LyftReviews 907

I wish I could leave a review of Zero as well. After 4.5 years of using this app, they introduced a safety feature where you could report a rider or driver for various things. My store is located on busy street, if you stop infront of it, that is considered a live lane. I usually kindly request that the driver turn into the next side street or into the alley behind the store where I can get out safely. I typically will remove my seatbelt at this point.
Well a few of the drivers in the last 3 months did not like that I was telling them where to stop (mind you I did not report them), but they reported me as unsafe.
Lyft started sending me these emails, I responded each time what I told you above. Anyway one more such report and I receive an email from Lyft that they will suspend my account for 2 days because I am an unsafe rider. I spoke several times with customer service, email, chat, phone, then I realised what a waste of time that was.
Bottom line they do not care about the customer experience. I have done myself and LYFT a favour and deleted my account permanently. Please do not use Lyft.

I'm tired of getting the $#*! of the stick with lyft. Them giving refunds and getting to people on time if they have a scheduled ride is straight bull$#*!. What's the point of planning an ride and I can't get to my destination on time. They charge you to cancel two minutes after you book thats stupid. Some people don't have enough time to cancel! Drivers cancel on you then they have to find another driver. With not even letting noone know untill the ride almost there. The customer service ain't no help either, they close chats on you and $#*!. I cant wait to get my damn car back. $#*! lyft, Uber has better policies but they cost more I'll rather take my chances with them.

Has anyone else run into this issue? I usually pay for my mother's transportation so I was charged for a ride that actually took place, from her usual destination A to B, the only problem is, my mother never ordered or took the ride. After years of being in good standing w/ the company (as a rider), they wouldn't even investigate the issue. Instead, they're charging me for the ride & stopped responding to me. What a way to treat your loyal & regular customers.

Also, my mother would constantly receive emails that she didn't wear a mask. Her job requires her to wear one at all time. Each time I have to tell Lyft to please remove this false issue. At least they did that for her. Makes me wonder if there's a glitch in their system or what?

LYFT has the highest price with worst service. They cancel scheduled rides at the very last moment. Absolutely not reliable! On top of that if you try to call their customer support, you won't be able to talk to anyone but you will get charged from your phone company for the calls. Terrible

If i could give this app zero stars i would dont call yourself trying to get a ride because you wont get one and if there is a problem you wont be able to speak to a human at all to get anything resolved so if you dont want to lose your money i suggest you dont even waste your time your better off using uber or anything else even walking would be better

If I could give ZERO stars, I absolutely would. We had a great Lyft experience by Paul (5 stars for him, filled us in on the area, things to do, etc) from TYS airport to our lodge on February 25th. We then went ahead & scheduled a Lyft 3-4 days in advance to pick us up from our lodge & take us back to the TYS airport today, Wednesday March 2nd, to insure that we would have a ride back to the airport for our flight time. It said that a driver had picked up our pick up request. We had to be picked up very early, 4:10-4:20am. Aside from the time being very early, a driver still picked it up. We checked out of our hotel room around 4am & waited for our driver to arrive. Only to be cancelled on right before we were supposed to be picked up. We live in Florida & missed our flight DUE TO the fact that our driver was unreliable. The driver should have released or cancelled our pickup DAYS prior, rather than the minute of, making us miss our flight & now having to rent a car & drive 11 hours. Very unprofessional service & we will not be using Lyft again. 0/10 recommend.

After driver picked me from the airport EWR, driver claimed I puke all over his car. Claimed was placed 30-45 minutes after he dropped me off. LYFT failed to call me or inform me. LYFT failed to compare coordinates of the driver vs my house. Puke on pictures look clean as the driver probably used oatmeal to fake vomit.

This is a review of one Lyft driver and the Lost/Found division of Lyft. On Tuesday, February 22,2022, I requested a multi-stop Lyft ride from my office, to the bank, and then home. I informed the driver this was a multi-stop ride. When I arrived to the bank to drop off some forms, the Lyft driver left while I was inside the bank. That did not disturb me. What drove me frantic is that my government issued laptop, government papers, and credentials were in the car. I contacted Lyft after this ordeal and nothing has been done. There is no record of the ride because the driver cancelled the ride after the first stop. Law enforcement is now envolved.

If I told you you wouldn't believe me. Run they are taking 60% of the drivers money jacking the customers rates and blaming you for EVERYTHING! ‍‍‍...

Booked a ride at 3:00 PM in the afternoon and quoted around 20.00. Was picked up at 3:15PM from my home and dropped off at 3:44PM and when I reached my destination I was charged 65.00.The trip was around 9.81 miles. Tried disputing through the app with no help to solve issue.The ride home was only 17.65 by the way. I have disputed the overcharge with my credit card company and will be going with Uber for now on.It is pretty sad that I have to go through the trouble of disputing a charge with my credit card company due to a company not responding to an issue as well as no way to reach anyone to solve issue.

