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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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There was conflicting information about returns. The website indicated that all returns must have an authorized RMA, but when returning a defective product, I was given an address to just return it with my name and phone number on a piece of paper inside the box.
I just wish the instructions were a little clearer.
Love the product. Makes my skin look more youthful and no creasing in my laugh lines.
Very nice products, if I only knew how to apply makeup it'd be set!
I would definitely recommend this makeup it's super easy to put on and it actually stays on all day.
Hasn't been opened yet as Christmas is in 2 days. I'm happy to let you know once she opens it.
This has been the easiest foundation I've ever found to put on and match exactly and makes me look natural but complete. I will be ordering again.
Product was damaged/ broken during delivery. I did a live chat with customer service and canceled my order. Wanted to return product but was told it could not be returned.
So far the experience has been fine. I have no concerns or complaints!
Ordered a 14 days trial and it was delivered pretty quickly.
The product has great coverage. But the color is a little dark
I received the tanning machine system. The hand held one. There were no instructions on how to put the bottles on top of the machine. When on website no one got back with me. To hard to figure out. I am returning g it.
It appeared from the ordering page that I would only be charged under $10 for a trial but ended up being charged $60
The coverage is flawless. I love the way it looks on my skin. It goes on beautifully.
I'm not satisfied with none of the products for my skin. It does not work for me.
I was impressed how well the color matched my skin. It's beautiful on and silky smooth finish. Great product. I wish I found this sooner!
I love the airbrush primer and foundation! Application is so easy and it is silky smooth on my skin!
I'm super happy with the results of the products but one side of the make up brush that came with the airbrush system arrived broken and immediately fell out black bristles all over the bathroom floor lol I have plenty of blending brushes so not a huge deal just kind of annoying.
I haven't had a chance to use the products since I got them until last weekend.The primer has a very weird smell, the foundation that was recommended doesn't fit my skin tone, looks cracked and doesn't last long.
The coverage is light and lasts, however it's not full coverage and easily transferable even with the setting powder and spray
I love the product, my color match was Perfect and I will be ordering again.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members