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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Good. I called before my products arrived regarding when the 14 free trial period would start. I was told Lumpiness gets confirmation when the products have been delivered.
I have been shipped items I never ordered. Shipment still has never been received.
Getting in between pages was kind of difficult. I had to touch it two or three times before it would move so maybe it was frozen.
Even this page does not want to move forward or back.
Ready to experience the make-up that was received recently. Hopefully this will be a great product for future use.
The brush that came with product was junk! Almost half the bristles fell out by me just swiping clean brush across the palm of my hand.
Left me disappointed from the start
Delivery was quick and responsive! Product is easy to use and perfect for my skin!
I had a problem with the delivery, but it was resolved quickly.
I have only had it a few days but so far I like it I hope it last long for the price
Contacted same day to cancel order, called again 2 days later, guy said sorry already shipped. 3 days after that I got a text that my order was being shipped (after he said it already was)…
This is the first time I have tried their full coverage I can definitely tell a difference in the full coverage and the regular coverage. Was very well pleased. Went on so smoothly and looked fantastic. Will definitely be buying this again!
I know I ordered TAN, I received 2 bottles of foundations with numbers on them. Shade 090 and 100.
Not sure which one is TAN so I used them both.
I just wanted the foundation. I don't wear eyes shadow or lipstick and you sent a bunch of stuff
I have used the product and have tried to get the spray to go only on my face but it gets in my hair and it's very difficult to rinse out.
So it makes my makeup routine much longer than it should.
It took over 2 weeks to receive my order. I will not be using your product after this..
It feel great on my skin and is a good match for my skin tone. The delay in receiving it could have been the USPS.
Although my package arrived with a packing slip stating many items were included, only the silk foundation was in the package. When I emailed about it, the email bounced back as undeliverable.
I picked the wrong color. What a bummer! I'll call customer service.
I found it easy to order tho I think the shades are a little generic. I think there need to be a few more in between
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members