LyftReviews 907

I booked a ride with Modi on 28 Jan from SeaTac Airport to lynnwood, I asked Modi to come pick me up where the taxi's were because I was strangling with my oversized bags and also I was not feeling too well I after being in a 21hour flight, he said that's not how the policy work which I understood, I asked him to cancel my ride since a Taxi was more convenient for me at that point which he responded with "Good luck " he then started the ride without me making it impossible for me to cancel,I later received a full charge on my account, I tried reaching lyft unsuccessfully, I was also feeling unwell hence I needed time to rest and medicate myself. Today I found your website and decided to leave a review because no one deserves that treatment and wrong charge, it makes lyft feel unsafe

I was waiting at the assigned place at the airport and someone apparently got in my lyft and the driver didn't check and drove them to the location i was supposed to go. Rider was probably from out of town and didn't really know where they were going either.
Lyft charged my account and even though i sent a receipt from Uber since i was now stranded, they never credited my account. What can you do? Bad customer service to say the least.

See video. I mostly don't like some of the charges they have taken from me. For some reason despite the fact that I have a video, this site won't me submit unless I write the correct number of characters in this box.

Never, NEVER again I'll take a ride with this lousy company. They charged for priority when I asked for standard

I requested a ride from Lexington Missouri to Kansas City MCI airport on the morning of January 25th. Driver did not show within the agreed upon time. Tried to follow up to see if he was on his way no way to do that. No one to talk to no customer service to call. I had to call an fried and ask if they could take me and thankfully they could. It could have been a big disaster not getting to the airport and catching my plane. I cannot count on these guys. I will not use them again. I am deleting the app. I was not charged.

Lyft is a terrible company to drive for! I drove part time for Lyft for 3 1/2 years. 3574 rides, always 5 stars, 96% pickup percentage. I was discharged by the company because they accused me of asking riders "something that made them feel uncomfortable", 5 and 6 months ago. They said that this happened two times and gave me the dates. I asked them what I said. They never responded to anything that I wrote to the "person" deactivating me. No one from Lyft will ever talk to you about the accusation. I did ask just prior to my "deactivation" if any of the larger amounts that riders were being charged due to inclement weather would be passed along to the drivers. They tend not to like those kinds of questions. Driving Lyft kind of worked for me because I could do random hours, even though the pay is awful. Most nights brought in less than minimum wage, after gas and tolls, but it was a little better than nothing. The most that I ever made in a given day was $185.00 for 14 Hrs., even though the app is supposed to shut you down after 12 hours. Rides were steady. That breaks down to $13.21 per hour. The people that tell you how great they are doing are either lying, or just not good at simple business math. Additionally, the GPS included in the Lyft app is DANGEROUS. It led me into multiple one-way streets in the wrong direction, and onto RT 22 in NJ going the wrong way. This highway is divided at the point where this occurred by several hundred feet with buildings between the lanes, so where this happened, there was no way to know that I would be going the wrong direction. Another problem with Lyft is that they are extremely cautious about making sure that the drivers are who we say that we are, while about 25% of the riders that I picked up were not the person that the app told me that I was picking up. So, if you don't mind being paid less than a panhandler while picking up people who are often drunk, on their way to a hotel for sex, stink of weed and often on drug buys, this may be the job for you. At some point the state legislatures will need to step in to deal with some of Lyft's practices and areas that need attention, which will be very costly to the company, but they are making plenty at the expense of their underpaid drivers.

One of the worst job is lyft driver,
Because lyft company stole lot of money from drivers
They don't pay fair money to drivers
Always I asked passengers how much they charge you thats why i said they stole driver money
From Orange County to LAX charged the customer $300 and they pay me $109. This is one of the example

Took Lyft to the airport with my family. Ride was uneventful and even gave a 20% tip. So what does the driver do? When I looked at my credit card bill 2 weeks later, charged an extra $80 for a damage fee that never occurred. The driver is committing outright fraud and theft. Tried to file a complaint by app and online. Had to try several times to get it registered. Lyft has no live customer support to discuss or help. Proactively contacted my credit card company to put both the damage fee and tip on hold. Lyft does not hold their drivers accountable and certainly don't screen their drivers to any acceptable standards. STAY AWAY!

