Luxe DHReviews 85

This will be the fifth LV item i have purchased from this site. I was very hesitant to do this, but after i got my first bag i was hooked because it seemed like it was brand new. No scratches or anything on it! So i went to order more. However, i just ordered a LV wallet, and was expecting the same great quality that I always get, but after i opened up and box, cut off the tag, and started looking at it, I saw that a lot of the monogramming was worn off, which made the wallet look very used! This is the first time this has happened, but paying over 600 for a wallet, i expect it to be in great condition. So i emailed Luxedh to tell them how disappointing this was and to see if i could return it for something else, and they would not do it because the tag had been removed. So needless to say, I will never order from their website again. So beware, if you do order, make sure u leave the tags on and thoroughly inspect it before removing the tags.

After horrid experiences with other luxury good re sellers,
LuxeDH was a wonderful surprise! I had a sales associate contact
Me immediately and stayed in contact until the product was in my hands.
Product was delivered to my home in perfect condition AND AUTHENTIC.

No complaints what so ever!
P. s LuxeDH, give Andrea A a bonus, she's the exact mirror image
Of what customer service should be ALL the time!.

-Vincent T

I love great customer service and that's what I got from Andrea. Although the bag descriptions have measurements, etc., it's still hard to know what the bags look like and if they will go over your shoulder, etc. I returned my bag a couple of times, and Andrea worked with me until i got the right one. She never seemed exasperated at my requests and was always kind and helpful. I finally got the right bag and I'm really happy about it. Thanks, Andrea?

They have excellent customer service! Andrea was very helpful when I couldn't decide on one of three bags. She promised it looked brand new and it came like it just walked out of store. I was wary buying on line, especially that it wasn't authentic. The bag was almost 1,000 dollars so that made it even more scary. I brought it to the Louis Vuitton store despite the websites recommendations. They verified the authenticity immediately which brought a smile to my face. I like their 3 day return policy for any reason which brought me to even make the purchase in first place. I'd shop here again in a heartbeat!

Gave my mother a gorgeous Louis Vuitton travel duffel and it was absolute perfection! Andrea was very helpful and followed up several times to answer any questions and guarantee my satisfaction. Great experience.

As of today april 9 2016 voicemail still tells you the office will be closed feb. 15. Impossible to leave a voicemail, often takes 8 to 11 tries to actually talk to a live person. The shipping is simply impossible. You have to be actually present to sign-no option to pick up at Fedex office, or signing of door tag. Arranged for two day shipping, arriving saturday so I would be home!, they forgot to mark it saturday delivery, so now I get to stay home monday as well. Improve these issues and I might return as a customer.

Poor customer service. When placing an order with he company they email you, and follow up with a phone to confirm, during the process they neglect to tell you that someone has to physically be home to accept the delivery. Anyone in the working world knows that is going to be a hardship since stated delivery is between 10:20-2:30pm. If they would disclose that prior to preparing the shipment an alternate address could be used, however that would take an additional effort on their part. To add insult to injury, if the item is shipped back, they charge you shipping again. Will not purchase from them again.