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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have not had time to get it charged up and try it yet. Life took a couple crazy turns the last two weeks. I hope to try it before the time runs out
So I received my package with the luminess product and everything was scarcely packaged and set a perfect receiving on our end accountant for everything that was supposed to be in the package. The only comment I would have is that to make it a little easier for people that I have not use the product before instructions on how to apply, everything has very small writing, so geared to very young audience
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Just got it. I have not been able to try it yet. Thanks
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation
Not enough printed information provided with initial shipment.
What is shipped date? How to redeem $25 gift card? Didn't know about zoom meeting with Heather until I called.
Seems like a great product so far, more literature would help.
Hey Karen! Thanks for leaving your feedback with us! All of our information is located on our website, on the packing slip, and confirmation email sent to you! Once its shipped, a tracking number will be sent to your email as well that you can keep up with the tracking history! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I think its great just by looking ill let you know soon
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here to readily assist you!❤️
Site was easy to use and I was excited for it to come.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
We are so happy to hear you love your Luminess Products! TY for sharing the Luminess LOVE! ❤️
Thanks for the product, I don't know what else I should say
Thank you for taking the time to review our product!
I would like to rerun my items! I'm not happy with this product, it's not what I expected! How do I do this?
Hey Judy! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Havent used your product yet as Ive been sick. Please inquire back later this week.
Hey Lisa! ❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you
Learning how to apply the makeup. It is fun. I am very satisfied with the results. Have gone to u-tube to learn. Very helpful. Thank you
This warms our hearts! Thank you for being the best part of Luminess!
I'm in love it came fast it works perfectly when my 30 days is over I'm buying it
This warms our hearts! Thank you for being the best part of Luminess!
I was confused why it went up $10 for monthly fees. Didn't know this was because of the bundle. That would be something to out in the order summary to clarify.
Hey Crystal! Thanks for leaving your feedback with us! You may be referring to the upgrades. Any upgrades with your order is an additional $10 towards trial price and installments. The upgrades are completely optional for the system and is up to your makeup preference! We do disclose our terms and conditions when purchasing the product and viewing the product - as well as sending a confirmation email out to the customer letting them know of the installments! Let us know if you have any question! (:
Truly, is flawless, make up and skin care all in one. I highly recommend it.
Hey Katie! Thanks for leaving your feedback with us! So happy you are enjoying your Luminess products! (: Looking at your account, your request had already been done on 11/7 and a confirmation email of this cancellation was sent to your email. We have went ahead and resent this email and will follow up with you shortly! (:
Received items ordered plus several bonuses. Very pleased with all.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
The summary did not confirm my color choice. It was also not initially clear to me that there would be a $9 service fee per installment. Additionally, I used the online chat to cancel my order on the same day. Buyer's remorse. I was told I could not cancel because the order already shipped. That was inaccurate. I received an email days later saying it shipped.
Hey Judith! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The summary did not confirm my color choice. It was also not initially clear to me that there would be a $9 service fee per installment.
Flawless foundations. I've had ance problems ever since having my daughter and make up always tends to end up drying out my face middle of the day but this stuff is magic. It's silk smooth once you figure out how to apply it last all day. I look like a snap chat filter with out the filter! Amazing.
We are so grateful to have customers like you and look forward to working with you again in the future!
I absolutely love Luminess, the way your skin feels after using it is awesome!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Easy to shop. Shipped as scheduled. Package arrived in good condition
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Used for the 1st time this morning and love it, however I had to use more of the foundation than expected for one time, seems to run out very quickly
Hey Tracy! Thanks so much for leaving your feedback with us! Our recommended drops is 4-8 drops! First time users tend to apply the makeup too close or push the trigger all the way down which can use up all the makeup. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Cynthia! Thanks for leaving your feedback with us! We know you are going to LOVE IT and were so excited to hear more of your feedback! Let us know if you have any questions! (: