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Luvyle Reviews Summary
Luvyle has a rating of 2.5 stars from 471 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Luvyle most frequently mention customer service, credit card and poor quality. Luvyle ranks 104th among Women's Clothing sites.
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I left several messages regarding the status of my order. I have not receive a response as of yet. I paid express shipping and my order should have been already delivered.
So luvyle responded a few days ago to my last review stating check your email for your refund. They didnt even send me an email. And I thought their financial system was down? Liars! Schemers! Send me my refund already. It's been like 5 months!
Dear Customer
Thank you for your order and post here.
We are so sorry for the delay and the size, quality problem you mentioned. We are always working on improving our service.
Could you please send us your order number and some pictures of the real items you received to [email protected] so that we can confirm with the relevant department and better solve your problem.
We have also cancelled the rest items of your order and sent the refund status to your email address you left us, please check your inbox and let us know if anything you need our assistance:)
Luvyle
It would be great to get my purchase which I have made in April... But everything indicates that it won't happen. I bought few things as a gift for someone and thanks a lot for f*cking up my best intentions. I want my money back!
PEOPLE-DON'T BUY ANYTHING IF YOU WANT SAVE YOUR TIME AND MONEY. THEY ARE A BUNCH OF THIEVES AND CHEATERS!
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Luvyle
I placed my order on 5/15/17 for three items. ORDER# *******
It took them two weeks to send me a confirmation of my order. They sent me an email statung that one of the tops I ordered was No longer available. They asked if I wanted to exchange for another top. I said No.
Why would you advertise it but tell me its not available?
One month later I received the other 2 Items. Nothing like the picture; the dress was horrible, Cheaply made, the top looked like it was a $3 shirt. I decided I would just take my loses on the clothes but requested my refund. Until now I have not seen my refund for the top that was back ordered: I have sent them numerous emails regarding my refund.
No Credit yet.
People save your money Do not order from Luvyle their clothes and business etiquette is horrible!
So upset I regret ordering from these ppl
Dear Customer
Thank you for your order and post, so sorry for the delay and inconvenience.
We have sent you an email about the refund status to your email address you left in our site, would you please check your inbox? Thank you.
Luvyle
So its been a month and half still havent gotten any of the items I order and tracking number for one item that does work this company is awful will never order from them again
Dear Customer
Thank you for your order and post here.
We are sorry to let you wait for such a long time.
We have sent you an email about the order status to your email address you left in our site, would you please check your inbox? Thank you.
Luvyle
This company will not send out item of clothing within days stated on delivery. I paid extra for up to 8 working days and Im not on my 26 day waiting. This company is bent, it should not be allowed to advertise on instagram or Facebook.
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Luvyle
I HAD VERY LOW EXPECTATIONS WHEN I ORDERED HERE BECAUSE THE PRICING IS SO INEXPENSIVE, BUT WAS PLEASANTLY SURPRISED. THE QUALITY WAS WAY BETTER THAN I EXPECTED AS WERE THE FABRICS. FUN STORE FOR FASHION. WILL ORDER AGAIN.
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a nice day:)
Best Regards
My order number is *******. Ordered ages ago. Have continuously been ignored to cancel my order and refund my money. They ignored me until I started telling everyone my experience on social media. They have finally contacted me with now a drawn out excuse that it is going to take up to an additional 30 days to receive a refund. They are scammers. Do not believe the positive feedback. Not possible. I would be surprised if they deliver to anyone. DO NOT BUY FROM THEM
Dear Customer
Thank you for your order and post, so sorry for the delay and inconvenience caused.
We have sent you an email about the refund status to your email address you left in our site, would you please check your inbox? Thank you.
Luvyle
Ordine effettuato in data 18 maggio 2018, mai ricevuto riscontro ma naturalmente l'importo è stato subito addebitato sulla carta di credito.
Ho scritto più volte sulla loro pagina instagram ma nessuno mi ha risposto, oggi ho visto questa pagina e ho scritto anche al contact di luvyle ma non conto di avere riscontro nemmeno da qui
Esperienza negativa, soldi persi, da non ripetere e da non consigliare a nessuno
Dear Customer
Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Luvyle
I have not received my order till date even though I have paid money. And they are not responding to my messages. PLEASE DO NOR ORDER FROM LUVYLE. THEY ARE A SCAM!
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Luvyle
This company does not try to be better as I see it, but it's also a mistake in me that I did not read the reviews and ordered the product from them.
You do not do this, first read the reviews! I ordered the product on May 13,2018 and in the address indicated only district mistake. But this is really nothing, will be possible even not do that. Anyway, good that I did it, I wrote them by email and they answer, notes, of perfect everything ok, now we changed your address. I am with pink glasses waiting for order after 3 week I asked them, whatsapp, why I still didn't have my order, dadadada answer! As you change your address it took time to change it bla bla bla, we still didn't send it. Perfect! Now I wrote that cancel my orfder, they wrote that we already sent it that we can't cancel it. They gave me tracking number where bI check it, it still didn't send.
I know now someone will come and sorry for delay for misstake, for inconverience, and will ask my order number to check bla bla, open your eyes and check, my order number is *******. Cancel this order! I don't need any shipments from your side! I will not dress this stresseful dress, return my money!
Dear Customer
Thank you for your order and sharing.
We are sorry for the problem you mentioned and we're always working on improving our service.
We have checked this order and sent your order status to your email address, please check your inbox then let us know if anything you need our assistance:)
Thank you
Luvyle
It is a complete scam. I placed an order on March 23rd for three items. After waiting weeks for the shipping information I reached out April 17th. Three days later (April 20th) they responded, informing me that the tracking information would be sent within 48 hours. Three days after that, April 23rd, I finally received the tracking information, at which point they notified me that one of the items in my order would be delayed, without any anticipated ship date. I kept checking the shipping information but the tracking was not updating, so finally on May 24th I reached out again. They wrote "Usually delivery takes up to 10-20 business days (or 15-35 natural days). Unfortunately recently some packages show slight delays. It is confirmed by the shipping company that most packages will be delivered within 28 days, while a small percentage of the packages will be delayed up to 38 days. We would appreciate if you kindly track your parcel online and wait for more days. If no valid online information is being updated or your package cannot be found in your local post office by then, we will contact the shipping company to check for you again.
We apologize again for the delay and any inconvenience this may have caused. Thank you very much for your support and understanding."
Furthermore, at this point, I was told that the item that was delayed was no longer available and I would have to select a new item. I asked to get refunded for the item as I no longer want to place any further orders with this company and received no response. As of today it has been 38 days since the item allegedly shipped, the very last day they estimated it could be delivered. The items are still not here. I have notified the company and have not heard back from them.
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Luvyle
I ordered clothes first week of Dec 2017, received them end of Jan 18. Asked for refund as the clothes are horrible quality. Its nearly end of May and they keep telling me the same lies in their emails about some imaginary issues. Total Fraud and SCAM, stay away
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused.
Would you please offer us your order number and the problem with your order to [email protected] so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Luvyle
I wanted an appropriate gift for my Moms birthday and this handmade silk scarf only agreed to be perfect for her. She loved the floral pattern of the scarf. The delicate pink hues of the scarf matched her dress. She wore it as soon as she opened the gift box and so many of the guests complimented her. She was beaming wearing the scarf all throughout the evening.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
I fell in love with a Black Chiffon I saw on Luvyle. Not only was it as elegant as described, it came in an impressive on time delivery. The quality is way more than I could have hoped for. Initially I was apprehensive about the size, right now I feel so perfect in the cloth. I might be going broke very soon... Love you Luvyle.
Dear customer,
Thank you for your comment which is everything to us.
Luvyle spares no effort to offer customers a great shopping experience. We respect every customer with politeness and kindness. Our customer services exist because you need us. Thank you a lot.
Have a wonderful day.
Luvyle
Luvyle is a total fraudulent company... they never gave me my refund, they stopped responding to my emails, and the clothes I did receive were crap! So pissed off at this company! DO NOT buy anything from this website!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
Like most people, I had reservations about buying a dress online. I purchased 3 dresses and I couldn't be happier. They arrived quicker than I expected and the dresses are gorgeous. Perfect quality and very well made. I would absolutely recommend it based on my wonderful experience.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
Large variety of dresses in all shapes and sizes. Color swatches were exactly what I expected from the website. Material was good quality. Quick response
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
Fantastic online shop! Sizes are always perfect and the have high quality tissues. I highly recommend it! Love my backless dress so much.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
I ordered something that after 6 months I do not remember what it was and they sent me an email to ask for my phone number for the courier service as it was "expedited delivery"!
I sent them an email to ask about the item and they never responded!
Dear customer,
We found that you already have reviews on site jabber and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
Order number? And the problem with your order to [email protected] so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.
Thank you and Have a nice day!
From the business
Dresses, Free Shipping and Low Prices on the hottest sexy Dresses, Tops, Bottoms, sexy clothes and more from Luvyle.com. Huge Selection. Safe secure and private shopping with free upgraded priority shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer
Thank you for your order and post here.
We are sorry to let you wait for such a long time.
We have sent you an email about the order status to your email address you left in our site, would you please check your inbox? Thank you.
Luvyle