LyftReviews 907

Dude what are you talking about? I hate Lyft. They are using the drivers for their own good. They don't care if the drivers make money, but they concern about their 25 percent regardless if the driver make money or not. Why will you send a driver to drive 20 or more minutes to pike up a rider knowing hopefully we'll the rider is just going a mile or less? And when the drive cancel you want to deactivate the driver. If still don't get it how lyft called her driver independent contractors and still can deactivate drivers for cancellation. If drivers are independent contractor, they should be able to decide if to accept or cancel a rider. Lyft is awful and that is why they can't keep drivers. Congress should start looking into the rideshare company like lyft. Crazy people.

One of Lyft's drivers reversed into my brand new car, ask me not to call the police and apologized profusely. When I made a Lyft claim I had not heard back from any one in almost 8 months when I finally started the hunt to talk to someone about they gave me the run around for another 2 months until I finally received an mail from a supervisor. It took me 4 times following up with the supervisor to actually get a response to where he says their driver said I rear ended her and it was her word against my word unless I had proof (photos, police report, and a witness.) I provided all three of those things to this "safety agent" and then when I followed up he blocked my emails and I kept getting "your message is not able to be delivered to..." This is just not right! I am definitely not recommending tis company to anyone and I will not use Lyft at all in the future. They are just shady. Now I have to come out of pocket $800 to fix my car.

My husband was driving for Lyft in February and was hit by a drunk driver. Fortunately he was ok, but his vehicle was totaled. After trying to call Lyft for 2 days, we finally reached someone and was set up with a claims person who kept in touch for a week or so and then NOTHING... this claim is still not resolved. It has been 3 months! My husband has emailed, called, left messages constantly this entire time and no one will return his calls or emails.
TIme to hire an attorney)!

I have had so much trouble with this company and random charges it's unfortunate. Driver service is so much better than uber but I would recommend uber over this company solely for the fact that they've now charged my card TEN times with zero authorization. If this is a systematic issue that's unfortunate as I've reached out to multiple Lyft associates to get the issue resolved. It's been two weeks since I've brought it to someone's attention (multiple times) at Lyft & no they haven't resolved it. But they surely have managed to charge my card two more times since. It's almost like it doesn't matter at all to them. 0 points for Lyft & genuinely caring about customer service. Not sure how many people would be okay with $110 going missing from their account for rides that were never taken by them.

Took 3 rides, totaling in $56. Got 3 receipts via email for said rides. Found out they helped themselves to $43 more of my card account. Went to their site to contest these non-existant charges, filled out the info, got to the bottom of the page only to find that the "submit" button is disengaged. There is no way to file a dispute on their website. Called their toll free number, it told me to go to the site. So, basically, they can do whatever they want with your account and all you can do is filled a complaint with the BBB, as I did, and hope you somehow get your money back.

Lyft itself sucked it did not tell me how much my ride would be, only way i knew was to check my account, the text message sent said save $20 on Lyft, the ride to or from my house to this destination on a taxi is usually $14 to $17 so at the end of my ride lyft says it takes off $5 credit for my friend refering me which is more than I pay for regular yellow taxi or black cat ride even with the 5 bucks off. The driver knew nothing about the company the app or how I can find info, all in all Lyft itself sucks not just the driver... how unprofessional! Never again. Who only tells you how much your being charged AFTER you artive at tour house?

Lyft is a scam for passengers and drivers. For drivers, Lyft keeps 20% of the fare and charges a processing fee. Lyft also does not help drivers with car maintenance, insurance, or fuel costs.
For passengers, Lyft is constantly overcharging them. They use their GPS app to purposely take drivers on longer routes in order to make more money and make the driver look bad. Lyft assumes no responsibility for anything except taking their share of the fare.

Customer service is very poor with Lyft. Their website was not running properly via phone app or PC. I contacted customer support and explained the situation while filling the application out (DL would not be excepted so uploaded to email), the representative was able to fix it. As I was attempting to complete my application and consent for background check my ssn was not being excepted so once again I recieved an error message and contacted customer service again (with a uploaded copy of my SS card). Well I received no response via email instead I was sent a message while trying to proceed with my application that they were sorry but can not hire me, but thank you for applying! Wow... I do not have a poor driving record nor am I felon.

On a trip to the airport my driver missed the exit. Then spent 10 minutes circling through a really bad part of town ignoring the GPS. Then as he got ready to turn onto the freeway changed his mind and did an illegal u-turn in front of other cars and almost got us in a wreck. I finally had to tell him how to get to the airport. He then proceeded to speed all the way there. The bill went from an estimated $18 to $29. When I questioned Lyft responses that the route was the most efficient. What a joke you could see the circles we drove in on route. I then requested a second review and they completely ignored me.

The fact they refuse to fix this speaks volumes about what they think about their customers.

After working for lyft for seven months and carrying a 4.8 rating, I was suddenly deleted for allegedly charging or attempting to charge a passenger on top of their fare. Though I drive for Lyft, I'm also an author and retired businessman that still needs additional income. When I tried to dispute the claim they wouldn't respond to my emails for over three weeks. They promised to me back into their system and did. Before I had the chance to get back on the road they took my privileges again. I sent the email showing my reinstatement, but they told me nonetheless I was permanently removed from their platform. I would never attempt to do something like that to a passenger, but all the passenger has to do to get out of paying is launch a complaint against the driver. I have never in my life been defamed but Lyft allowed it to happen. I would warn anybody don't ever buy a car thinking you can make money driving for this company. Now I have to join the Uber drivers if I want to eat.

I started working for lyft, setting my time, dedication, and hard work. They promised to give a good pay and time (breaks). Now, I realized that everything is just a lie. It really upsets me how they picture this job as something very convient and worth working for. In reality their service is not how they picture it to be. They have high expectations from us such as making more than 115 rides for just one week (each week) which is difficult to accomplish for the rental rewards program. They expect good reviews from customers which is really hard since not everyone is very social. I have set my time to complete they're expectations in the beginning. Now they just keep increasing the amount of rides! This means I have to work more hours and complete more rides in just one week!

Lyft is not nice and all. All of this customer service crap they yell and "stand by" is clearly not true. Ive been using lyft for a while and it has been ok. The account that I use for my miscellaneous work activity was compromised and was OVERDRAWN due to a 'reoccurring fee'. I DID NOT TAKE THESE RIDES AND I ENDED UP PAYING FOR THEM. OVERDRAFT DRAFT FEES AND ALL. I have emailed and emailed and have tried to resolve this issue with Lyft and they, NOT ONCE, have contacted me back regarding this issue. On top of that... my lyft account is frozen/closed and i cant even use it. Hmmmm... i wonder why? Seeing that no one has contacted me back... how is it possible? That tells me that someone saw the MULTIPLE EMAILS and took THEIR action without contacting me. They will contact you regarding AAANNNNY other issue... jusy not this one. I at one point even signed up to drive for lyft b/c i thought the company was top notch... NOPE. Lyft. You guys suck. I hope youre reoccurring charge is worth doing people dirty and not trying to help the situation.