Then a few min later, the driver Jerome called and introduced himself, to my relief he said he was only 5 miles away and would be there. I waited, and waited and waited... over 50 min later, he still wasn't there and his phone would go right to voicemail when I would try to call. Needless to say, I wasn't going to make it to work on time! I ended up cancelling the ride, I sure hope they don't charge me for it. Of course, I tried to call customer service while all of this was going on, and what do you know, they're aren't any live representative options. They refer you to go back to the website! This company sucks, I would never ever even think about ever using it again! I only gave it a 1, because I had to!
Wallingford, Pa.

Hey, did anyone start applying to be a Lyft driver, not finish your application, and then have them spam you with texts? That happened to someone we know, and we filed a class-action lawsuit about it, if anyone wants to join us. If this also happened to you (spam texts without your consent from Lyft), you may be entitled to $500 for each unwanted text you received. Please give us a call: *******700 or visit our website: http://www.theadlerfirm.com/contact/.
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I don't like Uber so I try to use Lyft whenever I can. Lyft's $5 hot spots make it easier because they are usually cheaper than anything else Uber can offer.

For $5-7 you can get anywhere in San Francisco. That's a pretty good deal. I'm not sure when Lyft is planning to offer the service in other areas, but it's great.

I am in disbelief on how terribly this company is run. I was given a card that said I could get a free $20 ride for my first ride so I used that promo code. Later on I was texted that I had 3 free $15 rides, so I got another ride that night. I was charged for both of those rides and when I filed a complaint I didn't get a response for days (I've dealt with uber a lot and they've never taken more than 12 hours to respond no matter day or time). When they finally did respond, the were 100% unhelpful by claiming that my free $20 ride offer was expired (despite no expiration date on the card) and that those 3 $15 rides were actually $5 per ride which was completely deceptive because what the text literally said was "we've added 3 free ($15) rides to your account". I know I deserve my money back but this company refuses to even communicate with me. Both my friend and I had to blow up their facebook page to get their attention at all and still all I've gotten is a vague "we'll look into it and get back to you" and of course no one has gotten back to me. It has now been a week. This company is a joke and deserves to go out of business, please don't do yourself the disservice of using them.

I signed up to be a driver in hoped of getting a $1,000 bonus. I applied minutes after receiving the invitation, and I was able to log into the system as a driver and was approved hours to drive on the afternoon of March 5th. Mysteriously I was not "approved" to drive until the 7th, got a welcome email, picked up my first ride. Minutes later the email came through that I didn't qualify for the promo. Of course, they never intended to pay. It was all a sham. I will not deal with such a company that would stoop to this level. They know background checks take time and organized this whole thing so they would pay very few drivers. I will stick to Uber, who can keep a promise!

I switched to lyft when I was offered a $200 credit for trying the app. I use Uber at least once a month so I figured I'd try them out. First, the credits expired within a few weeks which is fine but who would ever take that many rides in 2.5 weeks. False advertising if you ask me. But anyway, I used the service and they charge your account $25 dollars in a pre-activation fee to make sure my card is legitimate. They did it for every "free" ride I took. In one night I had $75 worth of pending charges on my account to cover three $5 rides. It's been several days now and the charges have not been cleared off. Now I have to worry if my payments will go through on that card and not knowing when the money will be free to use. I'm a student, $75 is a lot to hold in my account. Ill never use lyft again.