LyftReviews 907

I used Lyft 3 times. The first 2 times were fine. The third time, last night January 8,2016, I requested a lift at 1pm after a dinner party on my way home from the airport. From a popular restaurant in a city of over 100,000 population, the fastest response time was 15 minutes. However, the first driver who accepted my request, Jennifer, never showed after 15 minutes and would not respond to calls or texts. The second driver, Darin, did the same thing. So, the restaurant closed and I was left out in the wind and rain. I found an overhang but the wind was so bad I still got drenched. After nearly an hour of no-shows, I called a conventional taxi. Had they just replied "no drivers available" I would not have nearly frozen.
Here is where i gets really bad: the next day I tried to delete my account and credit card and there is no way to do that. It's been over 6 hours since I contacted support via email with no response. To add insult to injury 11 hours later a driver responded and said "I'm on my way" when I hit the cancel ride button I soon got a $5 cancellation receipt... 11 hours after I requested the ride? Consumers should know that while this service may be okay during working/peak hours, however Lyft is totally unreliable in situations such as emergencies or to avoid driving after drinking... situations when you really need a ride. Who accepts a fair then just leaves the customer standing in the rain without the courtesy of a text? Evidently this is a common thing with Lyft. I would not recommend this service to anyone. You can't count on them showing up.

I started to see Lyft charges on my credit card and it was obvious that someone was fraudently using my credit card on their account. I emailed Lyft several times - even called the critical line (they were no help!) and STILL NO RESPONSE! 7 DAYS LATER! WE ARE TALKING ABOUT FRAUD HERE - THEIR CUSTOMER SERVICE IS HORRIBLE, HORRIBLE, HORRIBLE!

I've used Uber and their customer service is stellar - they would have already had this resolved for me.

I AM NEVER USING LYFT AGAIN! BEWARE!

I've never used lift before and decided to use it because my sister uses it and has no problems. I got the app and had a free ride up to $5 so I said I'll just go ahead and use it. I was in a restaurant requested a ride and waited patiently. The estimated time arrival was 13 minutes, so I sat and continued to finish my drink. Well about 7 minutes later I closed my tab thinking the driver would be there soon. WRONG I opened the app again to see how far away the driver was and it still said 13 minutes. So I continued to wait and wait and WAIT for about 30-45 minutes. Finally I canceled the ride and requested a new one, right away that driver declined me. I request ANOTHER ride and waited 5 minutes before canceling that ride. Anytime my debit card is used without being swiped (bills automatically being taken out things of that nature) I'm notified that it is being used and I got an email that lyft charged me $25. I googled to see if they had a customer service number, called it, and the number is a machine telling you to file a complaint online. Can we say how convenient that is for them that they don't actually have to hear people complain. So I did that and got an email back saying that they took a look at my account and I'm not being charged and gave me a credit to use for a ride and told me that the time they give is an estimate. Which I understand but if the drive is going to be over 30 minutes late from the "estimated time" they should contact you and let you know. Low and behold I check my account the next day my account is pending a $25 charge from lyft. All of this trying to get a free ride (up to $5) was NOT worth it. I sent another email to them and haven't heard a response from them about this. Money is money I don't want to be charged for something that I haven't used. I've taken uber a few times and will continue to. Lyft is not a good company.

The first time I went to use the app I was in the store about to pay for my items. I had spent the entire day in an Uber and decided, "Hey, let me use a credit from Lyft to try it out." The app says "we won't charge your card till after..." oh? Okay well I went to check out and the app charge d $30 so I couldn't pay for my items in the store.

THEN when the driver arrived, the app said the car would be WHITE it was clearly silver and you could smell the marijuana from outside of the car. We got in the car and asked if we could cancel the ride.

That is the first and last experience I will have with the lyft app.

Lyft has a system that gets rid of most female drivers in the first 6 months. At times Lyft has no email or phone line to help drivers or passages. All Lyft does is copy Uber, good and bad. Women need a safe rideshare to drive and ride. We need drivers and passengers to have clean background reports.
I drove for Lyft and was very uneasy about picking groups of drunk men. I was harassed many times and at the time Lyft was changing its support email and none was available for months.
If you are going to drive make sure you get the maximum Driving bonus. Contact me directly and I will help you get one to three hundred dollars extra. My Gmail account is my full name.
Renee Belinda Cooper
Call or text *******910

A company is built upon their customers so why is it lyft has the WORST customer service. I would not recommend them to anyone in this world. I would make note that people see the truth of this "scamming" and "unresponsive" company. It is going on weeks and I have yet to get a resolution with my problem or speak to anyone in customer service. Its unbelievable. I'm so mad. They have all these hidden fees. Bad company. Truly the worst.

Previously, I successfully used Uber several times and one day I decided to check how much Lyft would charge for the same ride. The Lyft interface is completely stupid and (in contrast to Uber) apparently does not allow to estimate the ride cost. After unsuccessfully trying to estimate Lyft ride fees, I ordered a ride through Uber. After some time I've got a call from Lyft driver telling me he is trying to find my address approximately 5 miles away from my original address (!) I told him that (a) I did not order the ride, (b) he is in a completely wrong location, (c) I do not need Lyft services. Next day Lyft fraudulently charged my credit card! Lyft does have any customer service contacts so you could not even complain anyone about these fraudulent charges! What a scam! I needed to dispute Lyft charges through my credit card.

At terrania resort. Requested uber but no uber in area so I decided to try lyft. I requested a car and it came in 4 minutes and I exained to driver I am on the other side of the hotel, so it will take 3-4 minutes for me to get to entrance. She said "no problem!" I get to her and she says - sorry I now have another passenger! Now I have to wait 15 minutes for another driver! I travel a lot and have never had a problem with uber! Really disappointed and angry.

I drive for lyft and the reason I came to lyft is because of the tip option available for riders to click on at the end of the ride to be included on the driver's paycheck. I always drive safely and provide the options of going a bit slower or a bit faster depending on my rider's schedule, I always give the option to stop me at anytime if you need to get something from the store or anything else. I have a 4.96 star overall rating to this date and sometimes my week ends near a 4.98 rating, I have nothing against anyone but it is dissappointing when you realize that the majority of riders don't tip, living in a city where rent is at an all time high and only keeps getting more expensive to live in. Your favorite restaurants/bar service people live based on their tips, isn't it time to stop and think for a moment and think how would you make a living out of the same thing I do, day in and day out and dealing with many intoxicated people that bring my rating down from times even though I babysit them and make sure they make it all the way in their home/apt. Please tip your driver's if he takes good care of you. Plus in the washington dc area per an email I just got it better for riders, since you will be saving 50% off rides during the week not weekends, can you find it somewhere in your heart to tip since you'll be saving more compared to uber, please.:-) I tip all my service people when I am out and about. I used to be a barback, clerk at a lawfirm, and it is just the right thing to do. Uber drivers now rate their customers 4 stars when they dont tip