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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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If you can find the right shade
This makeup is quick and great coverage love the primer and the sealant.
The one issue I have is it only last me like a week and that's a lot of dinero
I use it daily
I ordered the wrong color, too dark for my skin tone and Customer service was very pleasant and helpful. It's my first time trying their products. Would recommend to everyone. I love the finished look on my skin, very light and so far, no reaction on my very sensitive skin. Thank you Luminess!
I could use more coverage!
But other than that I love it thank you!
My price for my purchase was not the $133 that I was charged. I am very unhappy with unfair pricing and practices. I did not contact customer service, because the $39 price was acceptable, the later charge of $133 was not acceptable at all.
Still trying it out. Not sure if my 14 days start day I ordered or day received? Didn't receive till Feb. 5. So... probably will return items. Did enjoy the rose water serum. I have your airbrush system already. How do I return items?
It was a pleasure assisting you today! If you need any further assistance, please feel free to
Contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and
On Saturday from 9 AM to 6 PM.
Love it! The texture of my face looks smooth and radiant, healthier, and with a natural glow. Buy one or two shades lighter than what you think is yours, as they come darker than regular shades.
It can be mixed with other foundations, and it looks wonderful.
I picked the wrong color for myself made me look orange. Over all liked it just picked the wrong color
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I was sent so many other things I didn't ask for or need now I have to return them all so I won't be charged,hate being put in that position!
I just wanted the spray foundation,brush and muti palette set as advertised
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of
It as fine I would not order from here in the future. I was sent a second order of tge same wrong color
I received product last week. So far, I'm liking the product. I don't wear makeup every day, so it may take me a bit to decide on how I like.
I received my order which was quite nice,yet I have no instructions on how to use it. Unfortunately it's sitting on a shelf in limbo
This is my first time trying a new base and I am not sure I have the correct shade.
It was extremely easy
However I do not wear foundation very often at all, so hopefully it has a great shelf life. 🤩
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Needs more information to know how to use but it seems to be a good product
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
Took me a while to work out what was what.
Serum described as a spray yet came in a dropper bottle.
Sprays produce very cold product.
I don't think anything will last.
Cleanser unusual.
Generally instructions ate not clear
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I have not received my order yet. I have been waiting on it for almost 2 weeks now.
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
I am quite impressed with the products I received. Easy to apply and great results!
I believe I need one step down in the shade for my skin tone. How is that handled? I love the concept and the other products you sent me and I think it will work well for me!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied.