LyftReviews 907

I used Lyft in Toronto for NYE. Preordered the Lyft with my credit card and left my card at home for the night. Immediately after my 70$ payment was taken, my card was put on hold because lyft tried to charge my card an extra 180$ seconds later, and then a few hours later tried to charge me an extra 140$. I am beyond mad. SCAMMERS

We'd reserved a car in Katonah to attend a new years eve party and it had been confirmed. Arriving at the train station at 7:30, we were messaged that the driver had a delay and they would send another. They didn't. We had to miss the party and take a train home. Trying to contact Lyft is impossible. I sent a message on Facebook but nothing has been resolved. We spent 3 hours traveling and had expenses - all for nothing. This was most disappointing and ever effort to email has bounded. These car companies make it impossible to contact them when you have a situation.

Booked a ride with over 12hrs notice, it showed scheduled but no one ever showed up and at time of scheduled ride my request was deleted in the system(not by me).
Ended up scrambling to get a ride to the airport and missed flight.
Thanks Lyft...NEVER AGAIN

Just so you guys know, if you have been harassed or rudely spoken to by a driver LYFT will not refund you at all. I spoke to a supervisor about my issue and when I asked for a refund, he pretty much said "sorry can't do, but we have offers to look out for on Lyft" Terrible, unprofessional response.

Booked three hours before I had to be at airport. Continuously advised a ride was on the way, close, just a few more minutes, would be faster if I paid more - went from $42 to $135 for a 30 minute drive. I agreed and car never arrived for my trip to the airport, missed my sun destination flight, booked a month ago. Left with flight/hotel and higher cost travel options. Vancouver Lyft is a joke, do not use, unreliable and liars.

I ordered a ride for an appointment, for which I absolutely needed to arrive punctually. I was matched with a driver, and he cancelled at the last minute. It was too late for me to make other arrangements, so I had to miss the appointment. Of course, I was furious. To make matters worse, there was no way to report the issue on the app. The app has limited specific issues, about which one can complain. On top of that, there is no way to speak to a person, or report a problem that is not on their limited list. My lord, I absolutely hate that backward organization known as Lyft.

Look at these idiots trying to scam people Lyft you will go out of business soon iam deleting your app trying to charger 50$ for the same dam distance as i ordered from Uber just want to say F*** you Lyft I was a loyal customer but not anymore y'all don't defssrve my time or money

The driver never showed up and then canceled and I got charged. I then tried to get another Lyft and the same scammer accepted, saying he was there. Long story short, they charged me twice and there's no number to reach them at. Such a ridiculous business.

Lyft basically stole my money. On 11/21/22 I selected a ride from Lyft. The calculated cost of the ride was $33. After exiting my ride, I look down at my phone saying Lyft charged me $70. I have read that the price can change if you don't order within 10 seconds. This may have happened as I waited 5 minutes to make the order. However, going from $33 to $70 is an incredibly high increase for waiting 5 minutes to make the order.

I used them fairly regularly to go to a bar near me that is no more than a mile and a half away. Generally, the charge for this particular ride would range anywhere from $8-$12 per ride so imagine my shock one day to find out one ride had cost me $36! 36 f---ng dollars! They give no reason for this and insist that this is a proper charge. Well, f---k you Lyft. You lost a regular customer and hopefully by this review you will lose a lot more. I now use Uber I where the charges range from $8 to $9 per ride. They also don't have this crap in which they keep you waiting for up to 15 minutes because they keep switching drivers on you. I once paid for the premium service expecting them to arrive within 5 minutes and instead, I was kept waiting for close to a half hour but they didn't reduce my charge! Go to Uber where the charges vary only only dependent on what kind of car you want. I've never been kept waiting more than 9 minutes and their waiting time estimation is always on the dot!

I didn't even take a lyft... but had a LYFT driver in a dark Toyota VENZA(short guy) in HAMILTON at Upper Sherman & Mohawk ESSO... literally got out of his vehicle and tried to fight me. Literally came up and pushed me all because I flipped him off for being parked in the lane, blocking the only way in to pull in from the street. Basically this guys dangerous and at this point just hurting your company.

Maybe remind your drivers not to put their hands on people and to admit there faults as drivers.

And if you see this. You know where you were in the wrong. Treat people better, know your mistakes and learn from them, its hella easy

My driver did not wear his seatbelt and only one of three seats in the back had a working latch. It also smelled heavily of cigarettes. There is no way to comment on my ride on the app for safety issues.

Add 0 star for lyft. Riders not happy because driver hate lyft and hate lyft customers.

Someone mess outside off my car and lyft payme 0 dolar nothing and lyft riders want respect? Comon its not acceptable if i clean this mess by my self with my hands i wont respect to lyft riders

If you like having your money stolen and not returned - this is the company for you.
Bunch of greedy grinches who like to illegally retain funds auto-refilled (despite cancellation). Pieces of excrement... the kind you'll throw out a pair of shoes over after mistepping.
Managers are also unwilling to sort such issues.

I had been charged $67 just for 7 kilometers ride. No one pick up phone and no email replies, worst taxi company