LyftReviews 907

I Scheduled a trip through my insurance company to go to a doctor's appointment, on my file states that I travel with a service dog, when the driver showed up to take me to my appointment they refused because they were allergic to dogs. The ride home from the appointment was just as annoying, for some reason the driver was lost could not find the address where I was dropped off originally so they canceled the trip because I was not at their location which was the wrong address. I would not use this company but I have no choice my health insurance uses them for transportation.

Lyft is consistently canceling rides! I will no longer use Lyft and will start using UBER. I use Lyft for my son to catch rides from his football practice and every time they will send a ride and 3 minutes out they will cancel and send another ride that 10 minutes away! It's so annoying and such an inconvenience! Like why even send the ride! UNPROFESSIONAL TRASH!

Lyft never recognizes their mistakes but only blames customers. I was in rush to to Inari medical, Irvine CA for the first time. Searched 'Inari medical' in Lyft app and it gave me an Irvine address immediately and no alternatives at all. They popped up their result so quickly and in Irvine so I totally trust and select their suggested address. But the address is totally wrong and I have to spend another $20 and 30mins to take another ride to my destination. I asked Lyft for a refund as their address is totally misleading. However, Lyft admits the error but blames me for trusting their research result. They simply say it's their fault but will not do refund at all. Their email customer service is most terrible too. Never carefully read my complaints and answer my questions. Most terrible experience!. I am totally out of Lyft.

It cost me almost $400 a week to get back and forth to work so my boss was getting lift cards for me and also got me Uber cards well somebody I let use my gift card cancel the ride I didn't mind the $5 cancellation fee but they kept the $22 and told me they couldn't refund it back on my gift card so I'm not going to do that again but I want my $22 back and nobody's getting back to me so now I'm out $22 and the $5 cancellation fee they are a rip off $50 to get home when Uber only charges me 26 dollars

Im handicapped and me, my daughter and granddaughter used the app for a lift driver. Her name was Necole, first number of license plates JKK. My daughter smiled nice at the lady and asked are you Nicole. Lady said ya and looked at us an old crippled lady a young mother and a 15 year old with stuff animals. She said how many we said 3 of course. She said she didn't feel comfortable. She was a middle aged black woman. I know the real reason why she refused to take us home. She shouldn't be working for lift or any other company. Her car was dirty and wasn't even like most lift cars I've seen. So if your white and lift gives you a Nicole with license plate starting with jkk ask for a new driver shell leave you anyway because of the color of your skin. I'm 0.99 for sure. Our next lift driver asked how we were, we told him what had just happened. He asked if she were black we said yes he said it was because we were white. I hope this lady finds a nother job because she surely can't do lift or any other job if she is racist. Avoid her at all cost.

Lyft made me think I had several drivers on their way only to cancel each one and then say they're trying to find the closest driver, me and my kids were trying to go to a 4th of July festival with a friend of mine and it let me down! This isn't the only time this has happened this has also happened when I was trying to get to work. Lyft sucks it's an absolute useless ride share app that I do not recommend to anyone anywhere

Safety alert: Lyft driver in DC 6/25 drove erratically, was clearly lost until I put address in MY GPS, drove through a stop sign and straight through an intersection from the left turn lane and I made him stop before we reached my destination because I felt unsafe. But Lyft only offers $5 discount and a lot of canned BS about taking safety seriously. Customer service not their business model apparently - guess they aren't operating in the 21st century. I can't wait for Alto Rideshare to come to more cities.

I found repeated fraudulent charges by scumbags especially with Lyft and also some other businesses during the last two years. I never had to pay for those fraudulent charges, but it was a big hassle to keep changing my credit card number. So fed up, I put a freeze on the Citi card. I even wondered if it was an inside job by some person at Citi. Now, with a WFargo card, it just happened again! I'm going to look into "tokenization."

I love Lyft. Lyft is wwwwwaaaayyyy better than Uber. The customer service is great, the drivers are great.

So I got a ride today with a driver who was late picking me up and on top of that the car seat and the car was dirty and smelled so I did a review on him and then he tried to say I messed up his seats and when I tried to tell customer service this they did listen at all like they just took the driver side and would not listen to me they just keep sending messages saying that I still have to pay the 80 dollar for water damage to his seat when they where already like that hell now I'm trying to take them to court because this is bull $#*!

They charged me a $20 fee without my consent or even informed me about it. Unreal of a company. The worst experience you could ever have. Wish I could leave 0 stars.

I requested a ride 40 minutes before I had to be at work. The first driver was finishing a ride for 20 minutes and then canceled. The second driver canceled after about 10 minutes. By the time I arrived at work, I was well beyond receiving a citation. I then learned that Lyft has no customer service. Zero. Supposedly, customers can dispute a ride or a charge; that's pretty much it. Lyft is solely responsible for my loss of income and I have no means of seeking compensation. Awful company.

Stopped using Lyft in 2020 due to ongoing problems with intoxicated drivers and drivers refusing rides to me as a disabled rider Lyft has always failed to fix the problem I gave them a try again and noticed that are even worse Limited availability of old and dated cars, intoxicated drivers, drivers that do not speak English, Lyft is charging you a cancel fee when the driver cancels (they make you sweat to refund) Unsafe rides This is a spot that is overstaffed with managers, directors, CEO, vice presidents and is abusing drivers and riders Do not understand how are they still on business

I dealt with intoxicated drivers, drivers that were canceling or driving away, driving in an unsafe mode, as Lyft was always looking to the side I got my account suspended today and when inquiring they were unable to provide with a reason or evidence Lyft runs out of cars and the ones in use are old dirty with upset drivers Will ner use this company again

First problem, there is no way to contact the life human at Lyft. You have to reach out via their chat or email. Their standard response to any issue that is present it is "I am sorry that I am unable to help you. Thank you for your understanding."
I have been trying to apply for a driver position for several months. Initially the delay was incorrect information on a background check. The third-party they use for background checks corrected the information and resubmitted the report to Lyft. I did get a copy via email of the report when the background check company sent it to Lyft.
Lyft has still not updated their records and it is impossible to get anyone to do anything other than say "check with the background company ". The application is progressing nowhere as the background check company keeps telling me "check with Lyft ".