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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,345 reviews

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New York
1 review
0 helpful votes
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Makeup Glam
January 2, 2025

When I initially found this company/website, I was really looking forward to trying out the primer/foundation/concealer…When I received my first order, I forgot to read the fine print and it automatically had me signed up for a subscription of $77 per month or so…I found those products made my face orange and REALLY CAKEY (wrong shade of everything) GROSS! To boot, it took me several attempts to cancel! I was not happy that my bank account kept being drained…It ended up costing me around $250 in total before I figured out how to cancel the subscription! So now I have four or so packages of this stuff that I'm not gonna use! I do have one thing I love…The eyeshadow palette is fire! Great job on that! The colors are so vibrant and awesome…I'm hesitant about buying from this company again but I was very impressed with the quality of the eyeshadow palette.

Date of experience: December 22, 2024
Louisiana
1 review
0 helpful votes
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So far so good.
January 2, 2025

I haven't had enough time to give a review. I am waiting for a package and sent a gift for family member a package to try. Waiting to see how things go. Haven't worked much with the company only one order.

Date of experience: December 22, 2024
Texas
1 review
0 helpful votes
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Still playing around with my new makeup and so far I like the color match and air brush finish look.

Date of experience: December 22, 2024
California
1 review
0 helpful votes
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I am so amazing for the complete packages.
Thank you so much.

Date of experience: December 22, 2024
Illinois
1 review
0 helpful votes
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Love the whole set!
January 1, 2025

Ordering was easy and it came quickly. Love all three products!

Date of experience: December 22, 2024
New York
1 review
0 helpful votes
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Thanks
January 1, 2025

Thank you. I am learning how to use it properly. Not sure yet if I like the primer

Date of experience: December 22, 2024
Virginia
1 review
0 helpful votes
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Review
January 1, 2025

Mediocre product and service. Returning the product should be easier in my opinion.

Date of experience: December 22, 2024
Minnesota
1 review
0 helpful votes
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Can't give review right now
January 1, 2025

I tried it. But it didn't cover well at all. Will try one more time.

Date of experience: December 22, 2024
Colorado
1 review
0 helpful votes
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It's ok
January 1, 2025

The color didn't match my skin tone. And it didn't go on as smoothly as they said it would.

Date of experience: December 22, 2024
California
1 review
0 helpful votes
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I love the the free trial items but don't like the concealer but they went ahead and let me keep me so no inconvenience of having to go to the post office and sending it back. I orders the foundation now hopefully it's true to color 🤓

Date of experience: December 22, 2024
Florida
1 review
0 helpful votes
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Order procrss
January 1, 2025

I ordered off FB ad trial. Initially charged my card when not authorized. Order received but additional products included that were not ordered with no indication if free samples or charges listed on the receipt. Unclear information on shipment. Product ordered are as drs tubed and provide flawless finish.

Date of experience: December 22, 2024
Florida
1 review
0 helpful votes
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Great Product
January 1, 2025

I love the Foundation Spray. It's so lightweight and looks do natural on my skin.

Date of experience: December 22, 2024
Illinois
1 review
0 helpful votes
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I do not believe that I ordered all that was sent.

It was supposed to be a trial, and then I agreed to a concealer.
Not sure why I was charged so much when it should be a trial and I agreed to 1 product.

Date of experience: December 21, 2024
Virginia
1 review
0 helpful votes
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Shipping process is longer
January 1, 2025

I placed my order on Dec 5 then I got an email in Dec 10 its on the way and received my product by Dec 13. I got a text today if I want to buy the product or returned it. I sign up for 14days try it before you but it. Today Dec 21,It's not even 14days I'm already receiving a reminder me being charge or return it. It's not even giving me a 14days trials for the product. This is not enough time to be satisfied with the product. It's only 8days today Dec. 21. What promised to your promotional should stick with it. So far disappointed with the long period of time getting the product and being rush to be charge for it.

Date of experience: December 21, 2024
Florida
2 reviews
0 helpful votes
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I don't know what to say here... Except that it was easy to order.

Date of experience: January 6, 2025
Texas
1 review
0 helpful votes
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Don't buy they don't ship in a timely manner! They post a tracking number and it is no good. I personally have done alot of business and the Chinese and other out of the country business (and they don't tell you) so you dont try to cancel. Oh yes still haven't received yet and its been over a month

Date of experience: December 21, 2024
West Virginia
1 review
0 helpful votes
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Liked product
January 1, 2025

Good service and I'm enjoying product works well on my skin and covers up black spots! I love the results

Date of experience: December 21, 2024
Kentucky
1 review
0 helpful votes
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More product
December 31, 2024

I got more then I was suppose to get, just wondering if they took off

Date of experience: December 21, 2024
Florida
1 review
0 helpful votes
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Great makeup for mature skin
December 31, 2024

LUMINESS is a great product! I'm able to do my makeup so quick and it really looks great on my mature skin!

Date of experience: December 21, 2024
Alabama
1 review
0 helpful votes
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Good
December 31, 2024

I really like the make up. I need to exchange it for a different color.

Date of experience: December 21, 2024

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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