I received an unexpected e-mail from Lyft regarding with behavior that I did not behave in a negative matter towards drivers. Yes, I could understand that at this very moment, your company has already implemented policies, and I do not have a Lyft account, that Lyft account associates with my health insurer, because of my disability. The only way that I have directed to the driver nicely is that I wanted to show him how to get to the shortcuts to highways to my appointments, and he told me that he needs to go about the GPS whatever has been given to the Lyft company. Then, I said to him, that's okay if he's taking to the route. No offense, but, I don't see why anyone would ratted on me by complaining to the dispatcher about me, in regards to blatant disrespect. I would NEVER disrespect no drivers under any circumstances. Never... And, I've never have been warned by your e-mails regarding with the negative feedback from drivers in which that I did NOT cause a problem. I felt like that I've been accused of that kind of blatant disrespect, in which that I didn't do anything about that, nor threatening, assauting nor mugging drivers. All I did is asking the driver nicely to do some alternatives as shortcuts (i.e.: from Astor Avenue to Gunther Avenue with Stillwell Avenue and continuing on to Hutchinson River Parkway North or heading down to I-95 north direct. No arguments, nor offenses... I respect every single drivers as always. As, I said, the Lyft account is not miine, and it was referred to my insurance of Elderplan, Homefirst logistic ride department. They're the ones who had their bill under your establishment. Please, take it up to them... Not me...
Thank you for your understanding.

1/25/2023, make reservation with Lyft. Waited 45 minutes, to have the app tell me to wait while Lyft looked for a driver. 15 minutes later, Lyft cancelled the ride because drivers were not available; but asked if I wanted to schedule again for a much higher price. Changed my reservation to Uber, 10 minutes later I was on my way for the same price as my first reservation with Lyft. Don't use Lyft in St. Mary's county, they will leave you waiting and then cancel.

Let me start by saying I ALWAYS leave a tip. UNLESS I HAVE AN ISSUE.
I took a ride 5-7-21 I started with a tip then after the ride I decided not to give one. I paid my FARE. You can't force me to tip!
Lyft TOOK MY MONEY WITHOUT MY PERMISSION ANYWAY ALMOST 2 YEARS LATER. Needless to say I won't be riding with them again and IF by chance I HAVE TO I will not tip another of lyft's drivers EVER AGAIN!

I have been trying to reach Lyft and it seems impossible. My upfront rate was different than drop off. The address was even different for drop off than what I put into the form. It's simply ridiculous and poor customer service that you cannot dispute a charge or even get email support.

I booked a trip from the Bronx to Brooklyn for my 16 Year son I was waiting for him outside my house and I saw him talking to the driver I went over and I saw that my son property was on the back seat I try telling him to open the door and he wave at me saying no and Drove off. I reach out to Lyft made a claim next day I get charge $80 for damages and 2 pictures claiming it was me. Reached out to lift no help. First time this happens to me been a customer over 2 years, I will not used lift ever again they have lost a good customer and my family as well over a greedy driver.

Booked a ride that quoted the price of $29 that Ive taken multiple times and when I get to my destination and go to tip and rate the driver I see I was charged $66. Of course you have to go around the world and back to contact anyone and after emailing back and forth a week later they say I was not over charged. Needless to say this is my last right with them because if u change the rate to whatever after u quote a price and there was nothing unusual that happened and I cant call a talk to or live chat anyone I dont need your service.

I received a gift card as a gift.When removing the strip part of the code was also removed. I spent over thirty minutes with the app robot or person. I sent them the pictures of my card that they requested over many times.No help whatsoever,They ripped me off of fifty dollars!

My passport and my kids birth certificate and other documents plus laptop was stolen while I picked customers of Lyft no one at the Lyft is help me to retrieve my bag which I know which customer who stole my belongings since I was generous to pick them up from that location I shouldn't refuse the ride since I didn't want to discriminate and now they stole my belonging Lyft isn't doing any for there driver important documents and his family documents was all in there the bag

I requested a 1 way ride from the airport which is about 15 minutes away. They charged me107.0012.00 for priority pick up which I didn't request and 57.00 for prime time plus 267%. Complete BS. I disputed it but they made me pay anyway. Willl never ever use them again!

I'm a disabled veteran
My apt building was going through extensive renovations and I had to relocate to a nearby hotel.
Five days prior to my relocation. I created a Lyft account, downloaded the app, verified my cell phone and submitted my billing information. Everything seemed fine.

The day of my relocation. I tried to schedule a pick up time and I was told I needed to submit a secondary bank card.
What an a**** move. I was not informed of this not until the last minute and had to scramble for alternative transportation.
Customer service has been completely useless
Their approach is "RTFM"
They just copy & paste instructions instead of providing hands on assistance, correcting the problem while accessing my account.

During my most recent cust. Serv. Chat, the first agent did not get back to the chat session and closed it after 24 hours without resolving the issue. The next one did not help with my simple request and ended the chat session. I submitted an issue with my 2nd ride and no one from Lyft responded. It was just generic and sometimes odd chat responses that draged out for no legitimate reason. However, my very first customer service chat was helpful, and the first ride was good. Update: All subsequent rides were good to great (as expected by a large company). Also, the app is easy to use, and the occasional discounts are okay.