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Luxe DHReviews 85

4.1

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Luxe DH Reviews Summary

Luxe DH has a rating of 4.1 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luxe DH most frequently mention customer service, designer handbags and perfect condition. Luxe DH ranks 17th among Handbags sites.

service
11
value
9
shipping
9
quality
10

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Top Notch!
August 13, 2015

It was a pleasure dealing with Andrea, and the Keepall that I received was exactly as described. If you are considering the purchase of a pre-owned luxury handbag, luggage, or accessory you can purchase with confidence from Luxe DH.

Date of experience: August 13, 2015
Canada
1 review
6 helpful votes
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Rikki's Customer service
July 22, 2015

I live in Canada, and have been on the site looking for the right travel bag.
I found a great Louis Vuitton Keepall.
Rikki was exceptional! Great service, answered any questions I had, she is my trusted go to girl. Customer Service was above and beyond. I will not hesitate to purchase from Luxe again again. In fact I did later that same day! Thank you so much Rikki you made my day.

Date of experience: July 22, 2015
Virginia
2 reviews
11 helpful votes
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I have purchased several Louis Vuitton bags from luxeHB. My greatest pleasure was when I discussed what I wanted with Andrea who works there. She helped me to obtain the perfect handbag for me during a phone conversation. It doesn't get any better than that So if you need that personal touch just ask for Andrea.
Brenda

Date of experience: July 8, 2015
New York
1 review
2 helpful votes
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Georgous
June 12, 2015

I have purchased 5 purses and they are fabulous bags.

Date of experience: June 12, 2015
California
1 review
16 helpful votes
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To be honest, I came in thinking this place was a scam. Extremely low prices and a payment plan on luxurious items? Boy was I wrong. The people that work here are the most sweetest people ever. They really care about you and are really driven to get you your item that you most desire. Thank you very much for all the great customer support you have provided me, I will deff be using LuxeDH again when I'm in need of a new wallet :)

Date of experience: June 5, 2015
New Jersey
1 review
0 helpful votes
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I absolutely love working with Miss Quintana and Miss Aranguren. The customer service with these two are wonderful. They are easy to talk too and will find you just about anything you are looking for. The payment plan is perfect and easy to work with. You can still stay up with fashion while still being able to pay your bills.

Date of experience: May 28, 2015
California
1 review
1 helpful vote
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Excellence 5 stars
March 26, 2015

I have discovering with LUXE DH... so far I have spent almost $8,000.00 with

These handbags... Mrs. Quintana is number one customer service and great

Helper... I am wishing whoever reading my comment... should order and support

This company... cause they are honor their words and great services...

Date of experience: March 26, 2015
Kentucky
1 review
1 helpful vote
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Extremely pleased
March 18, 2015

I was looking for a particular bag for my wife and I found it on LuxeDH. I had some concerns and they were answered the same day. I dealt with Nestor, he took care of everthing for me and shipped the bag out the next day. He kept me informed thru emails and the bag arrived in just a few days just as promised, and in the condition stated on the website. The pics are the actual bag you are getting. This bag was a vintage bag without the dust cover, but they put it in a very nice generic one, wrapped and packaged nicely. We couldn't have been more satisfied with our purchase. This is a website you can trust and purchase from without worry.

Date of experience: March 18, 2015
Florida
3 reviews
1 helpful vote
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SUPER EVERTHING
March 17, 2015

I talked to the online chat, I wanted additional pictures of a LV handbag. They sent the additional pictures within hours. I ordered the bag that day, and received it the next day! It is perfect. The whole experience dealing with them was super. The first time I have shopped with them and it won't be the last. :)

Date of experience: March 17, 2015
California
2 reviews
19 helpful votes
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I was told my purse was going to get delivered on Valentines day. My husband waited all day. We wanted to celebrate Valentines but can't leave the house because of the package supposedly getting delivered. I called FedEx and according to my tracking # it wasn't going to get delivered until Tuesday, 3 days later than we were promised. My husband is not happy/disappointed. I'm not happy either because it just ruined our whole day, Our valentines day! Now I'm thinking if I should just cancel my order!