I went down and purchased a lift card I went online open the Lyft account put where I wanted to go chose the locks or whichever car that I wanted at the time and then they wanted a photocopy of my driver's license or they wanted the bank that I banked at and my full account number in order to get a ride with them I don't have a driver's license if I did I wouldn't need a lift to get somewhere. After that they will not give you your money back you have to do this or they keep your money. What they're stating is is it's a safety reason for their drivers. On the app you can see it there you can turn around and send a friend of yours a ride now how is that being safe. Lift is fraud do not use them Uber is the same way they will both turn around and triple quadruple charge you go on Uber go on Lyft put in the designation that you want to go to I did this it was $3.41 4 minutes after did it again and it went up to 25 and $35 they are a scam both of them both of them still have my money they will not give it back they are keeping it my accounts are not inactive they will not do anything they are keeping your money and it is apparently legal I have contacted both of them numerous times emailed at least over 30 times on both of them and I get no help whatsoever do not use these people

My account has been deactivated for over a year now due to some background check issue. Had an issue with DMV but it's been sorted out but I still got deactivated. Their customer service will not even respond to my complaints so I had to leave for a while. Recently I came across a group of programmers named cyberianx on telegram and they helped me reactivate my account after I explained my situation. Anyone encountering this same issue should report the case to them. I can't thank them enough for their assistance.

Was very rude and canceled my ride. He had beers in the back of the car as well. I am glad he cancelled because he could of been drunk.

I have been charged 80 dollars by them for having left junk in the car after a ride, where the driver apparently claims it was me and that I somehow damaged his car. Sent me a picture of an empty ice coffee container. My ride had been at 6am, way too early to even get an ice coffee anywhere!
I never left anything, didn't eat or drink, and certainly didnt damage anything. And after having said this many times they sided with driver and charged me anyway.
Unbelievable.

In March of last year I got dragged down the street by a lyft driver who didn't want to allow me to get food when I paid for 2 stops and he tried to take off with my backpack. I was able to get compensation however they didn't fire the man who attacked me instead they allowed him to write a series of false statements against me and deactivated my account on his behalf lyft as a company is trifling and should go out of business

Past several times I have tried to use Lyft, the Car gets a couple minutes away, then drives off after waiting 40 plus minutes and after setting up rides 12 hours in advance. I have come minutes away from missing 2 flights because of this Nonsense! Lyft Customer Service Sucks, because there is NO CUSTOMER SERVICE to contact for such actions. The only actions they support are if you actually get picked up. Use UBER, less NONSENSE.

The driver did not text me at arrival as requested. He did not wear a mask and did not use any hand sanitizers as per Lyft rules. I couldn't figure out how to use seatbelt at the back seat so ended up not using it. The floor by the back seat was dirty, and some squieaky sounds emanated from out back. The driver did not show turn signal when turning or changing lanes. There was something wrong with the passenger side tires as a pedestrian noted and notified the driver, to which driver replied with, I know. I tipped him anyway and Lyft still requested to tip afterwards. I had no way to leave this review or a feedback on Lyft website or app so am doing it here. I hope to never use Lyft ever again and don't recommend.

They lure you in with fast estimate wait times which turn out to be false. As soon as you place the order the wait time increases. I had an emergency at home so I couldn't wait the real wait time. I IMMEDIATELY called the driver to cancel it. I actually spoke with him. I then received at cancellation fee. I tried to fight it because it was legitimately unfair. They said their records show that the driver showed up and I wasn't there. I wanted to scream. I continued to plead my case, but they do not care. They have zero customer service. This will be their downfall & the reason they will never beat Uber. Really disgusting customer service. It was insulting.

So I have been getting rides with Lyft for 6 years now. Most of the time I haven't had an issue but the past year I have been aced in more danger than ever before and Lyft couldn't care less. I've been on vehicles that have started going down the wrong side of the road numerous times where it could never be confused. Nevermind the one that tried to go on a roundabout the completely wrong direction. I've smacked my head numerous times due to the drivers speeding and hitting speed bumps way too hard and yet all the customer service ever says is here have 5 dollars credit but your health doesn't mean $#*!. You could have your arm chopped off and they'll tell you too bad here's $5. It's not our fault, our company says we can't do anything else. I can't in any good confidence recommend them to anyone ever again. Too bad though cuz some drivers are good but then again it's always the bad ones that the company doesn't care about that drags them down.