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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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When I initially found this company/website, I was really looking forward to trying out the primer/foundation/concealer…When I received my first order, I forgot to read the fine print and it automatically had me signed up for a subscription of $77 per month or so…I found those products made my face orange and REALLY CAKEY (wrong shade of everything) GROSS! To boot, it took me several attempts to cancel! I was not happy that my bank account kept being drained…It ended up costing me around $250 in total before I figured out how to cancel the subscription! So now I have four or so packages of this stuff that I'm not gonna use! I do have one thing I love…The eyeshadow palette is fire! Great job on that! The colors are so vibrant and awesome…I'm hesitant about buying from this company again but I was very impressed with the quality of the eyeshadow palette.
I haven't had enough time to give a review. I am waiting for a package and sent a gift for family member a package to try. Waiting to see how things go. Haven't worked much with the company only one order.
Still playing around with my new makeup and so far I like the color match and air brush finish look.
Ordering was easy and it came quickly. Love all three products!
Mediocre product and service. Returning the product should be easier in my opinion.
I tried it. But it didn't cover well at all. Will try one more time.
The color didn't match my skin tone. And it didn't go on as smoothly as they said it would.
I love the the free trial items but don't like the concealer but they went ahead and let me keep me so no inconvenience of having to go to the post office and sending it back. I orders the foundation now hopefully it's true to color 🤓
I ordered off FB ad trial. Initially charged my card when not authorized. Order received but additional products included that were not ordered with no indication if free samples or charges listed on the receipt. Unclear information on shipment. Product ordered are as drs tubed and provide flawless finish.
I love the Foundation Spray. It's so lightweight and looks do natural on my skin.
I do not believe that I ordered all that was sent.
It was supposed to be a trial, and then I agreed to a concealer.
Not sure why I was charged so much when it should be a trial and I agreed to 1 product.
I placed my order on Dec 5 then I got an email in Dec 10 its on the way and received my product by Dec 13. I got a text today if I want to buy the product or returned it. I sign up for 14days try it before you but it. Today Dec 21,It's not even 14days I'm already receiving a reminder me being charge or return it. It's not even giving me a 14days trials for the product. This is not enough time to be satisfied with the product. It's only 8days today Dec. 21. What promised to your promotional should stick with it. So far disappointed with the long period of time getting the product and being rush to be charge for it.
Don't buy they don't ship in a timely manner! They post a tracking number and it is no good. I personally have done alot of business and the Chinese and other out of the country business (and they don't tell you) so you dont try to cancel. Oh yes still haven't received yet and its been over a month
Good service and I'm enjoying product works well on my skin and covers up black spots! I love the results
I got more then I was suppose to get, just wondering if they took off
LUMINESS is a great product! I'm able to do my makeup so quick and it really looks great on my mature skin!
I really like the make up. I need to exchange it for a different color.
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...