Date of experience: February 14, 2015
Alabama
1 review
3 helpful votes
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Received my handbag today
January 23, 2015

Received my handbag today. It was on time and I am very happy with my purchase.

Date of experience: January 22, 2015
Florida
1 review
2 helpful votes
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Third time and very happy!
January 19, 2015

Third time and very happy! Great service before and after!

Date of experience: January 19, 2015
New York
1 review
15 helpful votes
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Wonderful company!
January 9, 2015

Wonderful company! I purchased numerous items and they were all in beautiful condition but most importantly, authentic. I bought Vuitton and Chanel purses and accessories and will continue buying them from LuxeDH in the future. Their layaway is very convenient and customer service responsive to all concerns. Overall I highly recommend them for authenticity and excellent price.

Date of experience: January 9, 2015
Georgia
1 review
3 helpful votes
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Love the service
January 8, 2015

Love the service - love the bag! Fed-Ex just delivered it. I ordered I think on Sunday. Thank y'all so much. My new favorite shopping website!

Date of experience: January 8, 2015
New Jersey
1 review
0 helpful votes
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Awesome experience, Andrea was very knowledgeable about products and very responsive to my emails. The Louis Vuitton "Eva" bag I had ordered was in perfect condition. Came with box and bag also a tag of authenticity. My fiancée was very excited opening up Christmas day and I thank Andrea for making it happen. I would highly recommend ordering from Luxedh it was my first time buying and I am very pleased and will continue to shop through them.

Date of experience: December 27, 2014
Iowa
1 review
1 helpful vote
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Received my Louis Vuitton bag today and could not be more pleased! It it is in beautiful condition and i am thrilled with it! It is clearly authentic - something one worries about when ordering on the internet. The leather and hardware are in excellent shape. Special thanks to Andrea who emailed and called me when the bag i had wanted was already sold. She located another and we got it all worked out very satisfactorily. I will definitely order from you again and will tell all my friends. Thanks for going to extra mile to satisfy a customer, You impressed me!

Date of experience: December 22, 2014
Indiana
1 review
2 helpful votes
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I wanted to purchase a nice handbag for my wife for her birthday. I stumbled on your site as i cruised the net. I trully have no knowledge of the different sizes and patterns that Luis Vuitton has to offer. Andrea was very helpful in helping me finally narrrow down my choice. /she even gave me an original dustbag with my order. Because of this experience, you'd be seeing a little more of me or my wife on your site, since my better half is self confessed "bag nut"

Date of experience: December 5, 2014
LuxeDH T. — Luxe DH Rep
over a year old

Hi Lucio, I am so glad you are satisfied with your purchase. We strive to be the best and to assist our customers promptly. We appreciate your business!

Andrea Quintana
Customer Relations Expert
954-362-9502

Texas
2 reviews
4 helpful votes
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Please have the fed ex shipper leave in secure mailbox.

Please do not require a signature.

Date of experience: December 4, 2014
LuxeDH T. — Luxe DH Rep
over a year old

Hi Laura, thank you for your message. We sincerely apologize for your frustration, but our shipping and delivery policies are to ensure safe and secure delivery of your items. We can work with you to set a date and time for delivery if that helps. We appreciate your feedback; please let me know if I can assist you further.

Warm Regards,

Andrea Quintana
Customer Relations Expert
954-362-9502

North Carolina
1 review
2 helpful votes
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The handbag was brand new condition!
November 27, 2014

The handbag was brand new condition! 2 day delivery! 100% authentic I will never shop anywhere else for luxury items for my family thanks to their staff professionalism... And high quality products and service!

Date of experience: November 27, 2014
North Carolina
1 review
0 helpful votes
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I love this website!
November 21, 2014

I love this website! My first time to buy from luxeDH it was great customer service! When I called got right though to a live person! When I emailed got right back to me. I have never bought pre-owned Louis Vuttion products before. I received my bag today, It's a beautiful bag like new! I absolutely love it! I will buy from LuxeDH in the future.

Date of experience: November 20, 2014